Emma May
Gosport,Hampshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Hard-working senior cleaning supervisor with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
22
22
years of professional experience
Work History
senior clean supervisor
Boatfolk Ltd
Gosport, Hampshire
03.2011 - Current
- Supervise & coordinate cleaning staff to ensure efficient & effective operations.
- Develop cleaning schedules and assign tasks to cleaning personnel, ensuring all areas are adequately covered, but making sure that any zero hour spend is justified. To work creatively to use staff across all divisions with multi skills - so that cleaning staff can respond to meet demand of customers\guests.
- Train new staff on cleaning procedures, safety protocols and proper equipment usage.
- Monitor inventory levels of cleaning supplies & equipment, coordinate replenishment as needed.
- Implement and enforce safety protocols to prevent accidents & injuries during cleaning activities.
- Led team meetings, ensured clear communication amongst all members.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Bar and restaurant supervisor
The lightship
Gosport, Hampshire
04.2009 - 03.2011
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Handled complex situations under pressure while maintaining high levels of professionalism.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Supervised bar staff, resulting in improved service quality.
- Oversaw bar operation, ensuring excellent guest service at all times.
- Handled cash transactions accurately, maintaining financial integrity of establishment.
Steward
Aramark
Portsmouth, Hampshire
04.2005 - 05.2009
- Serving the Royal Navy officers
- Handing food to high standards
- Serving food and drinks to high standards
- Keeping high standards of cleanliness
- Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
- Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
- Performed dishwashing duties, promoting a clean and hygienic workspace.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Set up dining areas for special events, improving the overall ambiance.
- Served food and beverages to dining guests with outstanding customer service.
- Loaded and unloaded silverware and dishes into and from dishwasher.
Catering Assistant
Butlins
Minehead, Somerset
05.2004 - 02.2005
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Collaborated with other team members for smooth catering operations during events.
- Prepared high-quality meals for customer satisfaction.
- Set up dining areas for special events, improving the overall ambiance.
- Assisted in training new staff members, fostering a supportive work environment.
- Served food and beverages to dining guests with outstanding customer service.
Carer Assistant
Ranvilles Nursing Home
Fareham, Hampshire
09.2002 - 04.2004
- Assisted with personal hygiene to ensure health and wellbeing.
- Provided care for elderly patients, promoting their dignity and respect.
- Offered emotional support to patients during difficult times.
- Handled emergency situations calmly, ensuring safety of all involved.
- Managed dietary needs of patients, resulting in improved nutrition.
- Ensured patient comfort by providing personal care services.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Cleaned and organised patients' living quarters.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Education
GCSEs - School
Bridgemary school
Gosport, Hampshire 09/1997 - 07/2002
Skills
- Customer services excellence
- Order processing
- Health and Safety regulations
- Stock replenishment
- Staff management
- Scheduling coordination
- Team Leadership
- Product knowledge
Timeline
senior clean supervisor
Boatfolk Ltd
03.2011 - Current
Bar and restaurant supervisor
The lightship
04.2009 - 03.2011
Steward
Aramark
04.2005 - 05.2009
Catering Assistant
Butlins
05.2004 - 02.2005
Carer Assistant
Ranvilles Nursing Home
09.2002 - 04.2004
GCSEs - School
Bridgemary school
09/1997 - 07/2002
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