Emma Meadows

Implementation Project Support

· Worked with technology team to gain an understing of the business systems, how they worked togtejrl

· Gained a thorough understanding of the project – read and understood complex technical design documentation, attending daily stand ups, meetings, liaising with colleagues, reading technical and design documentation

· Developed strong and positive working relationships with IT Securtiytm data team, techniglu manaue, as well as third party consultant, develomet team, adoption maner

· Attended daily stand ups, understood each sprint aims and where it fit into over al plan

· Assisted consultant with automated testing to develop and

· Provided training, ran workshops and developed training content to support go live dates

· Assisted with data migration project, cleansed and organised data for upload

· Assisted with maintenance of salesforce allowing developers to focus on sprints

Administration and Support

· Built best practice processes to support admin function such as user onboarding, profile and permissions management, security audits, user training and support, creation of reports and dashboards.

· Managed system access and collaborated with IT Security team to implement multi factor authentication.

· Supported end users with issues, access issues, data fixes, ownership transfers etc

· Delivered Incident troubleshooting, technical root causes, analysis to resolve issues

· Escalated system problems to development team as needed and managed through to resolution

· Supported integrations between salesforce and other systems

· Monitored system usage and performance metrics to identify opportunities for optimization.

· Manged releases tested new features in sandbox before rolling out in production and communicated change to users

Analysis and Reporting

· Collaborated with stakeholders to gather and analyze reporting requirements

· Created reports and dashboards, demonstrated solutions to stakeholders and worked with feedback

· Provided training to users on how to use and manipulate reports, assisted users with finding reports best suited for their needs.

· Provided daily administration and support of reports and dashboard, sharing rules, ensured reporting folders were well structured and properly secured.

· Collaborated with other platform and support teams on the architecture, design, and development of dashboards & reports (including those developed in Tableau / Data Warehouse)

Customer Success (Marketing)

Pardot

· Delivered computing lessons enabling students to develop basic computing skills, learn how computers and systems work and understand how to design and build programmes

· Managed partner onboarding process and training programme

· Managed sales process liaising with partners and internal sales teams

· Managed finance process and arranged monthly referral fee payments

· Managed case queue dealing with issues and queries

· Collaborated with presales team on new business opportunities

· Met with prospects and delivered salesforce demonstrations

· Managed quotations and negotiated contracts

· Closed business to meet and exceed sales targets

· Developed new business opportunities working within a given industry

• Created and maintained database of prospective accounts and contacts
• Connected with prospects and discussed CRM needs, wrote detailed notes, and qualified opportunities
• Arranged meetings between prospects and field sales team