Summary
Overview
Work history
Skills
Certification
References
Timeline
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Emma Penny Tilford

Long Eaton,Derbyshire

Summary

Empathetic and adaptable professional with over 15 years of experience spanning home care, retail, hospitality and self-employment. Recognised for delivering exceptional service, supporting individuals with dignity and maintaining composure in fast-paced environments. A strong communicator and natural relationship-builder with a compassionate, hands-on approach and a proactive mindset.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Home Support Worker

The Helpful Bureau
Stapleford
02.2023 - 06.2025
  • Provide in-home support and companionship for elderly and vulnerable clients
  • Assist with meal preparation and mobility support
  • Build strong relationships with clients and families to ensure comfort and trust
  • Work collaboratively with care teams for seamless, person-centred support.

Bar Tender

The Nurseryman
Beeston, Nottingham
09.2022 - 02.2023
  • Delivered excellent customer service in a busy hospitality setting
  • Prepared and served a variety of beverages, including cocktails
  • Maintained hygiene and complied with all health and safety regulations.

Bar Tender

Boat and Horses
Beeston Rylands, Nottingham
04.2019 - 02.2022
  • Oversaw till and stock operations to maintain bar efficiency
  • Managed high-pressure situations, including handling intoxicated customers
  • Fostered loyalty through professional, friendly and personalised service.

Self-employed Hairdresser (Salon-based)

Falcon House
Beeston, Nottingham
01.2007 - 03.2020
  • Built and retained a loyal client base through high-quality styling services
  • Provided haircuts, colouring, and treatments tailored to individual needs
  • Managed bookings, payments, and marketing while maintaining hygiene standards.

Shop Floor Assistant

Peacocks
Beeston, Nottingham
06.2014 - 03.2019
  • Provided friendly and efficient customer service on the shop floor
  • Managed merchandising, replenished stock, and maintained visual displays
  • Operated tills, handled cash and card transactions accurately.

IT Support Technician

Boots UK
Nottingham
01.2006 - 10.2006
  • Delivered remote tech support to internal users and resolved daily technical issues
  • Achieved customer satisfaction scores above company averages
  • Ensured business continuity by promptly troubleshooting system faults.

Front of House / Receptionist

Reg Vardy Car Centre
Chilwell, Nottingham
02.2004 - 03.2006
  • Greeted clients and handled inquiries with professionalism
  • Scheduled appointments, answered phones and processed payments
  • Maintained an organised and welcoming reception area.

Skills

  • Strategic scheduling
  • Email management
  • Compassionate Care & Support
  • Retail & Customer Service Excellence
  • Communication & Team Collaboration
  • Hospitality & Reception Operations
  • Time Management & Organisation
  • Self-Motivation & Initiative

Certification

  • First Aid at Work, 2025
  • Food Hygiene level 2
  • NVQ in hairdressing
  • Outstanding Customer Service award from Boots, MD

References

Available on request.

Timeline

Home Support Worker

The Helpful Bureau
02.2023 - 06.2025

Bar Tender

The Nurseryman
09.2022 - 02.2023

Bar Tender

Boat and Horses
04.2019 - 02.2022

Shop Floor Assistant

Peacocks
06.2014 - 03.2019

Self-employed Hairdresser (Salon-based)

Falcon House
01.2007 - 03.2020

IT Support Technician

Boots UK
01.2006 - 10.2006

Front of House / Receptionist

Reg Vardy Car Centre
02.2004 - 03.2006

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Emma Penny Tilford