Emma Maisey

• Identify issues, analyse information and provide solutions to problems.
• Build and maintain courteous and effective working relationships.
• Achieved £548k in savings to date by implementing cost-saving initiatives.
• Handle customer concerns and escalate major issues to supervisor.
• Engage with customers to better understand needs and deliver excellent service.
• Develop team communications and information for meetings.
• Pick up additional tasks to aid team success.
• Explore and create new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Prepare timely and accurate financial reporting and analysis.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.

• Prepare quotation/tender documentation in line with Standing Financial Instructions and Legislation.
• Invite and manage return of tenders for medium and high value contracts, including holding pre-tender discussions with both customer and supplier.
• Evaluate tender returns, using appropriate financial assessment and purchasing and supply criteria. Ensure products and supplier meet required standards according to English and Legislation.
• Managed various high value, business-critical procurement projects, demonstrating exceptional leadership, negotiation and strategy.
• Presented market intelligence to key stakeholders, demonstrating key areas for growth and development.
• Managed online bidding, eSourcing and eProcurement, effectively broadening supplier opportunities.

• Negotiated supplier contract and terms, including SLAs, price, lead time, delivery terms and returns.
• Regularly negotiated with key suppliers, achieving optimum price and delivery options.
• Managed product prices and profit margins to keep products affordable, guaranteeing purchases by customers.
• Understood portfolios of goods and services offered by vendors by scheduling and attending supplier meetings for presentations or demonstrations.
• Analysed help desk activity and reported key metrics, highlighting trends and areas for improvement.
• Managed incoming queries and issues via telephone, email, and ticketing system, providing timely and accurate technical support.
• Trained, supported and managed 4 new team members on help desk procedures, tools, and best practices, fostering knowledgeable support team.
• Reviewed and updated help desk guides and FAQs, enabling users to resolve common issues independently.
• Provided clear and concise step-by-step technical support to guide clients.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Organised files to support efficiency and traceability.
• Created plans and communicated deadlines to complete projects on time.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

• Carried out general administration duties such as managing client appointments, answering calls and data input.
• Completed general administration duties, including record management, data input and policy updates, to maintain efficient back-of-house services.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• Worked effectively with office secretarial teams to ensure efficient administrative business support.
• Demonstrated outstanding multitasking skills, effectively managing multiple projects at once to maintain smooth business support.
• Sent and received correspondence from clients, staff and third parties via different communication platforms for seamless business support.
• Provided proper administrative support to senior teams, aiding smooth business operations.
• Streamlined operations by implementing efficient business support systems.

• Delivered top-quality customer service by providing professional after-sales support.
• Provided after-sales support and follow up on issues and queries.
• Collaborated with sales teams to align project specifications with customer requirements.

• Raised purchase orders against project demand, guaranteeing orders were placed in-line with supplier quotes.
• Regularly negotiated with key suppliers, achieving optimum price and delivery options.
• Processed purchase orders, arranged supplier payments and informed management of delivery statuses for planning purposes.
• Satisfied organisation's purchasing needs by researching, selecting and purchasing quality products and materials.
• Liaised with manufacturers to finalise and confirm production schedules and targets based on customer needs and available materials.
• Assessed and resolved logistic challenges to meet delivery deadlines.
• Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.

• Managed information on company databases for different organisational activities to track history and safeguard accurate information.
• Organised and stored hardcopy files.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Kept adequate office supplies on hand to support staff and business requirements.

Began as Office Junior, working my way to accounts then fleet. Then onto the Service Department.

• Inspected and analysed fleet management records daily, ensuring staff compliance with mandatory reporting responsibilities.
• Produced statistical analysis and reporting using Excel.
• Created employee attendance reports verifying compliance with company policy.
• Controlled stock and supplies to meet team needs.
• Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
• Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
• Offered high levels of administrative support to managers, ensuring smooth running of company operations.
• Coordinated meeting rooms and agendas.
• Prepared expense reports accurately and forwarded to accounting for approval and processing.
• Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
• Reconciled and kept safe small amounts of petty cash in line with financial regulations.