Emma Marchant
Essex,Essex
Summary
Detail-oriented professional with expertise in payroll software, basic accounting, and office record maintenance. Demonstrates exceptional time management and organisational skills, ensuring efficient prioritisation of tasks and seamless event planning. Known for discretion and confidentiality, with strong verbal and written communication abilities. Career goal includes leveraging these skills to enhance operational efficiency in a dynamic work environment.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
Work history
Payroll Clerk / Administrator
Doug Phillips Ltd
Maldon, Essex
2019.08 - 2026.01
- Manage payroll for 60 employees, ensuring accuracy in records and processing.
- Collaborate with managers to guarantee timely submission of employee payroll data.
- Compile Excel reports to support precise payroll processing and maintenance.
- Organise payroll communications for Associates, enhancing clarity and transparency.
- Investigatd and resolved payroll discrepancies, fostering a positive work environment.
- Maintaine attendance and holiday records to ensure compliance with policies.
- Monitore and updated health and safety Matrix, ensuring regulatory compliance.
- Processed enrolments for new starters and departures to maintain workforce integrity.
Customer Support
Eurotecs Facilities
Burnham On Crouch, Essex
2017.11 - 2019.08
- Daily coordination with Case Officers assigned to files, liaising with Brokers, Insured Companies, Solicitors.
- Collected accurate information to support claims processing.
Provided expert advice to clients regarding their claims.
Monitored progress of claims to ensure timely resolutions.
Adhered to legal requirements throughout claims management.
Updated clients with weekly and monthly statistics on claim status. - Performed various investigative tasks for insurance, security, and financial organisations.
Ensured timely delivery of complete investigation services under tight deadlines.
Maintained close communication with clients to align on expectations.
Senior Receptionist / Switchboard Operator
Deutsche Bank
London
2002.07 - 2017.08
- Coordinated Front Line Desk and Meeting Room services for 50-member Reception team across all Deutsche Bank locations.
- Answered incoming calls promptly to uphold company standards.
- Managed updates for joiners, leavers, and departmental changes efficiently.
- Utilised Datacraft Software for effective Meeting Room Management.
- Organised conferences, ensuring seamless execution of events.
- Ensured Meeting Rooms met requirements for various functions.
- Welcomed clients, establishing rapport during initial interactions.
- Maintained confidentiality agreements while dealing with clients professionally and discreetly.
- Always going above and beyond my duties
- Ensured seamless communication between clients and event organisers.
- Supported events team in coordinating both on-site and off-site external conferences.
Customer Services/Helpdesk
Thus plc (Teleshare)
London
2000.08 - 2002.07
- Supplied shareholders with real-time share prices and codes, handling incoming helpdesk inquiries effectively, executing general administration duties.
Telesales Executive (Audio Conferencing)
Worldwide Conferencing Ltd
London
1999.12 - 2000.07
- Expanded business through telesales, generating leads via cold calling and market research.
- Sold audio conferencing products to new and existing clients.
- Serviced existing client accounts to ensure satisfaction and retention.
- Managed incoming orders efficiently to meet client demands.
- Maintained database of clients and sales activities for accurate reporting.
- Addressed client queries and complaints promptly to enhance service quality.
- Performed general administration tasks to support operational efficiency.
Telesales Executive
Directa UK Ltd
Cold Norton, Essex
1997.10 - 1999.12
- Generated leads through cold calling to expand clientele in Northern Ireland and Scotland.
- Executed order entry processes to ensure accurate and timely fulfilment.
- Maintained database to track client interactions and sales metrics.
- Handled general administration tasks to support operational efficiency.
Office Junior
Abbott’s International Plc
Burnham On Crouch, Essex
1996.07 - 1997.10
- Performed typing tasks for Managing Director to support operational efficiency.
- Handled orders and conducted data entry to ensure accuracy.
- Managed faxing, photocopying, filing, and postal duties for streamlined office operations.
- Engaged with customers face-to-face in showroom to provide assistance.
- Addressed incoming sales calls and resolved customer queries promptly.
- Covered reception during lunch breaks, holidays, and sickness to maintain service continuity.
Education
Secondary Education and G.C.S.E’s -
St Peters High School
Burnham On Crouch, Essex 1991.09 - 1996.07
Skills
- Payroll software proficiency
- Time management
- Discretion and confidentiality
- Attention to detail
- Basic accounting
- Office record maintenance
- Event planning
- Organizational skills
- Prioritization strategies
- Telephone etiquette
- Verbal and written communication
REFERENCES
Available on request
Affiliations
- Gym
- Walking
- Travel
- Food
Timeline
Payroll Clerk / Administrator
Doug Phillips Ltd
2019.08 - 2026.01
Customer Support
Eurotecs Facilities
2017.11 - 2019.08
Senior Receptionist / Switchboard Operator
Deutsche Bank
2002.07 - 2017.08
Customer Services/Helpdesk
Thus plc (Teleshare)
2000.08 - 2002.07
Telesales Executive (Audio Conferencing)
Worldwide Conferencing Ltd
1999.12 - 2000.07
Telesales Executive
Directa UK Ltd
1997.10 - 1999.12
Office Junior
Abbott’s International Plc
1996.07 - 1997.10
Secondary Education and G.C.S.E’s -
St Peters High School
1991.09 - 1996.07