Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
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Emma Markham-Cook

Chelmsford,Essex

Summary

A highly skilled professional with exceptional organisational talent and extensive knowledge of the luxury market. Demonstrates multitasking excellence, high-level discretion, and international protocol cognizance. Known for being calm, actively adaptable, and possessing concierge services expertise. Personable and eloquent with meticulous attention to detail.

Driven professional with flair for organisation and personal service. Skilled in managing schedules and coordinating luxury experiences, demonstrating keen eye for detail and strong interpersonal abilities. Poised to enhance clients' lives by delivering tailored, high-quality lifestyle solutions.

Knowledgeable about providing exceptional client service and managing diverse tasks with grace. Strong communication, organisational, and multitasking skills honed through various roles. Ready to use and develop skills in client relations, problem-solving, and event planning.

Overview

22
22
years of professional experience

Work history

Lifestyle Manager & Private Personal Assistant

UHNWC
Louth
06.2020 - Current
  • Manage luxury properties. Most recently overseen project to research, negotiate and secure second home in Chelsea, which has now been completed. Achieved successful advertising and sale of other residential properties to the value of approx. £1.5m. Oversee Maintenance and Domestic staff for high end Estate and holiday homes.
  • Sound knowledge of high end luxury travel (Caribbean speciality) including private jet and yacht charter, expedition travel and cruising.
  • Solid background in curating bespoke experiences. Researching and procuring unique and exclusive gifts based on the clients request.
  • Coordinate and oversee daily tasks, including (but not limited to) staffing, staff interviewing, errand running and appointment scheduling.
  • Experience working with UHNW, HNW, Celebrity, VIP and Business Clients. Demonstrating professionalism and discretion when handling confidential requests, documents and/or situations.
  • Coordinated relocation logistics, achieved smooth transitions during moves.
  • Scheduled meetings and appointments to keep up with the demanding schedules of busy individuals.
  • Negotiated contracts with service providers resulting in cost savings for clients.
  • Facilitated seamless communication between staff and client to maintain harmony within households.

Executive Assistant/Family PA

Private HNWI
Oxford, Oxfordshire
10.2013 - 06.2020
  • Coordinated household staff and managed household operations for busy family.
  • Supported daily operations, calendar management and special projects with keen organisational skills.
  • Confident with the ability to prioritise, delegate and meet deadlines working under pressure.
  • Made astute recommendations for dining, entertaining and travel arrangements.
  • Handled queries from clients professionally enhancing company's reputation.
  • Handled sensitive information with discretion and professionalism.
  • Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
  • Assisted in decision-making processes by conducting comprehensive research.
  • Coordinated all logistical aspects of corporate events leading to organised and successful functions.

Hospitality & Events Assistant

Hospitality Venues (Fennes Estates, Quendon Hall and Down Hall Hotel)
Saffron Walden, Essex
04.2003 - 09.2013
  • Greeted guests and clients with warmth and professionalism.
  • Coordinated with team members to ensure seamless organisation of events.
  • Displayed strong customer service and professional telephone manner while resolving enquiries.
  • Kept flawless records of office activities, staff calendars and events.
  • Worked with event staff to coordinate day-of workflow and meet high-volume task loads with minimal challenges.
  • Handled venue booking processes, ensuring availability as per client requirements.
  • Provided comprehensive assistance in organising diverse events such as weddings, corporate seminars and festive parties.
  • Achieved smooth operation with meticulous attention to detail whilst setting up venues, and always increasing % sales.

Education

Foundation Degree in Arts - Sociology

University of Essex
Colchester
04.2001 -

Convent Of Our Lady Canonesses of St Augustine
East Sussex
04.2001 -

Skills

  • Trustworthy
  • Exceptional organisational talent
  • Luxury market knowledge
  • Multitasking excellence
  • High-Level discretion
  • International protocol cognizance
  • Calm
  • Actively adaptable
  • Concierge services expertise
  • Personable
  • Eloquent
  • Meticulous

Languages

English
Native language
French
Intermediate
Spanish
Elementary

Additional Information

  • Keen Swimmer (PADI)
  • Skier
  • Experienced Horsewoman
  • Level 3 Beauty & Massage Therapist
  • Level 3 Fitness Instructor
  • Elementary Flower arranging
  • Currently training with well known Security Firm to obtain Close Protection qualification

Timeline

Lifestyle Manager & Private Personal Assistant

UHNWC
06.2020 - Current

Executive Assistant/Family PA

Private HNWI
10.2013 - 06.2020

Hospitality & Events Assistant

Hospitality Venues (Fennes Estates, Quendon Hall and Down Hall Hotel)
04.2003 - 09.2013

Foundation Degree in Arts - Sociology

University of Essex
04.2001 -

Convent Of Our Lady Canonesses of St Augustine
04.2001 -

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Emma Markham-Cook