Emma McDonald
Leeds ,West Yorkshire
Summary
Dedicated professional with extensive experience in customer service, workforce scheduling, shift operations management, and customer relations. Demonstrates exceptional punctuality and reliability, with a strong understanding of stock rotation and cash handling. Committed to maintaining health and safety compliance while enhancing operational efficiency. Career goal includes advancing to a senior management role to further contribute to organisational success.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Shift supervisor
Mitchells & Butlers
Leeds , West Yorkshire
10.2016 - 08.2023
- Collaborated with management on staff recruitment, enhancing team performance.
- Delegated tasks to staff members to ensure efficient shift operation.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Managed shift operations whilst ensuring customer satisfaction.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
Assistant General Manager
Mitchells & Butlers
York, North Yorkshire
03.2016 - 09.2016
- Conducted regular employee training to enhance skillsets.
- Prioritised staff welfare for improved morale and commitment.
- Supervised daily operations for seamless business activities.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Team Leader
Mitchells & Butlers
Leeds
06.2011 - 03.2016
- Cash handling and knowledge in operating tills
- Stock control and ordering in line with par levels
- Ability to work alone unsupervised
- Enforcing food safety and health and safety in line with company policy and official legislation
Education
Bachelor of Arts - Criminology & Sociology
University of Liverpool
Liverpool 09.2008 - 07.2011
A-Levels -
Notre Dame Sixth Form College
Leeds 09.2006 - 07.2008
GCSEs -
Abbey Grange C of E High School
Leeds 09.2001 - 07.2006
Skills
- Workforce scheduling
- Punctuality and reliability
- Stock rotation knowledge
- Cash handling
- Health and Safety Compliance
- Customer relations
- Shift operations management
Affiliations
- Reading
- Spending time with family
- Dining out
Certification
Personal Licence Holder
Timeline
Shift supervisor
Mitchells & Butlers
10.2016 - 08.2023
Assistant General Manager
Mitchells & Butlers
03.2016 - 09.2016
Team Leader
Mitchells & Butlers
06.2011 - 03.2016
Bachelor of Arts - Criminology & Sociology
University of Liverpool
09.2008 - 07.2011
A-Levels -
Notre Dame Sixth Form College
09.2006 - 07.2008
GCSEs -
Abbey Grange C of E High School
09.2001 - 07.2006
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