Summary
Overview
Work History
Education
Skills
Timeline
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Emma Mauksch

Sandy,Bedfo

Summary

Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

16
16
years of professional experience
2010
2010
years of post-secondary education

Work History

Argos - Store manager

Sainsburys
Biggleswade, Central Bedfordshire
06.2022 - Current
  • Set service standards to maintain establishment reputation for excellence.
  • Streamlined operations to maximise efficiency and minimise waste to meet company targets.
  • Coached underperforming employees improving their job performance to hit company Kpi's.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Developed a team-oriented environment by implementing effective leadership strategies positive results shown in our companies we are listening survey.

Argos - Trading Support Manager

Sainsburys
Biggleswade, Central Bedfordshire
09.2019 - 06.2022
  • Applied resource planning and time management skills to make sure shifts ran like clockwork.
  • Coached staff to support professional growth and development.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Planned shift patterns, product availability and coverage at peak times for consistent service.
  • Gave extra support to new store recruits, offering advise, training and mentorship.
  • Approached challenges with hands-on approach, leading from the front to inspire team members.
  • Balanced cash drawers at the end of each day, ensuring accuracy in financial records.

Argos - Stockroom team leader

Argos
Biggleswade, Central Bedfordshire
05.2015 - 09.2019
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Introduced efficient stock control measures, minimising wastage.
  • Coordinated delivery schedules with logistics team, ensuring timely delivery of orders.
  • Maximised space utilisation for stock put-away, improving productivity and customer wait time.
  • Performed physical count of inventory and reconciled actual stock count to computer-generated reports.

Argos - Customer Advisor

Argos
Biggleswade, Central Bedfordshire
09.2008 - 05.2015
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Updated customers on special offers and promotions for increased revenue.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Education

association of accounting technicians. Level 3 - accountancy

Bedford College
Bedford
09.2008 - 05.2011

GCSEs - 7 A-C's including maths and english

Stratton Upper School
Biggleswade, Central Bedfordshire

Skills

  • Project Management
  • Relationship-building
  • Flexibility in task handling
  • Discrepancy reporting
  • Cash reconciliations

Timeline

Argos - Store manager

Sainsburys
06.2022 - Current

Argos - Trading Support Manager

Sainsburys
09.2019 - 06.2022

Argos - Stockroom team leader

Argos
05.2015 - 09.2019

Argos - Customer Advisor

Argos
09.2008 - 05.2015

association of accounting technicians. Level 3 - accountancy

Bedford College
09.2008 - 05.2011

GCSEs - 7 A-C's including maths and english

Stratton Upper School

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Emma Mauksch