Emma Norris
Brierley Hill,West Midlands
Summary
I am currently an acting clinical lead, leading a team of nurses who provide care to patients in their homes when they're unable to visit their GP practice. As a clinical lead, I am responsible for ensuring that our patients receive the best possible care and that my team members have the support and guidance they need to perform their roles effectively. I'm deeply committed to ongoing learning and improvement in my profession. I actively seek out opportunities to expand my knowledge and skills, always striving to enhance the quality of care that I provide. Reliability and punctuality are values I hold dear. I take pride in my consistent attendance and punctuality, knowing that it sets a positive example for my team and ensures that our patients receive reliable care and support. Whether working independently or collaboratively, I excel in communication and patient-centered care. I make it a priority to listen to patients' needs, provide empathy and compassion, and empower them to make informed decisions about their health. Supporting and mentoring my colleagues is a key aspect of my leadership style. I believe in fostering a positive and inclusive work environment where everyone feels valued and supported in their professional growth. Embracing challenges is something I thrive on. I approach new situations with enthusiasm and determination, always ready to adapt and overcome obstacles to achieve the best outcomes for our patients and our team.
Overview
21
21
years of professional experience
15
15
years of post-secondary education
Work history
Acting Clinical Lead (Community)
The Dudley Group NHS Foundation Trust
01.2024 - 05.2025
- One of my primary duties involves coordinating and allocating daily visits for the team of nurses and healthcare assistants.
- I methodically manage schedules to ensure optimal patient coverage while maintaining a balanced workload for our staff.
- During office hours, I conduct patient triage, assessing their needs and prioritising care accordingly.
- I oversee incident investigations, conducting thorough analyses and documenting findings.
- It is imperative to present investigation reports to multi-agency teams, such as safeguarding and tissue viability committees, as well as senior management, ensuring transparency and accountability.
- I also participate in morning and afternoon meetings as this is crucial as it allows me to contribute insights regarding capacity issues and resource allocation.
- I provide recommendations on support required by other community teams or additional resources needed for our team to effectively meet patient demands.
- I am committed to providing support and guidance to our team members, addressing their concerns, and providing advice as needed.
- Fostering a collaborative and supportive team environment is essential for maintaining morale and productivity.
- Conducting comprehensive patient assessments and developing holistic care plans are integral aspects of my role.
- I ensure that patients and their families are actively involved in decision-making and goal setting to promote patient-centered care and recovery.
- In addition to patient care, I extend support to patients' families, offering information, guidance, and assistance in navigating the healthcare system and accessing resources.
- Upholding patient safety and well-being is paramount.
- I complete safeguarding referrals when necessary and fulfill the duty of candour by communicating openly and honestly with patients and their families.
- In summary, my role as the Acting Clinical Lead Nurse is multifaceted and demanding, yet immensely rewarding.
Community Bank Nurse (Days and Evenings)
The Dudley Group NHS Foundation Trust
05.2023 - 01.2024
- In my previous role as a Community Nurse, I operated both independently and collaboratively within a multidisciplinary team to deliver comprehensive care to housebound patients.
- My responsibilities encompassed managing a diverse caseload, conducting in-home visits and care within residential facilities.
- I conducted thorough patient assessments, devised, and implemented care plans, maintained meticulous documentation, and administered medications, including insulin, while ensuring patient comfort and safety.
- In addition, I conducted wound assessments, performed dressing changes, and facilitated the removal of clips/sutures.
- I proficiently collected blood specimens, administered injections, and provided health education, particularly in areas such as smoking cessation.
- Additionally, I managed catheters, conducted postoperative assessments, and participated in dressing reviews.
- A key aspect of my role was identifying and escalating concerns related to vulnerable adults, actively participating in multidisciplinary team meetings to optimize patient care.
- Following patient visits, I contributed to daily huddles/handovers to ensure seamless communication and coordination of care.
- Furthermore, I undertook out-of-hours shifts, independently visiting patients across the Dudley Trust district.
- This entailed addressing various needs, including catheter management, wound care, medication administration, and providing support to palliative patients.
- I demonstrated quick decision-making skills by escalating urgent cases for further intervention and promptly communicated findings through detailed email handovers to relevant teams.
Clinical Lead Nurse, Preoperative Assessment
Circle Health Group
Birmingham
10.2021 - 05.2023
- Company Overview: Birmingham (Formally known as BMI Priory & Edgbaston Hospital)
- As Clinical Lead in the Preoperative Assessment Department, I directed and empowered a team of nurses and healthcare assistants to uphold exemplary standards of patient care under the guidance of consultants.
