Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Emma Lewis

Redditch,Worcestershire

Summary

Results-driven marketing professional with expertise in marketing communications, advertising, and B2B marketing. Demonstrates a proven ability to manage brand strategies, foster stakeholder engagement, and execute impactful account and project management initiatives. Skilled in event planning, website administration, and relationship building, with a strong foundation in copywriting and communication. Adept at developing business strategies that drive growth while ensuring seamless collaboration across teams. Committed to leveraging these skills to deliver measurable results and support organisational objectives.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work history

Senior Client Account Manager

The Marketing Pod
Solihull
04.2025 - 08.2025
  • Served as primary contact for client portfolio, fostering strong relationships and satisfaction.
  • Oversaw execution of multi-channel marketing campaigns, ensuring compliance with deadlines and budgets.
  • Proposed innovative marketing ideas and process improvements to enhance account performance.
  • Supported team by demonstrating respect and willingness to help.
  • Ensured project success with clear communication and leadership skills.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Client Account Manager

The Marketing Pod
Solihull
07.2022 - 03.2025
  • Built strong relationships with key clients by consistent communication and problem-solving.
  • Ensured smooth delivery of client marketing activities by briefing designers, developers, and copywriters.
  • Managed budgets while maintaining strong internal and external relationships.
  • Facilitated cross-functional communication and resource planning for project servicing.
  • Provided clients with best practice advice by monitoring industry trends and creative processes.
  • Collaborated with Client Services Director to generate proactive ideas aligned with growth targets.
  • Led weekly client calls and account huddles, ensuring timely reporting and updates.
  • Conducted face-to-face meetings with key clients to present results and strategic improvements.
  • Supported new account identification and acquisition as necessary.
  • Attended industry events to network and increase visibility of brand.


Customer Service Manager and E-commerce Manager

Purity Brewing Company
Alcester, Warwickshire
09.2021 - 07.2022
  • Led a team of four in Telephone Account Management, Telesales, and Customer Service roles.
  • Managed customer portfolio and order capture through inbound, outbound, and e-orders.
  • Supported retail operations at Brewery by overseeing stock management and dispatching click & collect orders.
  • Coordinated team resources to effectively cover peak customer activity periods.
  • Coached and developed team members through active engagement strategies.
  • Managed Brewery Tour events while ensuring effective internal and external communications.
  • Provided marketing support for Purity Events, including email campaigns and festival promotions.
  • Oversaw website management, content creation for social media, and proactive engagement strategies.
  • Delivered exceptional service by addressing customer queries promptly.

Pastoral Manager Years 10&11 and Assistant Designated Safeguarding Lead

Henley-in-Arden School
Henley in Arden, Warwickshire
11.2019 - 08.2021
  • Developed trusting relationships with pupils, parents, carers, social workers, and education services.
  • Organised events including Curriculum Information Evening, Revision Seminar, Year 11 Conference, Careers Evening, and Parents Evening.
  • Coordinated student work experience placements and provided careers support.
  • Established connections with post-16 establishments for managed moves and student references.
  • Arranged references and term reports for Post-16 providers.
  • Proofread Yearbook and all Year 11 post-16 references.
  • Maintained records related to the school's Rewards and Sanctions policy, including detention lists and student discipline records.
  • Managed Child Protection filing systems to ensure accurate safeguarding record keeping.
  • Fostered positive relationships, leading to a favourable school environment.
  • Coached students on time management skills leading to better organisation and productivity.
  • Provided emotional and academic support to students for better performance in their studies.

Comms Key Account Manager

DRPG
Hartlebury, Worcestershire
03.2018 - 10.2019
  • Strengthened key client relationships by developing tailored account strategies.
  • Managed communications and marketing strategy, overseeing brand campaigns and events for all clients.
  • Developed and maintained strong partnerships with multiple stakeholders, both internally and externally.
  • Delivered high-quality communication to clients, producing relevant supporting materials.
  • Created campaign assets, including design and copywriting for EDMs and collateral.
  • Wrote press releases and coordinated media engagement alongside events management.
  • Devised content plans and effectively coordinated teams for successful project delivery.
  • Oversaw workflow quality, planning production aspects and resources meticulously.
  • Produced detailed project plans, maintaining accurate records of activities and deadlines.
  • Translated customer feedback into actionable insights that drove product development initiatives.
  • Identified opportunities for cross-selling, created additional revenue streams.

Freelance Project Manager

Spark 44/JLR
Birmingham
01.2018 - 03.2018
  • Coordinated pre-launch and post-launch communications between India and UK for multiple projects.
  • Ensured meticulous management of brand assets to align with established brand guidelines.
  • Led cross-functional teams to achieve project goals on time.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Strengthened stakeholder relationships through regular updates and clear communication.

