Emma Noble
East Kilbride,South Lanarkshire
Summary
Dynamic professional with a proven ability for troubleshooting, adept at recognising, diagnosing, and rectifying problems in demanding environments. Demonstrates first-class communication skills, excelling in customer service and conflict negotiation while simplifying complex ideas. Committed to health and safety, promoting strict adherence to policies and challenging unsafe behaviour. Skilled in building professional relationships based on trust with colleagues and senior managers.
Overview
1
1
Certification
29
29
years of professional experience
Work history
Train Driver Mentor
Avanti West Coast
Polmadie
2024.08 - Current
- Mentoring and coaching trainee train drivers to improve operational performance, safety compliance, and route knowledge.
- Delivering practical instruction on train handling, signalling procedures, company standards, and emergency protocols.
- Monitoring driver performance through observations and feedback sessions, identifying development needs and supporting continuous improvement.
- Promoting strong safety culture by ensuring adherence to railway regulations, operational rules, and best practice at all times.
- Supporting and liaising with management through processes including assessments, refresher training, and record keeping.
- Providing guidance on incident response, risk awareness, and defensive driving techniques to enhance safe and efficient operations.
- Worked closely with management and training teams to develop driver capability and maintain high professional standards.
- Assisted new drivers in building confidence, professionalism, and decision-making skills in live operational environments.
Train Driver
Virgin Trains/ Avanti West Coast
Polmadie
2019.09 - 2024.08
- Operated passenger trains safely and punctually in line with railway regulations and company procedures.
- Carrying out pre-departure safety checks, monitoring train performance, and responding calmly to operational issues or delays.
- Maintained high standards of passenger safety, communication, and customer service where required.
- Worked closely with signallers, control teams, and station staff to ensure smooth, safe and efficient service.
- Maintained customer-focused service, promoting positive interactions with passengers.
- Kept accurate records and followed strict compliance, route knowledge, and safety protocols at all times.
- Kept abreast of changes in rail regulations for compliance purposes.
Trainee Train Driver
Virgin Trains
London Euston/Polmadie
2018.07 - 2019.09
- Undertaking training in safe and efficient operation of passenger trains in line with railway rules, regulations, and company procedures.
- Developing knowledge of rules and regulations, route learning, train preparation and operational safety checks.
- Assisting with the operation of trains while learning to maintain punctuality, passenger safety, and high service standards.
- Carrying out pre-departure inspections, basic fault reporting, and communication with control and station staff.
- Building strong awareness of safety protocols, emergency procedures, and risk management in fast-paced transport environment.
- Demonstrating concentration, responsibility, and ability to remain calm under pressure during practical and classroom-based training and successfully completing intensive training in rail safety and operational requirements.
Oxygen Field Service Engineer
Dolby Vivisol
Glasgow
2014.06 - 2018.06
- Install oxygen concentrators, ventilators, and cylinders using strict safety procedures daily.
- Maintain, service and inspect patient oxygen equipment, prioritising patient well-being at all times.
- Provided 24/7 on-call support ensuring uninterrupted operations.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Troubleshooting complex technical issues to enhance equipment functionality.
- Record safety readings on handheld PDA and complete accurate paperwork on time.
Sports Data Scout
Perform Group
Glasgow
2013.12 - 2018.05
- Attending top-flight football matches via media accreditation, maintaining high level of concentration and focus in order to accurately record live statistics/data via handheld PDA for the company’s clients (Media, statistical companies, betting industry)
- Remaining calm under pressure and multi-tasking, providing live commentary via telephone during times of PDA disconnection.
- Delivering very high level of administration - maintaining integrity of company data bases and spreadsheets as well as performing clerical duties
- Liaising via telephone, email and web channels using excellent communication skills to effectively deal with all customer and service provider issues - applying clear, impartial focus at all times
- This job involved working within fast paced, busy and unpredictable environment in which determination and confidence were vital attributes
Electrical Field Engineer
Scottish Gas
Glasgow, Scotland
2007.10 - 2013.12
- Playing an instrumental role within a successful and productive multi-disciplinary team responsible for quality provision of efficient, accurate and safe installation, maintenance and inspection of customers' electrical installations
- Ensuring exceptional standards of service are delivered at all times.
- Assisting department maintenance teams with troubleshooting and problem solving - collaborating with Engineering Management team and assisting in Root Cause Analysis process
- Delivering expert advice and guidance to customers on all company services and products, identifying additional sales opportunities and making referrals to colleagues as appropriate
- Identifying key improvements to working practices and procedures to maximise productivity and efficiency without compromising quality of service - undertaking extensive diagnostics on customers' installations, implementing remedial plans in line with procedures and regulatory standards
- Ensuring that maintenance and repair activities undertaken were recorded for correct historical evaluation and met within agreed timescales to ensure maximum effectiveness - maintaining detailed and accurate records, ensuring all administration is completed in timely manner and in line with company policy.
