Emma Loundes
Hednesford,Staffordshire
Summary
A detail-oriented professional with expertise in Sage administration and ISO 9001 knowledge, committed to service delivery excellence and time efficiency.
Overview
24
24
years of professional experience
Work history
Purchaser, Despatch, Export
Surespan Covers
Aldridge, Walsall
2020.01 - Current
- Worked closely with other departments to understand their procurement needs.
- Managed purchase orders, ensuring timely delivery.
- Cultivated positive relationships with suppliers for better pricing and terms of service.
- Improved efficiency with meticulous vehicle maintenance records.
- Tracked and updated delivery statuses, ensuring customer satisfaction.
- Prioritised tasks to ensure timely deliveries.
- Managed emergency situations effectively to minimise disruption in services.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer service representative
Echo
Walsall
2013.06 - 2020.01
- Facilitated customer loyalty programmes to enhance customer retention.
- Streamlined processes through efficient record keeping.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Utilised advanced software tools for efficient management of billing operations.
- Provided excellent customer service whilst resolving their queries related to billing.
- Handled delicate situations involving late payments diplomely, preserving positive relationships with customers.
- Responded promptly to emergencies, minimising damage to infrastructure and maintaining service continuity.
- Liaised with other departments for efficient coordination during major repairs.
- Offered technical support, leading to enhanced user experience.
Customer services and sales agent
National Express West Midlands
Birmingham
2002.02 - 2013.05
- Enhanced customer satisfaction by resolving queries efficiently.
- Multitasked between calls and administrative tasks effectively during peak hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs -
Wasley Hill High Scool
Rubery, BirminghamSkills
- Sage administration
- ISO 9001 knowledge
- Service delivery excellence
- Time efficiency
Affiliations
- Horse Riding
- crafts
Timeline
Purchaser, Despatch, Export
Surespan Covers
2020.01 - Current
Customer service representative
Echo
2013.06 - 2020.01
Customer services and sales agent
National Express West Midlands
2002.02 - 2013.05
GCSEs -
Wasley Hill High Scool