Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Emma Mould

Beckenham

Summary

A dedicated professional with expertise in family caseloading. Known for reliability, trustworthiness, and empathy towards clients, with a strong focus on client advocacy and service. Compassionate, with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.

Career goals include advancing client care through innovative solutions and continuous professional development.

Overview

21
21
years of professional experience
2017
2017
years of post-secondary education

Work History

Infant feeding Support Worker

Croydon University Hospital
09.2022 - 04.2025
  • Caseloading families in the community providing infant feeding support
  • Actively involved in projects associated with key stakeholders including family hubs and UNICEF
  • Baby friendly best practice workshops
  • Health promotion and community projects
  • Clinical audit and quality improvement
  • Deliver staff education
  • Client record keeping
  • Safeguarding vulnerable families
  • Working with multidisciplinary teams to provide wraparound care tailored to client need

Maternity Support Worker

Croydon University Hospital
04.2017 - 09.2022
  • Providing postnatal care to families in the community
  • Monitor and record basic observations
  • Provide reassurance and emotional support to women and their families
  • Maintain accurate records

Volunteer – Domestic Violence Support

Family Justice Centre
05.2017 - 11.2017
  • Supporting families fleeing domestic violence
  • Advising on benefits, local services/charities and housing
  • Providing emotional support
  • Safeguarding

Studying – Birth & Beyond Practitioner

Worcester University
09.2015 - 04.2017

Breastfeeding Support

NCT Baby Cafe
01.2016 - 03.2017

Access to Nursing

East Surrey College
09.2014 - 07.2015

Mat Leave / Family Maker

08.2011 - 08.2014

Administrator

Atos Health Care
10.2008 - 08.2011

Service Advisor

Volkswagen Croydon
12.2006 - 10.2008

Hairdressing Apprentice

Tatlers Hair Salon
06.2004 - 12.2006

Education

Access to Nursing - Health And Social Care

East Surrey College
Surrey

Foundation Degree - Birth & Beyond

Worcester University
09.2015 - 04.2017

Care Certificate - In house Training

Breastfeeding Specialist - In house Training

NCT & CUH

Safeguarding Adults & Children - In house Training

CUH

Edenham High School - 7 GCSE’s A-D Grades

Edenham High School

Skills

  • Family Caseloading
  • Analysing Data
  • Diary Management
  • Data Protection
  • Training & Education
  • Client Care/Service
  • Interpersonal Skills
  • Non-Judgemental
  • Self-Management
  • Resilience in difficult situations
  • Safeguarding vulnerable clients
  • Client advocacy
  • Record-keeping
  • Safeguarding policies

References

References available upon request.

Personal Information

  • Date of birth: 29/06/88
  • Nationality: British

Timeline

Infant feeding Support Worker

Croydon University Hospital
09.2022 - 04.2025

Volunteer – Domestic Violence Support

Family Justice Centre
05.2017 - 11.2017

Maternity Support Worker

Croydon University Hospital
04.2017 - 09.2022

Breastfeeding Support

NCT Baby Cafe
01.2016 - 03.2017

Studying – Birth & Beyond Practitioner

Worcester University
09.2015 - 04.2017

Foundation Degree - Birth & Beyond

Worcester University
09.2015 - 04.2017

Access to Nursing

East Surrey College
09.2014 - 07.2015

Mat Leave / Family Maker

08.2011 - 08.2014

Administrator

Atos Health Care
10.2008 - 08.2011

Service Advisor

Volkswagen Croydon
12.2006 - 10.2008

Hairdressing Apprentice

Tatlers Hair Salon
06.2004 - 12.2006

Care Certificate - In house Training

Breastfeeding Specialist - In house Training

NCT & CUH

Safeguarding Adults & Children - In house Training

CUH

Edenham High School - 7 GCSE’s A-D Grades

Edenham High School

Access to Nursing - Health And Social Care

East Surrey College
Emma Mould