- This leadership role involved assigning daily tasks, providing support, and facilitating efficient team communication through leading daily huddles.
- Additionally, I conducted monthly one-to-one sessions and annual appraisals for staff, ensuring professional development and performance enhancement.
- Handling administrative duties, I thoroughly managed the department's monthly off-duty rota and processed annual leave requests.
- My commitment to fostering an open and supportive environment was evidenced by my implementation of an open-door policy, encouraging staff to freely express concerns or suggestions for improving team dynamics and patient care.
- I played a role in risk management and quality assurance, conducting audits on health and safety protocols, resuscitation equipment, and documentation accuracy.
- I promptly addressed reported risks or incidents and collaborated with senior management and department leads in daily meetings to ensure operational readiness and safety compliance.
- Actively engaging with the multidisciplinary team, I participated in meetings to optimise patient care pathways and hospital resource allocation.
- I also contributed to capacity planning discussions, liaising with reservation teams to streamline patient bookings and enhance the efficiency of preoperative assessments.
- As a designated emergency bleep holder, I had responsibility for attending medical emergencies, using my qualifications in Immediate Life Support (ILS) to contribute effectively to resuscitation efforts.
- In addition to my leadership responsibilities, I supported safeguarding efforts for both team members and patients, promptly escalating concerns as necessary and overseeing the investigation and resolution of complaints.
- Regular department meetings were convened under my guidance to encourage team organisation and address operational challenges effectively.
- Birmingham (Formally known as BMI Priory & Edgbaston Hospital)
Senior Registered Nurse, Preoperative Assessment
BMI Priory & Edgbaston Hospital
Birmingham
10.2019 - 10.2021
- Company Overview: Birmingham
- My previous role was a senior nurse in a preoperative assessment department carrying out pre-assessments before the patient’s upcoming procedure.
- Carrying out a pre-assessment is critical and involves a full extended past medical history interview to ensure the safety of the patient when in our care.
- This includes medication review, full investigations such as blood pressure taking, respiratory rate, oxygen saturations, Pulse, and temperature, a twelve lead ECG and venepuncture when required.
- My other roles included reviewing NHS referrals and making sure that the referral has met the criteria set out, reviewing samples such as COVID swabs, bloods bottles and others to certify all details are correct before they are sent to the labs.
- This prevents rejections and repeating tests on the patient.
- Along with the above, as a senior nurse, I lead the preoperative assessment team and department in the absence of the department lead.
- This involved delegating the team’s daily roles and supporting them with tasks that require my help.
- I lead the daily team huddle and delegate the resus roles for the day ahead.
- I am an emergency bleep holder that requires me to attend any medical emergencies as part of the resus team.
- I complete staff one to one's, the monthly staff off duty and annual leave requests.
- I support the team and have an open door policy to allow staff members to be able to feel at ease to approach and discuss freely any concerns or worries they may have along with any positive attributes that they feel will benefit the team, department and patient experience.
- I escalate concerns including patient results from investigation to the relevant persons such as consultants or anesthetist, ward and/or theatre managers and leads.
- I complete audits such as health and safety and documentation and investigate any risks or events that have been reported for the department.
- I attend capacity meetings to discuss weekly hospital activity and work together with the reservation team to discuss bookings for patients, working towards getting the best dates for their appointments with an adequate time scale to complete pre-assessment.
- Along with the above and in the absence of the manager I attend daily meetings with the management team and department leads to ensure all departments are equipped and safe for the day ahead.
- As well as this I work alongside the multidisciplinary team to ensure the patient has a safe and effective hospital experience.
- Birmingham
Community Nurse
The Dudley Group NHS Foundation Trust
01.2018 - 10.2019
- As a community nurse I worked as part of a team and lone working, managing my own caseload of patients who were housebound.
- This involved attending the patient in their home or care home.
- My role involves basic assessment and observations, patient care planning, updating documentation and record keeping, administering of medications such as insulin to diabetic patients, wound assessment, care and dressing change, removal of clips/sutures.
- My role also involved taking of blood specimens, giving injections, health promotion advice, smoking cessation, care of catheters and postoperative assessment and dressing review.
- Other roles included supporting the patient with their long term conditions and providing palliative care and support to both patient and family at end of life including pain management.
- I was able to recognise and raise concerns including safeguarding of vulnerable adults and attend MDT's meetings to give the best possible care for the patient in the community setting.
