EMMA LOUISE STEVENS
MORETON IN MARSH
Summary
A dedicated and caring Healthcare Worker with a wealth of experience and gained knowledge of 18 years, skills include: A caring nature An approachable nature An open mind The desire to work with people of all ages and from all backgrounds Sensitivity Good communication and listening skills A tactful nature The ability to keep sensitive information confidential at all times Flexibility The ability to work as part of a team
Overview
29
29
years of professional experience
1
1
Certification
Work history
Domiciliary Healthcare Worker
Care, Compassion & Conversation
01.2017 - 01.2026
- In 2017 I was employed by Care, Compassion & Conversation. I work in the community caring for client’s physical, emotional, cultural and social needs. On a daily basis I observe and promote the client’s choice, independence, dignity, privacy, fulfilment and other rights. I practice and maintain good professional relationships with clients, their family and friends and other stakeholders. My job responsibilities are to provide personal care and support to client’s with a wide range of needs, illnesses and disabilities, to undertake the tasks detailed in clients care and support plan using a person centred approach and in the least intrusive way, to encourage the independence and motivation of the client and not foster dependant behaviour.
Healthcare Assistant
Order of St. John Care Trust
Chipping Norton
01.2011 - 01.2016
- In 2011 I was employed by Order of St. John Care Trust. I worked in the rehabilitation unit in a small cottage hospital with 14 beds. I gained experience working alongside nurses, doctors and therapists. My role was looking after the physical comfort of patients, for example helping them to wash themselves and emptying bedpans, keeping departments clean and tidy, and changing beds, taking and recording basic observations such as blood pressure and temperature.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Prepared meals for patients, ensured balanced nutrition intake.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Enhanced healing process by changing wound dressings regularly.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in patient care, improved comfort and well-being.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
Domiciliary Healthcare Worker
Oxfordshire County Council
01.2004 - 01.2011
- In 2004 I was employed by Oxfordshire County Council. I attended a 6 week induction training course before working in the community with a “buddy” for 2 weeks where I would be introduced to the clients. Within my role I regularly attended training courses such as: manual handling, food hygiene, infection control and dementia. My role was to help maintain the service user’s independence to stay in their home. Daily tasks would include: washing and dressing, catheter care, toileting, meal preparation, medication and recording.
Travel consultant
Aeroscope Travel
Moreton in Marsh
05.1997 - 07.2003
- Offered personalised travel advice for enhanced holiday experiences.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
Education
NVQ Level 2 - Health & Social Care
Palliative end of life care course - undefined
GCSE - English grade C, Mathematics grade D, Science grade D
NVQ Level 3 - Adult Social Care
T2
Chipping Norton 04.2021
Skills
- Multitasking under pressure
- Respecting cultural differences
- Elderly care proficiency
- Supporting family members
- Adapting to patient needs
- Handling distressed patients
- Personal hygiene maintenance assistance
- End-Of-Life care sensitivity
- Exercise and activity planning
- Blood pressure measurement
- Wound dressing expertise
- Sensory impairment communication
- Communicating with dementia patients
- Dementia care training
- Patient care
- Patient engagement
- Elderly care
- Nutrition management
- Palliative Care
- Medication Administration
- Empathy and compassion
- Meal delivery
- Patient care plans
- Patient transporting
- Mobility assistance
- Toileting and grooming
- Monitoring observations
- Health assessment and monitoring
- Home care
- Patient advocacy
- Excellent bedside manner
- Compassionate care giver
- Clear communication
- Clinical record-keeping
- Personal care assistance
References
References available on request
Certification
Dementia care
Palliative end of life Care
Moving and handling patients safely
DoLs
Timeline
Domiciliary Healthcare Worker
Care, Compassion & Conversation
01.2017 - 01.2026
Healthcare Assistant
Order of St. John Care Trust
01.2011 - 01.2016
Domiciliary Healthcare Worker
Oxfordshire County Council
01.2004 - 01.2011
Travel consultant
Aeroscope Travel
05.1997 - 07.2003
NVQ Level 2 - Health & Social Care
Palliative end of life care course - undefined
GCSE - English grade C, Mathematics grade D, Science grade D
NVQ Level 3 - Adult Social Care
T2