Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emma Mockus

Reigate

Summary

Health Care Assistant with 20 years of experience improving service users' quality of life through a meticulous service provision. Maintaining optimal levels of safety and well being through attentive and compassionate service. As Health Care Assistant focused on enhancing daily life of residents through compassionate care. Providing physical assistance and mental stimulation to encourage independence.

Diligent in monitoring residents health changes for optimal safety and well being. Committed to increasing knowledge of through hands-on learning and through e learning and updates on practical training. Proven ability to solve problems and remain calm in emergency situations. Skilled at maintaining relationships with residents to provide top-of-the-line care. Prioritising residents well being, safety and dignity through conscientious care and support. Dedicated to achieving positive outcomes throughout. NVQ in level 2 qualified Healthcare Assistant providing compassionate residents care. Recording and documented all care that was given to each residents on there individual care notes.

I have lot of skills that can be transferred to different work-roles. i have worked in health care for long time, I am a faster learned and i am outgoing and can deliver a excellent service I am very dedicated to attend to detail I enjoying making people happy and making sure they are happy with the service and answering any queries there may have or if i am not sure of the answer then to find out and inform them off the answer.

Overview

27
27
years of professional experience

Work history

Teaching Assistant

Brooklands School
Reigate , Surrey
09.2022 - Current
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Cultivated close working relationships with students, teaching staff and parents.
  • Organised extracurricular activities to drive social, emotional and intellectual development.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Supervised students in wider school environments, offering reliable dining room, library and playground support.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Maintained clean work place standards to comply with school guidelines and procedures.
  • Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
  • Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.

Night Care Assistant

Greenacres, Anchor homes
Banstead, Surrey
01.2021 - 05.2022
  • Completed care plan documentation in there daily records
  • Worked in team of 6 to create positive and caring atmosphere for residents.
  • Promoted dignity by assisting residents with personal care activities such as washing and dressing.
  • Delivered personalised care and support in line with individual care plans.
  • Provided quality companionship to residents with sleeping difficulties.
  • Monitored and reported nightime behaviour patterns by fill there sleep and rest records.
  • Promoted physical and emotional health and wellbeing of residents through empathetic care and attentive assistance in daily tasks.

Night Health Care Assistant

Signature Care Home
Epsom, Surrey
06.2017 - 12.2021
  • Improved daily life of service users through compassionate conversation and encouraging participation in activities.
  • Vigilantly monitored changes in physical and mental health, reporting any deterioration to Nurse for urgent attention.
  • Built patient confidence and abilities through encouragement and Residents to promote positive lifestyle changes and increased contentment.
  • Provided personalised care and support to residents such as personal care ie washing, dressing, incontinent needs but still encouraging them to retain maximum independence as possible.
  • Safely and securely moved and handled residents in line with stringent maul Handling regulations and requirements
  • Keeping there environment clean ie keeping bathroom clean empty bins and make and changing beds.
  • Worked closely with with colleagues to maintain optimum levels of communication for the effective and efficient completion of workload .
  • Record on residents and documented any incident or accident on a software called RADAR.
  • Demonstrated confidentiality at all time regarding residents and staff

Night Care Assistant

Anchor Homes
Banstead, Surrey
04.2005 - 04.2017
  • Built caring and supportive relationships with residents to provide mental stimulation and enhance daily life.
  • Provided personalised care and support to residents individuals, helping them retain maximum independence.
  • Assisted in day-to-day care and support, carrying out personal care and to ease patient responsibilities.
  • Promoted physical and emotional health and well being of residents through activities and conversations.
  • Safely and securely moved and handled residents in line with stringent Manuel handling regulations and requirements.
  • Built patient confidence and abilities through encouragement and chatting to promote positive lifestyle changes and increased contentment.
  • Consistently communicated with residents to build relationships ad trust in myself as there carers
  • Worked closely with senior to establish and report any changing physical or emotional needs of the residents
  • Worked closely with senior carer and management to maintain optimum levels of communication for the effective of residents personal centred needs and changes to care plans.
  • Update care plans to reflected changing to residents care needs. ie like washing dressing, feeding and much more.
  • Making sure all e learning and and all the training is update to date
  • Handling keys to all the medication that its locked away and administered the medication to residents at the given time accord to mar chart.

