Emma Morrison
Wistaston,Cheshire
Summary
An enthusiastic, highly motivated individual experienced in compliance and administration functions. I’m an initiative taking, professional with excellent communication skills. I operate with tenacity and compassion in teams large and small. I thrive in fast-paced environments, enjoy problem-solving, and have a passion for working with people. Whether working in a team or independently, I take pride in delivering high-quality results.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Contracts and Bursaries Officer
Relate
2024.01 - 2024.12
- Processing referrals received via Relate local contracts, uploading data to the Relate case management system and ensuring the correct contract policy is applied
- Regularly liaising with clinical practitioners and funders in regard to complex referrals
- Working closely with both clients and funders to provide an efficient service in line with service level agreements
- Management of the waiting list for appointments to ensure a timely referral appointment system
- Monitoring session levels on all local contracts and bursaries
First Voice Consultant
Relate
2021.08 - 2024.01
- Acted as the main point of contact for clients and practitioners, managing email and telephone enquiries with professionalism and empathy
- Scheduled and organised counselling appointments, using an electronic booking system to ensure everything runs smoothly
- Worked closely with clients and practitioners to coordinate services, addressing any issues promptly
- Provided general administrative support to counselling and other projects, contributing to the effective running of the service
- Supported the growth of the charity, which promotes healthy relationships across Cheshire, Merseyside, and Greater Manchester
Senior Candidate Coordinator
Sellick Partnership
2018.01 - 2021.08
- Ensured candidates were fully compliant before starting new roles, handling everything from ID checks to payroll compliance
- Managed a high volume of weekly timesheets for over 350 individuals across various platforms
- Maintained up-to-date compliance records, conducted internal audits, and prepared documentation for external audits
- Liaised with Managed Service Providers (MSPs) to meet strict deadlines and ensure seamless candidate onboarding
- Supported and trained colleagues within the Candidate Coordinator team
Candidate Coordinator
Sellick Partnership
2016.05 - 2018.01
- Conducted ID checks, references, and qualification assessments
- Managed compliance records, ensuring accuracy for audits
- Collaborated with teams to meet service deadlines and objectives
Administrative & Quality Support Assistant
Universal Utilities
2015.12 - 2016.05
- Produced detailed quality assessment reports for the call centre, ensuring high standards were met
- Supported senior management by handling recruitment tasks, including shortlisting candidates, conducting telephone interviews, and managing assessments
Customer Care Supervisor
Universal Utilities
2013.10 - 2015.12
- Managed a team handling business accounts and insolvencies, ensuring workloads were completed efficiently
- Monitored calls and completed audits to maintain quality
- Provided feedback and coaching to team members, supporting their professional development
- Reconciled accounts and produced reports using SagePay and Excel
Sales Advisor
Debenhams
2013.04 - 2013.10
- Provided excellent customer service, achieved sales targets, and resolved complaints effectively
Retail Assistant
Co-Operative
2012.08 - 2013.02
- Delivered friendly customer service and ensured the smooth operation of the shop floor
Customer Assistant
Boots
2010.01 - 2012.05
- Handled stock deliveries, performed daily cash counts, and resolved customer queries in a busy retail environment
Education
BA Hons - Journalism
Edinburgh Napier University
2008.01 - 2012.01
PGDip - Counselling and Psychotherapy
University of Salford
2021.01 - 2024.01
Skills
- Microsoft Office applications
- Attention to detail
- Communication
- Handling sensitive information
- Learning new processes
- Adapting to change
- Team player
- ISO9001 standards
Custom
Available on request.
Timeline
Contracts and Bursaries Officer
Relate
2024.01 - 2024.12
First Voice Consultant
Relate
2021.08 - 2024.01
PGDip - Counselling and Psychotherapy
University of Salford
2021.01 - 2024.01
Senior Candidate Coordinator
Sellick Partnership
2018.01 - 2021.08
Candidate Coordinator
Sellick Partnership
2016.05 - 2018.01
Administrative & Quality Support Assistant
Universal Utilities
2015.12 - 2016.05
Customer Care Supervisor
Universal Utilities
2013.10 - 2015.12
Sales Advisor
Debenhams
2013.04 - 2013.10
Retail Assistant
Co-Operative
2012.08 - 2013.02
Customer Assistant
Boots
2010.01 - 2012.05
BA Hons - Journalism
Edinburgh Napier University
2008.01 - 2012.01