- My role also included the allocation and distribution of patient visits to team.
- When completing the visits I would return back to base to attend a daily staff meeting.
- This gave all involved the opportunity to discuss the patient care and planning.
Staff Nurse
The Dudley Group NHS Foundation Trust
Dudley
01.2017 - 01.2018
- Company Overview: Dudley
- As a staff nurse working on an acute medical unit and alongside the multi-disciplinary team in a very fast pace environment I provided nursing care to the acutely unwell patient.
- My role involved triaging of a patient, blood taking, MRSA swabbing, observations including blood pressure, pulse rate, temperature, respiratory rate, blood sugar and taking a full medical history from the patient, care planning, updating documentation and record keeping.
- I was able to recognise the early warning signs of a deteriorating patient and commence any action required such as the SEPSIS pathway.
- My role also included administering medication (IV, injection, oral and rectal), providing basic care such as personal hygiene assistance, feeding where required, emotional support for both patient and their families.
- Dudley
Hairdresser- Self-employed
01.2004 - 01.2013
- As a self-employed hairdresser I worked independently, providing a service to clients of hair styling, cutting, and coloring and correction.
- I would attend to the client in their home and complete a consultation to ensure the client was happy with what they were requesting.
- This involved skin test to ensure the client had no adverse reaction to any products used.
- As well as this I would keeping and updating client records, take appointment bookings and re-order any stock needed.
Shift Manager
One Stop Convenience Store
09.2008 - 09.2009
- My role as a shift manager was to open the store, complete staff till float, fill the ATM machine, cash handing, stock checking and ordering, supervising staff and organising shift cover.
- I would be dealing with the general public and assisting them where required.
- When completing a late shift I would be responsible for cashing up, ensuring staff were completing their duties for the evening and the closing down of the store.
Assistant Manager
Dock and Iron Public House
11.2005 - 06.2008
- My role involved supporting staff on duty.
- Provide customer service and care, cash handling, ensuring till float was provided and cashing up at the end of the evening.
- I would check stock levels when required and update where needed.
- Other duties included cleaning of the bar and public areas.
- On occasions I had to deal with customer complaints and sometimes inappropriate behavior.
- This enabled me to learn how to deal with challenging circumstances effectively and manage adverse situations.
Education
Preoperative Assessment course - undefined
Teesside University
04.2020 - 04.2021
Adult Nursing BHons - undefined
University of Wolverhampton
09.2012 - 01.2017
Access to Higher Education - undefined
Stourbridge College
08.2010 - 05.2012
Hairdressing NVQ Level Three - undefined
Halesowen College
08.2008 - 05.2009
Hairdressing NVQ Level Two - undefined
Dudley College
08.2001 - 05.2002
Hairdressing NVQ Level One - undefined
Middlesbrough College
09.1997 - 05.1999
Norton Comprehensive School - undefined
09.1992 - 06.1997
Custom
Upon Request
Timeline
Acting Clinical Lead (Community)
The Dudley Group NHS Foundation Trust
01.2024 - 05.2025
Community Bank Nurse (Days and Evenings)
The Dudley Group NHS Foundation Trust
05.2023 - 01.2024
Clinical Lead Nurse, Preoperative Assessment
Circle Health Group
10.2021 - 05.2023
Preoperative Assessment course - undefined
Teesside University
04.2020 - 04.2021
Senior Registered Nurse, Preoperative Assessment
BMI Priory & Edgbaston Hospital
10.2019 - 10.2021
Community Nurse
The Dudley Group NHS Foundation Trust
01.2018 - 10.2019
Staff Nurse
The Dudley Group NHS Foundation Trust
01.2017 - 01.2018
Adult Nursing BHons - undefined
University of Wolverhampton
09.2012 - 01.2017
Access to Higher Education - undefined
Stourbridge College
08.2010 - 05.2012
Shift Manager
One Stop Convenience Store
09.2008 - 09.2009
Hairdressing NVQ Level Three - undefined
Halesowen College
08.2008 - 05.2009
Assistant Manager
Dock and Iron Public House
11.2005 - 06.2008
Hairdresser- Self-employed
01.2004 - 01.2013
Hairdressing NVQ Level Two - undefined
Dudley College
08.2001 - 05.2002
Hairdressing NVQ Level One - undefined
Middlesbrough College
09.1997 - 05.1999
Norton Comprehensive School - undefined
09.1992 - 06.1997
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