Domiciliary Care Assistant

Community Home Care Provider
Wimbledon , surrey
12.2002 - 03.2005
  • Provided patients with assistance in completing such tasks as personal care needs and helping with toilet needs, effectively reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies, improving overall well being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming, maintaining clean and tidy environment for patient.
  • Monitored behavioural and emotional responses of clients, consulting with manager to address concerns and protect patients and staff from harm.
  • Maintained clean and well-organised environment to promote client happiness and safety.
  • Supervised frequent activities such as medication and personal hygiene to provide safe living environment for patients.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, establishing long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Documented care given behaviours and medications in client care records.
  • Calling ambulance is service user is unwell and if ambulance is needed if they live with no family.

Senior Care Assistant

Faygate House
Sutton, surrey
04.2002 - 11.2002
  • Observed and monitored residents and staff to assess care provision and implement continued best practices.
  • Maintained a secure working environment,
  • Built patient confidence and abilities through communication and activities to promote positive lifestyle changes and increased contentment.
  • Consistently communicated with staff to enable optimum smooth running of home.
  • Built caring and supportive relationships with residents to provide mental stimulation and enhance daily life.
  • Provided personalised care and support to individuals, helping them retain maximum independence.
  • Safely and securely moved and handled residents in line with stringent manual handling regulations and requirements.
  • Assisted in day-to-day care and support, carrying out personal needs and nutrition to ease patient responsibilities.
  • Promoted physical and emotional health and well-being of residents through activities and communication.
  • Managed team of 3 employees, overseeing the residents needs are met and all tasks are completed.
  • Answering the telephone calls per day, and passing on messages and answering queries.
  • Completed the care plan document and given handover at the end of shift to the next staff member of all changing of residents conditions or any relevant information that is needed.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Handling keys to all the medication that its locked away and administered the medication to residents at the given time accord to mar chart.

Care Assistant

Cladagh Nursing Home
Wallington , surrey
09.2001 - 03.2002
  • Completed documentation of care, hospital actions and patient activities.
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Built patient confidence and abilities through communication and to promote positive lifestyle changes and increased contentment.
  • Safely and securely moved and handled residents in line with stringent manual handling regulations and requirements.
  • Assisted in day-to-day care and support, carrying out personal needs and nutrition to ease patient responsibilities.
  • Provided personalised care and support to all individuals, helping them retain maximum independence.
  • Maintained confidentiality and compliance standards at all times.

Weekend housekeeper

Clagagh nursing home
Wallington
09.1998 - 09.2001
  • Worked closely with other housekeeper and nurse to maintain optimum levels of communication for the effective and efficient completion of a clean environment
  • Carried out day-day-day housekeeper duties IE cleaning bathroom rooms, vacuuming , mopping floors and empty bins and make sure all environments is clean and hygienic.
  • Keep cleaning product away from residents
  • Delivered an exceptional level of service to each customer by listening to concerns and passed on any concerns to the relevant persons.
  • Established strong relationships with the residents while assisted with keeping there environment clean.

Education

NVQ Level 2 - Health and social care

Anchor homes
Banstead
07.2006

GNVQ iN HEALTH AND SOCIAL CARE FOUNDATION - Health

Carshalton College
Carshalton
07.1999

GNVQ IMTERMEDIATE IN HEALTH AND SOCAI CARE - Health

CARSHALTON COLLEGE
Carshalton
07.2000

GNVQ in ICT Intermediate - Computers

Carshalton college
Carshalton
07.2001

AVC IN ICT ADAVNCED - Computers

Carshalton college
Carshalton
07.2003

Skills

  • Customer And Client Relations
  • Organisation And Efficiency
  • Professional appearance
  • Conflict resolution
  • Verbal and written communication
  • Attention to detail
  • Compassionate care giver
  • Documentation and reporting
  • Telephone skills
  • Punctual
  • Time management
  • Detail oriented
  • Team player

Timeline

Teaching Assistant

Brooklands School
09.2022 - Current

Night Care Assistant

Greenacres, Anchor homes
01.2021 - 05.2022

Night Health Care Assistant

Signature Care Home
06.2017 - 12.2021

Night Care Assistant

Anchor Homes
04.2005 - 04.2017

Domiciliary Care Assistant

Community Home Care Provider
12.2002 - 03.2005

Senior Care Assistant

Faygate House
04.2002 - 11.2002

Care Assistant

Cladagh Nursing Home
09.2001 - 03.2002

Weekend housekeeper

Clagagh nursing home
09.1998 - 09.2001

NVQ Level 2 - Health and social care

Anchor homes

GNVQ iN HEALTH AND SOCIAL CARE FOUNDATION - Health

Carshalton College

GNVQ IMTERMEDIATE IN HEALTH AND SOCAI CARE - Health

CARSHALTON COLLEGE

GNVQ in ICT Intermediate - Computers

Carshalton college

AVC IN ICT ADAVNCED - Computers

Carshalton college

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