Senior Account Manager

HCA/Hummingbird Agencies
Kirtlington, Oxfordshire
08.2014 - 12.2017
  • Planned and executed campaigns, ensuring alignment with strategy, content, and delivery.
  • Developed comprehensive marketing strategies based on market insights.
  • Managed diverse teams to address specific client account needs.
  • Produced email and blog content while setting up tracking mechanisms.
  • Handled all inbound emails, responding appropriately and forwarding as necessary.
  • Leveraged social media platforms for effective prospect communication.
  • Delivered creative solutions to optimise account campaigns and drive lead generation.
  • Generated prospects through sales calls, meetings, and presentations.

Sales, Marketing and Business Development Manager

ADS Advertising and Design
Oxford, Oxfordshire
04.2012 - 08.2014
  • Generated new business accounts and developed sales and marketing strategies.
  • Established strong relationships with brand managers to ensure adherence to positioning.
  • Achieved company sales targets while delivering exceptional client results.
  • Collaborated with teams of creative thinkers, designers, and agencies for campaign delivery.
  • Attended relevant business events in Oxfordshire, Buckinghamshire, and Berkshire to connect with potential clients.
  • Managed client accounts through effective negotiation and booking of media across all platforms.
  • Executed development of in-store presence, support, promotions, and communications with product clients.
  • Produced comprehensive media plans on a weekly, monthly, quarterly, and annual basis.

Senior Sales Executive

Newsquest Media Group
Oxford, Oxfordshire
03.2007 - 04.2012
  • Developed insights into consumer buying psychology and behaviour.
  • Created and sold marketing solutions across diverse media channels.
  • Consistently exceeded monthly revenue, call, and meeting targets.
  • Drove new business initiatives to enhance revenue streams.
  • Managed client relationships by delivering exceptional customer service.
  • Educated print advertisers on benefits of integrating online and traditional media.
  • Collaborated with sales teams to identify training needs for ongoing development.
  • Planned layouts and creative elements of monthly magazines with editorial team.
  • Managed client accounts to ensure customer satisfaction.

Education

High School - English Literature, Psychology, General Studies

Bridley Moor High School Sixth Form
Redditch, Worcestershire
09.1997 - 07.1999

High School - English Literature, English Language, Home Economics, Expressive Arts, English Oral, Mathematics, Science double award, French, German, Economics, Short Course Physical Education

Bridley Moor High School Sixth Form
Redditch, Worcestershire
09.1994 - 07.1997

Skills

  • Marketing communications and advertising
  • B2B marketing
  • Brand management
  • Stakeholder engagement
  • Account and project management
  • Event planning and execution
  • Website administration
  • Relationship building
  • Copywriting
  • Communication skills
  • Business development strategy

Accomplishments

  • Awarded Salesperson of the month for three consecutive months from Jan 2010
  • Awarded Salesperson of the Year 2010
  • Awarded Salesperson for Quarter Two 2010
  • Awarded Digital Salesperson for Quarter Three 2010
  • Safeguarding trained
  • MHFA Trained 2020 and refreshed Jan 2024
  • Parent Governor – St George's CE First School and Nursery (Endeavour Schools Trust)
  • DBS checked 2019 and refreshed 2023
  • Designated Safeguarding Lead trained 2020
  • Emergency First Aid trained 2020 and refreshed 2025
  • I was nominated by colleagues to receive the “Possibler of the Year” award at the 2018 annual DRP awards which is the highest accolade and prize-winning award
  • Slimming World Woman of the Year 2017
  • Numerous salesperson awards
  • NEBS Team Leadership and Management
  • Rounders England Coach

Affiliations

  • Family time
  • Socialising with friends
  • Theatre
  • I am part of a women's Netball league and play once a week
  • Music and attending gigs

References

References available upon request.

Timeline

Senior Client Account Manager

The Marketing Pod
04.2025 - 08.2025

Client Account Manager

The Marketing Pod
07.2022 - 03.2025

Customer Service Manager and E-commerce Manager

Purity Brewing Company
09.2021 - 07.2022

Pastoral Manager Years 10&11 and Assistant Designated Safeguarding Lead

Henley-in-Arden School
11.2019 - 08.2021

Comms Key Account Manager

DRPG
03.2018 - 10.2019

Freelance Project Manager

Spark 44/JLR
01.2018 - 03.2018

Senior Account Manager

HCA/Hummingbird Agencies
08.2014 - 12.2017

Sales, Marketing and Business Development Manager

ADS Advertising and Design
04.2012 - 08.2014

Senior Sales Executive

Newsquest Media Group
03.2007 - 04.2012

High School - English Literature, Psychology, General Studies

Bridley Moor High School Sixth Form
09.1997 - 07.1999

High School - English Literature, English Language, Home Economics, Expressive Arts, English Oral, Mathematics, Science double award, French, German, Economics, Short Course Physical Education

Bridley Moor High School Sixth Form
09.1994 - 07.1997

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Emma Lewis