Emma Louise Bates
Birmingham
Summary
Highly organised professional with expertise in customer relationship management systems and database administration. Demonstrates exceptional attention to detail and proficiency in reporting, documentation, and record-keeping. Skilled in maintaining confidentiality and discretion, with a strong ability to manage professional correspondence and prioritise tasks efficiently. Committed to enhancing organisational efficiency through effective time management and telephone etiquette.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Private work administrator/Receptionist
NHS
07.2015 - 09.2025
- My role is to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. My role includes:
- Scan, file and send medical records to professionals such as solicitors and insurance companies
- Take requests from patients for GP letters
- Raise invoices and take receipt of payment
- Liaise with the GP private work lead and ensure they have the adequate information to complete task in hand
- Take patients temperature and ask relevant COVID-19 questions prior to entering the building
- Book in, amend and cancel patient’s appointment over the telephone and through the website, In line with practice procedures ensuring optimum efficiency
- Ensure computerised appointment system and patient records are kept up to date
- Answering in-coming telephone calls ensuring calls are documented and redirected accordingly
- Produce repeat prescriptions and ensure timely distribution of completed prescriptions
- Assist patients with any issues or questions they might have
Online order picker
Tesco
09.2011 - 12.2011
- In this role, I was an additional Christmas seasonal worker, picking what the customer has ordered online. This was a temporary role for the Christmas period
Receptionist
Holiday Inn Express
12.2011 - 07.2005
- I first started at the hotel as a chambermaid then transferred to the bar and then took the opportunity to be promoted to receptionist. In 2014, I passed my duty manager course and also supervised the hotel when left in charge. My roles included:
- Cleaning rooms via vacuuming, dusting, scrubbing and steaming
- Making beds
- Sorting linen
- Pouring drinks
- Cash handling
- Booking guests in on the computer system
- Running reports off the system
- Conversation starter with guests
- I left this job to pursue a different opportunity within the NHS.
Education
Maths, Child care, Health and social care
Langley Senior School
01.2001 - 01.2006
Skills
- Customer relationship management systems
- Discretion and confidentiality
- Attention to Detail
- Reporting and documentation
- Record-keeping
- Confidentiality maintenance
- Database administration
- Professional correspondence
- Organisation and prioritisation
- Telephone etiquette
- Highly organised
- Time efficiency
References
Available on request
Timeline
Private work administrator/Receptionist
NHS
07.2015 - 09.2025
Receptionist
Holiday Inn Express
12.2011 - 07.2005
Online order picker
Tesco
09.2011 - 12.2011
Maths, Child care, Health and social care
Langley Senior School
01.2001 - 01.2006
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