Emma Parkins
Whalley Range,Manchester
Summary
Skilled worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English and basic knowledge of Spanish. Dependable and friendly team player, committed to providing support and guidance to enhance well-being. Works hard with compassion and empathy to engage people from diverse backgrounds. Demonstrates sensitivity, confidentiality and respect towards service user's needs. Strong communicator and team player seeking to develop skills and help others. Demonstrates problem-solving and logical thinking mindset to work collaboratively with team and resolve challenges. Willing to take on varied and challenging work. Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work History
Volunteer Worker
Society For Abandoned Animals
Manchester
06.2023 - Current
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Assisted with running group sessions, encouraging members to actively participate for improved support.
- Provided guidance to service users on available community services and resources to assist with a range of issues from homelessness to unemployment.
Children's Home Worker
Self employed
02.2014 - 07.2018
- Enforced policies, legislation and children's home regulations to support quality care.
- Contributed to development of child care plans, setting specific development goals according to children's needs and wishes.
- Maintained up to date knowledge on residential childcare policy, practice and legislation to ensure compliance.
- Provided support on 1:1 basis to support young people in addressing past and present difficulties.
Outbound Sales Advisor
LBM
Manchester, Manchester
02.2013 - 02.2014
- Increased client retention by building instant rapport and establishing customer trust.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Improved call metric standards to exceed performance KPI targets.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Established positive customer rapport using multiple communication channels.
Administrative Assistant
Steria
Manchester
06.2007 - 06.2010
- Typed and proofread documents produced by other staff members.
- Took detailed minutes at meetings following instructions from senior team members.
- Handled scheduling of meetings and calendar management for senior staff.
- Received, sorted and distributed incoming mail.
- Acted as main contact for internal and external clients.
- Screened phone calls and routed callers to appropriate parties.
- Provided printing, photocopying scanning support to colleagues.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Ordered office supplies and researched new deals and suppliers.
- Called maintenance team to perform repairs and inspections on office equipment.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
Junior Administrative Assistant
Kelloggs
Manchester
01.2005 - 06.2007
- Received and processed payments, updated accounts and issued receipts.
- Performed clerical tasks to senior staff, such as arranging meetings, making copies and answering emails.
- Maintained complete and accurate files in both physical and digital formats.
- Applied expertise in scanning documents to produce professional reports
Education
Higher National Diploma - Humanities
05.2008 - 06.2016
- Awarded Diploma of Higher Education in Humanities and Creative Writing
NVQ Level 2 - Administration
09.2005 - 06.2007
- Awarded NVQ Level 2 in Administration whilst working full time
GCSEs - English Language, English Literature, Mathematics, Single Science, Food Technology, Spanish, Office
09.1996 - 06.2001
Skills
- Administrative support
- Training and development
- Event coordination
- Mail handling
- Reception
- Document management
- Data entry
- MS Office Suite
- Calendar management
Languages
English
Native
Timeline
Volunteer Worker - Society For Abandoned Animals
06.2023 - Current
Children's Home Worker - Self employed
02.2014 - 07.2018
Outbound Sales Advisor - LBM
02.2013 - 02.2014
Open Universirty - Higher National Diploma, Humanities
05.2008 - 06.2016
Administrative Assistant - Steria
06.2007 - 06.2010
South Trafford College - NVQ Level 2, Administration
09.2005 - 06.2007
Junior Administrative Assistant - Kelloggs
01.2005 - 06.2007
Ashton On Mersey High School - GCSEs, English Language, English Literature, Mathematics, Single Science, Food Technology, Spanish, Office
09.1996 - 06.2001
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