Emma Newton
Oldbury,West Midlands
Summary
Results-driven professional with expertise in stakeholder management, operational coordination, and process improvement. Demonstrates a strong ability to resolve issues efficiently while ensuring compliance administration and optimising resource allocation. Skilled in vendor management, team coaching, and delivering impactful management reporting to support strategic decision-making. Committed to driving organisational success through continuous improvement and effective collaboration.
Overview
10
10
years of post-secondary education
22
22
years of professional experience
Work history
Associate Resource Manager
Capita
2014.11 - 2026.06
- Supported flexible workforce development across client and supplier environments.
- Partnered with senior stakeholders to deliver client-focused operational solutions.
- Reviewed end-to-end processes to streamline activities and standardise service delivery.
- Managed queries, escalations, and complaints to achieve balanced resolutions.
- Supported workforce planning, recruitment, and talent pipeline development.
- Supported compliance and governance responses, including audits aligned to legislative and operational requirements.
- Tracked opportunities, availability, skills, and delivery requirements to inform resourcing decisions.
- Managed end-to-end delivery of a major Ministry of Defence contract.
- Coached team members and supported skills development and performance improvement.
- Allocated and scheduled resources to deliver cost-effective operations and optimise project timelines.
- Identified resource inefficiencies and implemented practical improvement solutions.
- Facilitated communication across departments and project teams to support delivery.
- Fostered continuous improvement through employee engagement initiatives.
Senior Resource Coordinator
Capita
2014.04 - 2014.10
- Contributed to successful mobilisation of major client contract by coordinating delivery requirements, supporting governance activity and maintaining accurate operational tracking.
- Supported mobilisation of major client contract, coordinating training delivery requirements and operational set-up activity.
- Attended client and supplier meetings, capturing key actions and supporting follow-up activity.
- Coordinated ad-hoc delivery requests, matching requirements to availability, skills and business priorities.
- Processed invoice and purchase order requests, supporting accurate financial administration.
- Tracked project requirements against agreed timelines and budgets, ensuring information was accurately maintained.
Resource Coordinator
Capita
2012.11 - 2014.04
- Strengthened day-to-day delivery by improving schedule coordination, reporting accuracy and communication between trainers, suppliers and internal teams.
- Produced daily reports and coordinated schedules to ensure planned activity was delivered effectively.
- Built strong working relationships with external partners, trainers and internal stakeholders.
- Resolved issues before and during delivery activity, supporting a positive client and delegate experience.
- Maintained accurate records and databases to support planning, reporting and communication.
- Managed feedback and client queries, ensuring responses were clear, timely and professional.
Helpdesk / Training Administrator
Capita
2012.09 - 2012.11
- Helped maintain a smooth learner and client experience by responding to helpdesk queries, keeping system records accurate and issuing timely joining communications.
- Responded to helpdesk queries within agreed service levels, providing clear and helpful support.
- Maintained system records by adding and updating training events accurately.
- Handled calls from delegates and clients, resolving queries or directing them to the right support.
- Issued joining instructions and communications to support a smooth learner experience.
Entertainer
Thomas Cook
2011.03 - 2012.07
- Built confidence in public-facing communication, audience engagement and event delivery through live entertainment and customer-focused performance work.
Counter Manager
HSBC Bank PLC
2006.11 - 2011.02
- Developed strong customer service, cash-handling, compliance and team coordination skills within a regulated, high-volume banking environment.
Dance Teacher
Fidgets Dance Company
2004.09 - 2006.10
- Supported young people's development through structured dance teaching, helping learners build confidence, discipline, creativity and performance skills.
Education
BA (Hons) - Performing Arts Management
University College Chester
Warrington 2001.01 - 2004.01
A Levels - Theatre Studies, English and Religious Studies
King Edward VI College
Stourbridge 1999.01 - 2001.01
10 GCSEs - All A–C, including Double English and Maths
Windsor High School
Halesowen, Dudley 1994.09 - 1999.07
Skills
Operational coordination
Resource allocation
Vendor management
Management reporting
Compliance administration
Process improvement
Issue resolution
Stakeholder management
Team coaching
Event Management
Project planning / coordination
Voluntary and Community Involvement
Playmakers West Midlands - September 2014 to present
Support young people aged 4–16 through stage school teaching, helping to build confidence, creativity, teamwork and performance skills in a structured and encouraging environment. Plan and deliver engaging dance, drama and performance-based activity, adapting communication style and support to suit different ages, abilities and learning needs.
Cradley Heath Amateur Operatic Society (CHAOS) - January 1993 to present
Contribute to community arts through long-standing involvement with a local Operatic Society, including performance, choreography and co-directing responsibilities. Work collaboratively with volunteers, performers and production teams to organise rehearsals, support productions and deliver high-quality community performances. Bring strong communication, coaching, organisation and people-focused skills developed through voluntary arts, teaching and community engagement activity. Member of the Management Committee and support with the running of the Company.
Timeline
Associate Resource Manager
Capita
2014.11 - 2026.06
Senior Resource Coordinator
Capita
2014.04 - 2014.10
Resource Coordinator
Capita
2012.11 - 2014.04
Helpdesk / Training Administrator
Capita
2012.09 - 2012.11
Entertainer
Thomas Cook
2011.03 - 2012.07
Counter Manager
HSBC Bank PLC
2006.11 - 2011.02
Dance Teacher
Fidgets Dance Company
2004.09 - 2006.10
BA (Hons) - Performing Arts Management
University College Chester
2001.01 - 2004.01
A Levels - Theatre Studies, English and Religious Studies
King Edward VI College
1999.01 - 2001.01
10 GCSEs - All A–C, including Double English and Maths
Windsor High School
1994.09 - 1999.07