Emma McCartan

Maintained a high level of cleanliness and comfort in guest rooms and public spaces by making beds, replacing linens and towels, dusting furniture, vacuuming floors, and sanitising bathrooms. Reported maintenance issues promptly and ensured all amenities were stocked to meet hotel brand standards.

Performed consistent cleaning and upkeep of library facilities by dusting shelves and furniture, vacuuming carpets, mopping floors, emptying waste and recycling, sanitising high-touch surfaces. Maintained a tidy, organised atmosphere to support a pleasant experience for visitors and staff.

Worked collaboratively with a fast-paced team to set up venues for weddings, corporate events, and private functions. Responsibilities included arranging tables and décor, greeting guests, serving food and beverages, clearing plates and glassware between courses, and maintaining a clean, organise dining area to ensure an exceptional guest experience from start to finish.