Emma Lynas

Processing and checking NHS referrals from GP practices and opticians.

Supervising and organising workload for a small team of booking colleagues to assist in high productivity and reach targets.

Excellent team player, approachable and always ready to help.

Producing daily plans of action and weekly rotas.

Checking and producing reports and figures.

Solving queries from GP practices and opticians.

Booking referrals by contacting patients via telephone and offering choice of hospitals and available appointments.

Handling difficult patient conversations about cancer appointments and lengthy hospital wait times.

Prioritising own workload and successfully delivering on tasks with tight deadlines by going above and beyond.

Organising and delivering staff meetings and taking minutes.

Always pay attention to detail to deliver accurate working.

Used Microsoft software to create documents.

Always work within my scope of practice and escalated to management where necessary.

Use teams for training and meetings for those working from home.

Contacted patients regarding GP referrals to organise hospital care and appointments.

Maintained confidentiality of patient records in compliance with NHS regulations.

Improved patient satisfaction with clear, empathetic communication in stressful situations.

Prioritised own workload from urgent cancer appointments to routine cases.

Assisted callers with general enquiries, delivering quality customer service.

Liaised clearly and effectively between patients and healthcare professionals.

Provided accurate information for patients, facilitating effective decision-making.

Processed and actioned high number of calls during busy periods.

Logged critical information onto the computer system.

Followed up on queries within agreed time frames to provide detailed response.

Handled high call volumes with accuracy and efficiency for optimum productivity, often exceeding targets by maintaining focus at all times.

Worked in a bio-hazardous environment receiving human tissue samples into the laboratory.

Assisted Consultant & Biomedical Scientist cut up.

Embedded tissue samples in wax.

Cut tissue samples using a microtome to enable sectioned to be put on glass slides for reporting.

Supervised and trained new staff. Always having an approachable, helpful attitude.

Kept the work station and equipment clean to stop cross contamination.

Made up chemical reagents for processing machines, checking expiry dates and storing the reagents at the correct temperature.

Followed instructions to prepare precise chemical solutions for laboratory use. Rotated and ordered stock to minimise waste and loss.

Followed standard operating procedures and maintained patient confidentiality at all times.

Waste management, disposing of chemical waste according to protocol. Disposing of tissue samples according to the Human Tissue Act.

Worked speedily but accurately, maintaining high levels of focus at all times.

Conducted routine checks and calibration on lab instruments to ensure proper functioning.

Supported compliance with health and safety regulations through mandatory training.

Handled samples in line with strict laboratory procedures using appropriate PPE.

Processed samples, labelled containers and completed required paperwork.

Assisted pathologists with specimen dissection.

Demonstrated exceptional attention to detail whilst handling sensitive patient data.

Ensured accurate lab results by meticulously following testing protocols.

Recorded patient data to facilitate seamless tracking and reporting.

Prepared bio-hazardous material according to standard operating procedures.

Practiced safety measures, minimising risk of exposure to hazardous materials.

Handled reagents using PPE provided, rotating stock and storing correctly.

Unpacked, scanned and processed high volume of incoming samples, identifying and addressing errors.

Prioritised own workload, working to deadlines.

Set up and maintained laboratory equipment to prevent damage and proper functioning.

Received fungal samples into Mycology laboratory.

Weekly stock checks, also taking in deliveries and storing stock according to expiry dates and maintaining correct temperature.

Maintaining and sterilising laboratory equipment.

Contributed with effective communication between the laboratory and other departments within the hospital.

Maintained patient confidentiality at all times.

Followed standard operating procedures and completed mandatory training.

Maintained high-quality standards whilst handling delicate lab materials.

Followed waste disposal correctly, autoclave'd bio-hazardous material.

Processed samples, labelled containers and completed required paperwork.

Tracked samples and updated records with progress and outcomes.

Followed instructions to prepare precise chemical solutions for laboratory use.

Adopted aseptic techniques to maintain sample integrity.

Received histology and cytology samples into the laboratory by checking and matching patient details and labelling forms and samples.

Prepared samples to enable reporting and diagnosis.

Prepared and sterilised lab equipment, ensuring all instruments were ready for use.

Maintained a clean and hygienic work area, reducing the risk of cross-contamination.

Followed standard operating procedures and health and safety training.

Used PPE provided.

Prepared chemical reagents for processing machines. Disposing of waste correctly. and stored reagents according to the optimum temperature details and expiry dates.

Sold coach travel tickets for travel within the UK and areas of Europe.

Managed till operations, cashed out and organised till float.

Worked speedily and accurately reducing queue time for customers.

Developed strong relationships with customers by understanding their specific requirements.

Customer care award for customer satisfaction as provided an efficient, professional and friendly service.

Successfully upsold additional products, enhancing overall customer experience.

Sold bus tickets for travel within Brighton & Hove and train tickets on behalf of Southern Rail for travel within the UK.

Managed queue waiting times effectively by working speedily but accurarely with a friendly manner.

Processed till transactions, cahed out and managed float.

Key holder and designated alarm call out person.

Trained new staff.

Keyholder and supervisor in busy seaside newsagents.

Conducted regular inventory checks, avoiding discrepancies in stock levels.

Maintained cleanliness, stored stock according to temperature requirements and expiry dates.

Stock ordering and checking off deliveries weekly.

Monitored stock levels to avoid shortages or surpluses.

Training new staff.

Handled cash and card transactions, cashing up and organising float.

Head dancer for Haven Holidays in house shows on various holiday centres around the UK.

Childrens entertainer in kids clubs.

Training new staff in activities and dance routines.

Choereography of show material each season.

Performed live on stage for musical productions.

Dancing teacher in ballet, tap, modern and aerobics for my dancing teachers school of dance.

Teaching children and adults of all ages and abilities.

Assisting in examination and competition tasks.