Emma McCormick
Millisle,Down
Summary
Through my previous and current employment. I have excellent communication skills with the ability to communicate clearly to adults and children of all ages. I have good listening skills, also easily show compassion and sensitivity to all age groups. As a parent of a child with dyslexia and dyscalculia I have an excellent ability of being compassionate, positive, calm, motivational and always willing to help and support. I have experience through personal and volunteered positions with a wide range of medical and learning needs.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
Work History
Customer service representative
Eurospar
Millisle, Down
04.2009 - Current
- Responsible for meeting, greeting and providing customers with an exceptional level of service from the moment they enter the store.
- Keeping stock, clean presentable at all times.
- Maintaining shop floor standards,
- Looking out for shoplifters and dealing with them using correct procedures.
- Cash handling and installing and removing cash registers,
- Working as a team.
- Being able to work on own initiative as well as lead others and follow instructions.
Call centre advisor
Teleperformance UK
Bangor, Down
04.2000 - 12.2008
- Providing advice, information and assistance to callers and attempting to resolve all enquires on first contact with the caller.l
- Ensuring that all telephone calls are answered promptly and that customer's queries, requests and complaints are resolved.
- Working towards call targets and exceeding KPI's every month.
- Applying professional and courteous manner at all times, especially with escalated calls, priority issues and customer complaints.
- Upholding clients and customers details and not disclosing information upholding their privacy and identity.
Typesetter, Admin Assistant
Focus Print and Design
Newtownards, Down
03.1995 - 04.1999
- Ensured accuracy by proofreading and correcting spelling, grammar and layout.
- Delivered high-quality typesetting for local businesses and university students
- Ability to prioritise tasks, manage calendars, ensuring efficient office operations
- Excellent communication skills with a strong customer focus, building positive relationships with clients and colleagues.
Education
GCSEs - Maths, English, Science, RE, CLAIT, HE Childcare,
Glastry College
Ballyhalbert 09.1988 - 05.1994
Skills
- Excellent communication skills
- Positive attitude
- Active listening skills
- Compassion and sensitivity
- Work well under pressure
- Preparing and keeping things tidy and in order
- Following instructions
- Managing confidentiality and disclosures of information
Timeline
Customer service representative
Eurospar
04.2009 - Current
Call centre advisor
Teleperformance UK
04.2000 - 12.2008
Typesetter, Admin Assistant
Focus Print and Design
03.1995 - 04.1999
GCSEs - Maths, English, Science, RE, CLAIT, HE Childcare,
Glastry College
09.1988 - 05.1994
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