Emma Lewis
Tonypandy,Rhondda Cynon Taf
Summary
Dedicated professional with a strong foundation in customer service and hospitality, excelling in active listening, complaint handling, and resolution. Demonstrates exceptional organisational skills and adaptability, ensuring efficient case-based care and emotional support. Committed to maintaining high standards of health and safety awareness, complemented by digital literacy and food safety expertise. Career goal includes leveraging these skills to enhance customer satisfaction and operational efficiency in dynamic environments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Health care assistant
Cardiff and Vale University Health Board
Cardiff
2025.01 - 2026.01
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Prepared meals for patients, ensured balanced nutrition intake.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Provided basic health education to patients for proper self-care post discharge.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Provided emotional support to patients and their families during difficult times.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Assisted in patient care, improved comfort and well-being.
Learning Support Assistant
Set Recruitment
Cardiff, Cardiff
2024.06 - 2024.11
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Communicated with parents and caregivers to report on student progress and challenges.
Food and beverage assistant
The vale resort
Pont-y-clun, Rhondda Cynon Taf
2021.07 - 2022.02
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
GCSEs, A levels -
Ysgol Gyfun Cwm Rhondda
Rhondda, Rhondda Cynon Taf 2016.09 - 2023.05
Bachelor of Science - Biomedical Sciences (Physiology)
Cardiff University
Cardiff 2023.09 -
Skills
- Active listening
- Case based care
- Complaint handling and resolution
- Health and safety awareness
- Digital literacy
- Bartending
- Food safety
- Customer Service
- Emotional support
- Flexibility
- Organisational skills
- Adaptability
Languages
Welsh
Fluent
Timeline
Health care assistant
Cardiff and Vale University Health Board
2025.01 - 2026.01
Learning Support Assistant
Set Recruitment
2024.06 - 2024.11
Bachelor of Science - Biomedical Sciences (Physiology)
Cardiff University
2023.09 -
Food and beverage assistant
The vale resort
2021.07 - 2022.02
GCSEs, A levels -
Ysgol Gyfun Cwm Rhondda
2016.09 - 2023.05