Emma McDonald
Leeds ,West Yorkshire
Summary
Dedicated professional with extensive experience in customer service, workforce scheduling, shift operations management, and customer relations. Demonstrates exceptional punctuality and reliability, with a strong understanding of stock rotation and cash handling. Committed to maintaining health and safety compliance while enhancing operational efficiency. Career goal includes advancing to a senior management role to further contribute to organisational success.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Shift supervisor
Mitchells & Butlers
Leeds , West Yorkshire
2016.10 - 2023.08
- Collaborated with management on staff recruitment, enhancing team performance.
- Delegated tasks to staff members to ensure efficient shift operation.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Managed shift operations whilst ensuring customer satisfaction.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Assistant General Manager
Mitchells & Butlers
York, North Yorkshire
2016.03 - 2016.09
- Conducted regular employee training to enhance skillsets.
- Prioritised staff welfare for improved morale and commitment.
- Supervised daily operations for seamless business activities.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Team Leader
Mitchells & Butlers
Leeds
2011.06 - 2016.03
- Cash handling and knowledge in operating tills
- Stock control and ordering in line with par levels
- Ability to work alone unsupervised
- Enforcing food safety and health and safety in line with company policy and official legislation
Education
Bachelor of Arts - Criminology & Sociology
University of Liverpool
Liverpool 2008.09 - 2011.07
A-Levels -
Notre Dame Sixth Form College
Leeds 2006.09 - 2008.07
GCSEs -
Abbey Grange C of E High School
Leeds 2001.09 - 2006.07
Skills
- Workforce scheduling
- Punctuality and reliability
- Stock rotation knowledge
- Cash handling
- Health and Safety Compliance
- Customer relations
- Shift operations management
Affiliations
- Reading
- Spending time with family
- Dining out
Certification
Personal Licence Holder
Timeline
Shift supervisor
Mitchells & Butlers
2016.10 - 2023.08
Assistant General Manager
Mitchells & Butlers
2016.03 - 2016.09
Team Leader
Mitchells & Butlers
2011.06 - 2016.03
Bachelor of Arts - Criminology & Sociology
University of Liverpool
2008.09 - 2011.07
A-Levels -
Notre Dame Sixth Form College
2006.09 - 2008.07
GCSEs -
Abbey Grange C of E High School
2001.09 - 2006.07