Emma McGuinness
Carrickfergus
Summary
Detail-oriented accounting professional with expertise in financial reporting, VAT returns preparation, and balance sheet management. Proficient in cash flow analysis, accounts payable, and month-end documentation, with a strong focus on accuracy and meeting deadlines. Skilled in utilising Microsoft Excel and accounting systems to streamline bookkeeping practices, invoicing, and expense tracking. Demonstrates resilience under pressure, effective delegation, and strategic thinking to drive operational efficiency. Committed to maintaining client confidentiality while delivering precise financial statement preparation and cost accounting solutions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Accountant assistant
MCG ACCOUNTANCY
Carrickfergus, Mid and East Antrim
07.2019 - Current
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Worked closely with senior accountants for successful financial audits.
- Assisted in preparing monthly, quarterly and year-end tax returns.
- Worked under guidance of accountants to prepare financial data in correct formats.
- Prepared and submitted VAT returns timely, maintained compliance with HMRC regulations.
- Prepared journal entries for posting to general ledger accounts.
- Posted customer payments by recording cash, check and credit card transactions.
- Processed Payroll on weekly and Monthly basis for clients and sending payslips, p60 and p45 when requested.
- Processed pensions using Nest software.
- Meeting with Potential clients to discuss onboarding.
- Meeting with current clients to discuss their business queries
- Registering clients as self employed
- Reviewed and input daily cash receipts into spreadsheets.
- Verified accuracy of invoices and other accounting documents or records.
- Inspected cash on hand, noted receivable, and payable, negotiable securities and cancelled checks to confirm records are accurate.
- Computed taxes owed and prepared tax returns, ensuring compliance with payment, reporting and other tax requirements.
- Analysed business operations and trends to project future revenues and expenses.
- Engaged in filing, recording, compiling and transmitting financial records.
- Completed analysis on all clients to comply with money laundering regulations
- Prepare and submit tax returns
- Conducted bank reconciliations regularly, ensured accuracy of transactions.
Telephony agent
Ulster Bank
Belfast
11.2020 - 11.2021
- Delivered exceptional customer service as first point of contact to help ensure organisational goals are achieved.
- Educated customers in different ways to do their banking, supporting them in choosing correct options for their personal needs.
- Accurately completed processes and procedures whilst providing customers with seamless experiences.
- Redirected callers for smooth and prompt transfers.
- Handled challenging customers in diplomatic manner, ensuring swift conflict resolution.
- Assisted colleagues during busy periods, promoting teamwork and cohesion.
- Ensured smooth workflow by managing call queues effectively.
- Importantly upheld confidentiality when handling sensitive customer information.
- Enhanced customer satisfaction by providing prompt, polite and accurate information on telephony services.
- Attended training sessions to enhance professional knowledge and skills.
- Provided detailed product knowledge, resulting in better customer understanding of services.
- Accurately documented all calls for future reference or dispute resolution purposes.
- Maintained high levels of call quality control by adhering to company procedures and guidelines.
- Boosted team morale with positive attitude and effective communication skills.
- Delivered excellent customer service by actively listening to client needs and concerns.
- Demonstrated strong multitasking abilities whilst dealing with multiple lines simultaneously,.
- Participated in weekly team meetings for enhanced productivity and performance
- Dealt with customer complaints and reported them accurately to ensure
- Participated in call listening coaching sessions to help obtain feedback on areas for improvement.
- Ensured each customer interaction left customers satisfied that their needs had been met.
- Importantly upheld confidentiality when handling sensitive customer information.
Passenger service agent
Swissport
Belfast
07.2018 - 07.2019
- Accelerated check-in process by verifying passenger documents promptly.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Verified customer passports and documentation to travel.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Responded calmly to help distressed, confused or lost passengers.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Tagged luggage and routed to appropriate location for loading and screening.
- Performed boarding gate duties in line with airline schedule.
- Delivered excellent customer service to ensure repeat business from passengers.
- Announced flight status updates and information about gate changes over PA system.
- Stayed updated on changes to travel regulations and required documentation.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Organised boarding gates with effective communication skills.
Education
Bachelor of Science - International Travel and Tourism Management
University of Ulster
Coleraine 09.2016 - 05.2020
Skills
- Critical-thinking
- VAT returns preparation
- Time-management
- Bank reconciliations
- Attention to Detail
- Payroll administration
- Effective communication
- Deadline-oriented
References
References available upon request.
Timeline
Telephony agent
Ulster Bank
11.2020 - 11.2021
Accountant assistant
MCG ACCOUNTANCY
07.2019 - Current
Passenger service agent
Swissport
07.2018 - 07.2019
Bachelor of Science - International Travel and Tourism Management
University of Ulster
09.2016 - 05.2020
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