Emma Penny Tilford
Long Eaton,Derbyshire
Summary
Empathetic and adaptable professional with over 15 years of experience spanning home care, retail, hospitality and self-employment. Recognised for delivering exceptional service, supporting individuals with dignity and maintaining composure in fast-paced environments. A strong communicator and natural relationship-builder with a compassionate, hands-on approach and a proactive mindset.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Home Support Worker
The Helpful Bureau
Stapleford
2023.02 - 2025.06
- Provide in-home support and companionship for elderly and vulnerable clients
- Assist with meal preparation and mobility support
- Build strong relationships with clients and families to ensure comfort and trust
- Work collaboratively with care teams for seamless, person-centred support.
Bar Tender
The Nurseryman
Beeston, Nottingham
2022.09 - 2023.02
- Delivered excellent customer service in a busy hospitality setting
- Prepared and served a variety of beverages, including cocktails
- Maintained hygiene and complied with all health and safety regulations.
Bar Tender
Boat and Horses
Beeston Rylands, Nottingham
2019.04 - 2022.02
- Oversaw till and stock operations to maintain bar efficiency
- Managed high-pressure situations, including handling intoxicated customers
- Fostered loyalty through professional, friendly and personalised service.
Self-employed Hairdresser (Salon-based)
Falcon House
Beeston, Nottingham
2007.01 - 2020.03
- Built and retained a loyal client base through high-quality styling services
- Provided haircuts, colouring, and treatments tailored to individual needs
- Managed bookings, payments, and marketing while maintaining hygiene standards.
Shop Floor Assistant
Peacocks
Beeston, Nottingham
2014.06 - 2019.03
- Provided friendly and efficient customer service on the shop floor
- Managed merchandising, replenished stock, and maintained visual displays
- Operated tills, handled cash and card transactions accurately.
IT Support Technician
Boots UK
Nottingham
2006.01 - 2006.10
- Delivered remote tech support to internal users and resolved daily technical issues
- Achieved customer satisfaction scores above company averages
- Ensured business continuity by promptly troubleshooting system faults.
Front of House / Receptionist
Reg Vardy Car Centre
Chilwell, Nottingham
2004.02 - 2006.03
- Greeted clients and handled inquiries with professionalism
- Scheduled appointments, answered phones and processed payments
- Maintained an organised and welcoming reception area.
Skills
- Strategic scheduling
- Email management
- Compassionate Care & Support
- Retail & Customer Service Excellence
- Communication & Team Collaboration
- Hospitality & Reception Operations
- Time Management & Organisation
- Self-Motivation & Initiative
Certification
- First Aid at Work, 2025
- Food Hygiene level 2
- NVQ in hairdressing
- Outstanding Customer Service award from Boots, MD
References
Available on request.
Timeline
Home Support Worker
The Helpful Bureau
2023.02 - 2025.06
Bar Tender
The Nurseryman
2022.09 - 2023.02
Bar Tender
Boat and Horses
2019.04 - 2022.02
Shop Floor Assistant
Peacocks
2014.06 - 2019.03
Self-employed Hairdresser (Salon-based)
Falcon House
2007.01 - 2020.03
IT Support Technician
Boots UK
2006.01 - 2006.10
Front of House / Receptionist
Reg Vardy Car Centre
2004.02 - 2006.03