- Delivering mentorship and coaching to junior personnel to facilitate in the achievement of team and department objectives - empowering & ensuring staff reach their full potential through constant evaluation & training - regular feedback highlighting both strengths and weakness with strategy for improvement
- Utilising exceptional interpersonal skills and communicative abilities to build positive and lasting relationships with customers, clients and colleagues alike in the wider community.
- Investigation of equipment failures to diagnose faulty operation and carried out appropriate maintenance operations
Customer Services Shopper/Driver
Sainsbury’s
East Kilbride, South Lanarkshire
2007.05 - 2007.08
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Followed route schedules, improved punctuality.
- Demonstrated professionalism when dealing with customers, fostered positive relationships.
- Ensured prompt delivery of goods by utilising effective navigation skills.
- Communicated effectively with customers to confirm deliveries.
Apprentice Engineer
Paisley & Johnstone Training Centre, Johnstone
Johnstone
2006.01 - 2007.04
- Apprenticeship position in studying and learning various branches of engineering with hope of gaining professional apprenticeship/traineeship on conclusion of the course
- Maintaining workshop cleanliness to ensure safe working conditions.
- Repaired faulty systems components with minimal supervision.
- Maintained quality and safety standards, ensuring use of tools and equipment in line with company policies and instructions.
- Performed technical calculations for accurate measurements and specifications.
Courier Driver
Self-employed
East Kilbride, South Lanarkshire
2004.09 - 2006.01
- Maintained regular contact with office staff; relayed information about traffic disruptions or other issues affecting deliveries.
- Assisted warehouse staff in sorting out parcels for delivery to enhance service speed.
- Ensured cleanliness and maintenance of courier van to uphold professional image of company.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Loaded, unloaded, prepared, inspected and operated delivery vehicle for smooth operations.
- Delivered packages promptly by adhering to strict schedules and routes.
- Maintained excellent driving record for safe transportation of items.
Customer Services Assistant (Delicatessen)
Safeway
East Kilbride, South Lanarkshire
1997.09 - 2004.09
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted customers with product inquiries for enhanced shopping experience.
- Assisted in training new staff members, ensuring consistency in service delivery.
- Upheld strict hygiene rules whilst working with food and completed relevant hygiene certificates
Skills
- Proven ability for trouble-shooting - possessing a positive approach to recognise, diagnose and rectify problems in demanding and stressful environments – fast learner and always willing to think outside of the box
- Communication skills – first class customer service, conflict negotiation and confident attitude working with people of all professional levels - strong operational skills with ability to simplify complex ideas
- Health and Safety - promoting acute awareness and strict adherence to all health and hazard policies and procedures - displaying excellent personal safety and challenging others over unsafe behaviour
- Rapport building - able to build instant, professional relationships based on trust with colleagues & senior managers
- Training - Experience in mentorship of trainee train drivers during the practical handling phase of their training and development
Certification
- Performing Engineering Operations SVQ
- City & Guilds 2382-10 in Requirements for Electrical Installations (17th Edition)
- City & Guilds 2391 in Inspection, Testing & Certification of Electrical Installations
- NC in Engineering Practice SQA
- ECS Health & Safety Certificate in Health & Safety
- JIB Joint Industry Board Certificate
- City & Guilds 2377-12 in Testing of Electrical Equipment (Pat testing) City & Guilds
Affiliations
- I feel I have achieved success quickly in my career. I am interested in personal development – believing dedication and self-motivation to be the key to success. I enjoy keeping fit, sports, meditation, reading, playing guitar and have a passion for travel and culture - always looking for the next new adventure and challenge - an attitude I’m sure would be of great benefit to any potential employer.
Timeline
Train Driver Mentor
Avanti West Coast
2024.08 - Current
Train Driver
Virgin Trains/ Avanti West Coast
2019.09 - 2024.08
Trainee Train Driver
Virgin Trains
2018.07 - 2019.09
Oxygen Field Service Engineer
Dolby Vivisol
2014.06 - 2018.06
Sports Data Scout
Perform Group
2013.12 - 2018.05
Electrical Field Engineer
Scottish Gas
2007.10 - 2013.12
Customer Services Shopper/Driver
Sainsbury’s
2007.05 - 2007.08
Apprentice Engineer
Paisley & Johnstone Training Centre, Johnstone
2006.01 - 2007.04
Courier Driver
Self-employed
2004.09 - 2006.01
Customer Services Assistant (Delicatessen)
Safeway
1997.09 - 2004.09