Emma McCann

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• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Resolved customer complaints promptly, fostering positive relationships with clientele.
• Managed cash flow, ensuring correct transaction procedures were followed.
• Supervised team members to ensure excellent service delivery.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
• Maintained clean cellar and beer line standards in adherence to Cask Marque regulations.
• Trained staff for improved service quality and professionalism.
• Obtained a personal licence.

• Demonstrated menu knowledge to assist patrons in meal selections.
• Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
• Handled cash transactions, guaranteeing accurate bill payments.
• Maintained cleanliness in dining area for a pleasing atmosphere.
• Upheld friendly demeanour whilst managing multiple tables simultaneously.
• Communicated effectively with chefs to accommodate special requests or allergies in meals served.
• Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.