Emma Mould
Beckenham
Summary
A dedicated professional with expertise in family caseloading. Known for reliability, trustworthiness, and empathy towards clients, with a strong focus on client advocacy and service. Compassionate, with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Career goals include advancing client care through innovative solutions and continuous professional development.
Overview
21
21
years of professional experience
2017
2017
years of post-secondary education
Work history
Infant feeding Support Worker
Croydon University Hospital
2022.09 - 2025.04
- Caseloading families in the community providing infant feeding support
- Actively involved in projects associated with key stakeholders including family hubs and UNICEF
- Baby friendly best practice workshops
- Health promotion and community projects
- Clinical audit and quality improvement
- Deliver staff education
- Client record keeping
- Safeguarding vulnerable families
- Working with multidisciplinary teams to provide wraparound care tailored to client need
Maternity Support Worker
Croydon University Hospital
2017.04 - 2022.09
- Providing postnatal care to families in the community
- Monitor and record basic observations
- Provide reassurance and emotional support to women and their families
- Maintain accurate records
Volunteer – Domestic Violence Support
Family Justice Centre
2017.05 - 2017.11
- Supporting families fleeing domestic violence
- Advising on benefits, local services/charities and housing
- Providing emotional support
- Safeguarding
Studying – Birth & Beyond Practitioner
Worcester University
2015.09 - 2017.04
Breastfeeding Support
NCT Baby Cafe
2016.01 - 2017.03
Access to Nursing
East Surrey College
2014.09 - 2015.07
Mat Leave / Family Maker
2011.08 - 2014.08
Administrator
Atos Health Care
2008.10 - 2011.08
Service Advisor
Volkswagen Croydon
2006.12 - 2008.10
Hairdressing Apprentice
Tatlers Hair Salon
2004.06 - 2006.12
Education
Access to Nursing - Health And Social Care
East Surrey College
SurreyFoundation Degree - Birth & Beyond
Worcester University
2015.09 - 2017.04
Care Certificate - In house Training
Breastfeeding Specialist - In house Training
NCT & CUH
Safeguarding Adults & Children - In house Training
CUH
Edenham High School - 7 GCSE’s A-D Grades
Edenham High School
Skills
- Family Caseloading
- Analysing Data
- Diary Management
- Data Protection
- Training & Education
- Client Care/Service
- Interpersonal Skills
- Non-Judgemental
- Self-Management
- Resilience in difficult situations
- Safeguarding vulnerable clients
- Client advocacy
- Record-keeping
- Safeguarding policies
References
References available upon request.
Personal Information
- Date of birth: 29/06/88
- Nationality: British
Timeline
Infant feeding Support Worker
Croydon University Hospital
2022.09 - 2025.04
Volunteer – Domestic Violence Support
Family Justice Centre
2017.05 - 2017.11
Maternity Support Worker
Croydon University Hospital
2017.04 - 2022.09
Breastfeeding Support
NCT Baby Cafe
2016.01 - 2017.03
Studying – Birth & Beyond Practitioner
Worcester University
2015.09 - 2017.04
Foundation Degree - Birth & Beyond
Worcester University
2015.09 - 2017.04
Access to Nursing
East Surrey College
2014.09 - 2015.07
Mat Leave / Family Maker
2011.08 - 2014.08
Administrator
Atos Health Care
2008.10 - 2011.08
Service Advisor
Volkswagen Croydon
2006.12 - 2008.10
Hairdressing Apprentice
Tatlers Hair Salon
2004.06 - 2006.12
Care Certificate - In house Training
Breastfeeding Specialist - In house Training
NCT & CUH
Safeguarding Adults & Children - In house Training
CUH
Edenham High School - 7 GCSE’s A-D Grades
Edenham High School
Access to Nursing - Health And Social Care
East Surrey College