Emma Milburn
Faversham,Kent
Summary
A professional with a strong foundation in decision-making efficiency and time prioritisation, complemented by compliance awareness and root cause analysis technique. Demonstrates performance management expertise and operational oversight, ensuring adherence to quality assurance standards. Known for communication proficiency, aiming to leverage these skills towards enhancing organisational effectiveness and driving continuous improvement.
Dedicated Operational Team Leader and Paramedic, highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Operational team leader
southeast coast ambulance service
Queenborough, Kent
01.2020 - Current
- Led operational teams to ensure efficient response to emergencies and effective service delivery.
- Developed and implemented training programmes to enhance team performance and operational readiness.
- Coordinated daily schedules and resource allocation to optimise ambulance deployment and response times.
- Monitored compliance with health and safety regulations to maintain high standards of operational integrity.
- Provided mentorship and guidance to junior team members to foster professional development and skill enhancement.
- Conducted performance reviews and feedback sessions to support continuous improvement within the team.
- Promoted a positive work culture with clear communication and transparency.
- Managed day-to-day operations, ensuring smooth workflow.
- Fostered an atmosphere of teamwork, boosting morale and motivation amongst staff members.
- Prioritised tasks effectively, meeting critical deadlines on time.
- Conducted performance evaluations providing constructive feedback to staff members.
- De-escalated conflicts within the team for a harmonious work environment.
- Supervised activities of workers and enforced safety regulations.
- Improved workplace safety to reduce accidents and near-misses.
- Investigated issues by analysing customer feedback and collaborating with relevant departments.
- Facilitated communication between customers and internal teams to streamline complaint resolution.
- Identified root causes of complaints through effective questioning.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Manage a team of 20 clinicians overseeing their compliance to policies and procedures, delivering patient care, auditing their patient care records and handling any complaints.
Paramedic
Southeast coast ambulance service
Queenborough, Kent
03.2015 - 01.2020
- Delivered high-quality emergency medical care to patients in critical situations.
- Coordinated patient transport while ensuring adherence to safety protocols.
- Collaborated with multidisciplinary teams to develop effective treatment plans.
- Educated patients and families on post-treatment care and health management.
- Maintained accurate patient records and documentation in compliance with regulations.
- Utilised advanced life support equipment to stabilise patients during transport.
- Mentored junior paramedics in best practices and emergency response techniques.
- Conducted regular training sessions to enhance team readiness and performance.
- Carried out basic and advanced life support techniques; enhancing chances of patient survival.
- Collaborated with emergency response teams for efficient patient management during high-stress situations.
- Upheld professional standards of practice in compliance with local health regulations and laws.
- Managed critical trauma cases by swiftly applying suitable medical interventions.
- Maintained accurate patient records, contributing towards the provision of seamless healthcare services.
- Conducted detailed assessments of patients' conditions upon arrival at an incident scene, aiding in appropriate treatment decisions.
Ambulance technician
Southeast Coast Ambulance service
Sittingbourne, Kent
04.2009 - 03.2015
- Administered emergency medical care to patients in critical situations.
- Operated advanced medical equipment to monitor vital signs during transport.
- Collaborated with healthcare professionals to ensure seamless patient handover.
- Conducted thorough assessments of patients to determine immediate care needs.
- Maintained accurate documentation of patient information and treatment procedures.
- Responded swiftly to emergency calls, ensuring timely arrival at the scene.
- Administered first aid treatments, resulting in immediate pain relief for patients.
- Transported patients safely to hospital, reducing distress and discomfort during transit.
- Assisted paramedics in advanced life support procedures, enhancing survival rates.
Emergency medical advisor
Southeast Coast Ambulance service
Maidstone, Kent
06.2007 - 01.2009
- Answered emergency calls efficiently to assess situations and provide assistance.
- Coordinated with emergency services to relay critical information and ensure prompt response.
- Documented and maintained accurate records of calls and actions taken for future reference.
- Utilised advanced communication systems to manage high call volumes during peak periods.
- Provided support and guidance to distressed individuals whilst maintaining a calm demeanour.
- Collaborated with team members to share best practices and enhance overall team effectiveness.
- Handled emergency calls efficiently by maintaining calm under pressure.
- Provided necessary first aid instructions over the phone, saving crucial time before paramedics arrived.
- Documented call details meticulously for future reference and investigation.
- Liaised closely with police, fire service, ambulance personnel to provide comprehensive support.
Personal trainer
Syndale park fitness club
Faversham, Kent
04.2003 - 04.2007
- Developed customised fitness programmes tailored to individual client needs and goals.
- Conducted one-on-one training sessions to enhance client physical performance and wellbeing.
- Educated clients on nutrition and lifestyle choices to support overall health and fitness.
- Monitored client progress through regular assessments and adjusted training plans accordingly.
- Provided ongoing support and motivation to clients to help them achieve their fitness objectives.
- Emphasised correct form during workouts, reducing risk of injury amongst clientele.
Education
Foundation Degree in Science - Paramedic Science
St. Georges University Hospital
London 03.2013 - 02.2015
NVQ Level 3 - Personal training
Canterbury college
Canterbury, Kent 09.2003 - 05.2005
GCSEs - GCSEs
Fulston manor school
Sittingbourne, Kent 06.2000 - 05.2001
Skills
- Decision-Making efficiency
- Time prioritisation
- Compliance awareness
- Root cause analysis technique
- Performance management expertise
- Operational oversight
- Quality assurance standards
- Communication proficiency
Timeline
Operational team leader
southeast coast ambulance service
01.2020 - Current
Paramedic
Southeast coast ambulance service
03.2015 - 01.2020
Foundation Degree in Science - Paramedic Science
St. Georges University Hospital
03.2013 - 02.2015
Ambulance technician
Southeast Coast Ambulance service
04.2009 - 03.2015
Emergency medical advisor
Southeast Coast Ambulance service
06.2007 - 01.2009
NVQ Level 3 - Personal training
Canterbury college
09.2003 - 05.2005
Personal trainer
Syndale park fitness club
04.2003 - 04.2007
GCSEs - GCSEs
Fulston manor school
06.2000 - 05.2001