Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
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Emma Paterson

East Kilbride,United Kingdom

Summary

I have excellent leadership and communication skills, possessing strong background in customer service and team coordination. I demonstrate proficiency in managing inventory and resolving customer issues. I am committed to enhancing store performance and delivering exceptional customer experiences in a supervisor role.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Retail Supervisor

Victor Ek Ltd
East Kilbride
06.2022 - Current
  • Enhanced customer satisfaction by delivering top-notch service.
  • Increased store cleanliness with regular maintenance tasks.
  • Handled high-pressure situations calmly resulting in a peaceful work environment.
  • Resolved customer complaints, bolstering brand reputation.
  • Collaborated closely with the store manager for planning promotional events successfully.
  • Ensured compliance with health and safety regulations for safer working environment.
  • Trained new employees, promoting rapid productivity increase.
  • Monitored stock levels to avoid overstocking or understocking issues.
  • Handled complicated customer queries adeptly enhancing overall client satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and security.
  • Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
  • Updated pricing and promotions to fulfil store goals.
  • Performed risk assessments and security checks to comply with health and safety legislation.
  • Handled escalated customer concerns to build retention.
  • Cashed up tills and counted takings to balance books at business close.
  • Led by example in delivering exceptional service, increasing repeat custom.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Delegated tasks to staff to meet daily service requirements.
  • Dealt with customers orders on a face to face, telephone and online basis.

Education

Scottish Qualifications Certificate -

Duncanrig Secondary School
East Kilbride
08.2016 - 05.2022

Skills

  • Excellent communication skills
  • Keeping calm under pressure
  • Able to work as part of a team or as an individual as required
  • Able to quickly grasp and practice new ideas
  • Honest and truthful
  • Good timekeeping


Accomplishments

I have won multiple awards for Freestyle Dancing, both individual and team.

Affiliations

  • Freestyle Dancing.
  • Reading.
  • Driving.
  • Eating out.
  • Games requiring problem solving and logical thinking.
  • Spending time with friends and family.

Timeline

Retail Supervisor

Victor Ek Ltd
06.2022 - Current

Scottish Qualifications Certificate -

Duncanrig Secondary School
08.2016 - 05.2022

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Emma Paterson