Emma Parker
Rotherham,South Yorkshire
Summary
Reliable social care and education support worker with experience supporting children and young people with SEND and SEMH from early years through to young adulthood. Strong background in one-to-one support, behaviour management, safeguarding, and working under pressure in care, education, and emergency response settings.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Evri Group
Rotherham, South Yorkshire
08.2026 - Current
- Worked ad hoc for agency, adapting to varying delivery schedules and requirements.
- Delivered goods to customers' premises within set timeframes, ensuring customer satisfaction through high punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
Teaching Assistant
Trust Education
Rotherham
05.2025 - Current
- Delivered individual support to pupils requiring additional help to pupils needing additional help, improving individual learning outcomes.
- Built strong connections with students to foster a supportive environment with students, modelling appropriate behaviour and adapting to classroom needs.
- Assisted class teacher in classroom activities in delivering curriculum and managing student behaviour, contributing to a positive learning environment. Currently working with an agency on a temporary basis.
Dispatcher
East Midlands Ambulance Service NHS Trust
Nottingham
12.2023 - 05.2024
- Allocated emergency response vehicles promptly to incoming calls, ensuring timely assistance for patients.
- Maintained swift response times for 999 calls under pressure, contributing to effective emergency management.
- Coordinated vehicle distribution across assigned geographical region to optimise emergency response.
- Collaborated with health care professionals and emergency services to coordinate responses.
- The ability to analyse incoming calls and respond the most appropriate response for the patient.
Personal Advisor
Leaving Care - CYPs - RMBC
Rotherham
07.2019 - 11.2023
- Working with young people leaving care. Supporting them with access to housing, education, employment, health care, budgeting, and supporting them to build relationships with their families.
- Completed pathway plan assessments in collaboration with young people and their support networks, ensuring personalised care and support.
- Assisted young people in developing essential independent living skills, such as cooking, cleaning, and financial management. with developing independent living skills.
- Managed diary and adhered to government guidelines to ensure timely completion of visits and pathway plans.
- 6-month placement in First Response making initial assessments to determine if families should be supported under Section17/47, supported by Early Help or no further action to be taken.
- Attending multi-agency meetings.
Advisor - Single Point of Access
Adult Services - RMBC
Rotherham
02.2019 - 07.2019
- Demonstrated strong understanding of Care Act 2014 and its implications for well-being, need prevention, and personalised support within local government policies.
- Managed incoming calls from public members seeking access to adult services, effectively signposting to relevant support options.
- Updated professional knowledge through CPD activities, ensuring compliance with regulatory changes and alignment with industry trends.
Business Support Officer
RMBC Refuse and Environmental Services
Rotherham, South Yorkshire
09.2018 - 03.2019
- Handled incoming calls and correspondence, delivering professional responses and accurately routing information to appropriate teams.
- Responded to incoming calls and emails regarding fly tipping, facilitating timely resolution of issues.
- Supported environmental and groundwork teams with administrative duties, enhancing operational flow and communication effectiveness.
Prison Officer
Serco - HMP Marshgate
Doncaster, South Yorkshire
01.2018 - 05.2018
- Supervised inmate daily activities, including work, recreation, and educational programmes, to enhance rehabilitation efforts.
- Managed challenging behaviours constructively, demonstrating fairness and consistency to strengthen relationships with inmates.
- Engaged respectfully with inmates, fostering a positive environment for rehabilitation and personal growth.
- Escorted prisoners throughout the prison to maintain security and ensure compliance with regulations, implementing daily regimes effectively.
Teaching Assistant
Thrybergh Junior School
Rotherham
09.2015 - 08.2016
- Led phonics lessons for small groups of students to improve reading skills.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Oversaw student activities in the yard to promote a safe and positive environment. Experience of leading small groups of pupils to improve educational outcomes.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Assisted class teacher by preparing materials and setting up the classroom for lessons.
Teaching Assistant
Brampton Ellis Junior School
Rotherham, South Yorkshire
01.2015 - 08.2015
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Supporting the class teacher to deliver curriculum and supervision yard duties.
Surgery Planner - Orthopedics
Rotherham General Hospital
Rotherham, South Yorkshire
09.2014 - 12.2014
- Coordinated surgery schedules for consultants, ensuring timely execution of procedures.
- Liaised with patients to prepare for surgeries and pre-check appointments, accommodating last-minute emergencies and adjusting schedules accordingly.
Dispatcher
Yorkshire Ambulance Service
Wakefield
09.1999 - 09.2014
- Allocated emergency response vehicles to incoming calls, ensuring timely and appropriate responses.
- Maintained response times to 999 calls under pressure, ensuring swift emergency action.
- Managed geographical area and allocated vehicles to optimise emergency response operations.
- The ability to analyse incoming calls and respond the most appropriate response for the patient.
- Collaborated with health care professionals and emergency services to coordinate patient care.
Education
City and Guilds Level 3 - Support for Teaching and Learning
Rotherham College
Rotherham, South Yorkshire06-2017
GCSE - Office Technology
Clifton Comprehensive
Rotherham06-1994
GCSE - History
Clifton Comprehensive
Rotherham, South Yorkshire06-1994
GCSE - CC - Science Dual Award
Clifton Comprehensive
Rotherham, South Yorkshire06-1994
GCSE - English Language
Clifton Comprehensive
Rotherham, South Yorkshire06-1994
GCSE - Mathematics
Clifton Comprehensive
Rotherham, ROT06-1994
GCSE - English Literature
Clifton Comprehensive
Rotherham06-1994
Diploma Higher Education - Social Work Practice
Sheffield Hallam University
Sheffield04-2023
Foundation year - Education Childcare & Culture
University of Sheffield
Sheffield04-2017
Skills
- Ambulance
- Route optimisation
- Crisis management
Personal Details
- Highest Level of Education: Diploma of Higher Education
- Industry: Community & Social Service
- Total years of experience: 6
Timeline
Delivery Driver
Evri Group
08.2026 - Current
Teaching Assistant
Trust Education
05.2025 - Current
Dispatcher
East Midlands Ambulance Service NHS Trust
12.2023 - 05.2024
Personal Advisor
Leaving Care - CYPs - RMBC
07.2019 - 11.2023
Advisor - Single Point of Access
Adult Services - RMBC
02.2019 - 07.2019
Business Support Officer
RMBC Refuse and Environmental Services
09.2018 - 03.2019
Prison Officer
Serco - HMP Marshgate
01.2018 - 05.2018
Teaching Assistant
Thrybergh Junior School
09.2015 - 08.2016
Teaching Assistant
Brampton Ellis Junior School
01.2015 - 08.2015
Surgery Planner - Orthopedics
Rotherham General Hospital
09.2014 - 12.2014
Dispatcher
Yorkshire Ambulance Service
09.1999 - 09.2014
City and Guilds Level 3 - Support for Teaching and Learning
Rotherham College
GCSE - Office Technology
Clifton Comprehensive
GCSE - History
Clifton Comprehensive
GCSE - CC - Science Dual Award
Clifton Comprehensive
GCSE - English Language
Clifton Comprehensive
GCSE - Mathematics
Clifton Comprehensive
GCSE - English Literature
Clifton Comprehensive
Diploma Higher Education - Social Work Practice
Sheffield Hallam University
Foundation year - Education Childcare & Culture
University of Sheffield