Emma Macdonald
Stornoway,Western Isles
Summary
I am a Qualified hair dresser and have a passion for the hair and beauty industry, since a young teenager i fell in love with Elemis skincare as i suffered from acne. Still to this day using a wide range of Elemis products.
For the last year i have been doing tele work for a research company, gaining great telephone experience and advancing my passion for good customer care. For 14 years I was head of catering, training staff, planning and executing weddings/parties/reunions etc. This is a highly challenging fast paced ever changing environment.
During these 14 years I have built up excellent customer services skills, always putting the customer first.
Built up and run the companies social media pages for 10 years.
Overview
9
9
years of professional experience
Work History
Service provider
Coulregrein
Stornoway, Western Isles
07.2016 - Current
- Assisted customers efficiently, resulting in increased sales.
- Provided knowledgeable advice to customers, enhancing their experience.
- Handled cash transactions accurately, ensuring financial accountability.
- Collaborated with team members effectively; fostered a cooperative work environment.
- Liaised with suppliers regularly; ensured stock availability at all times.
- Handled high-pressure situations calmly, ensuring minimal disruption to services.
- Delivered exceptional service, resulting in repeat business.
- Enhanced customer satisfaction by providing timely and efficient service.
- Collaborated seamlessly with colleagues, improving teamwork on projects.
- Resolved complaints promptly and professionally, maintaining client relations.
- Conducted regular inventory checks to prevent stock shortages.
- Trained new staff members effectively, creating an able team rapidly.
- Tele Sales with expectational customer care
Education
NVQ Level 5 - Hairdressing
LEWS castle college
Stornoway, Western Isles 09/2012 - 05/2014
Skills
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Leadership
- Public Relations
- Social media marketing
- Marketing
Affiliations
- Walking
- Shopping
- Reading
Timeline
Service provider
Coulregrein
07.2016 - Current
NVQ Level 5 - Hairdressing
LEWS castle college
09/2012 - 05/2014
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