Emma Langhorne
Kendal,Cumbria
Summary
Highly skilled professional with a strong background in outstanding customer service and exceptional communication. Demonstrates excellent time management skills, superb attention to detail, and strategic planning abilities. Proficient in database administration, customer and client relations, as well as scheduling and calendar management. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
31
31
years of professional experience
2024
2024
years of post-secondary education
Work history
Receptionist
Langdale Chase
Kendal, Cumbria
2024.06 - Current
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Provided local attraction and event information for enhanced hotel stays.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Embodied company values through friendly and reliable customer service.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Receptionist
Linthwaite House Hotel
Bowness-on-Windermere, Cumbria
2023.04 - Current
- Greet incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed bookings using Rezlynz software to schedule, cancel and re-arrange reservations.
- Check in and check out guests efficiently and accurately.
- Answer phone calls and make reservations.
- Assist with admin regarding data entry, printing, replying to emails, stock taking.
- Taking payments, arranging deposits and vouchers.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Answered and helped resolve enquiries from clients, including dealing with any complaints in a calm professional manner.
Cleaner
Managing Properties
Windermere, Cumbria
2015.01 - Current
- Cleaned and part managed 9 properties on Airbnb with various owners.
- High standard of cleaning
- Ensuring maintenance issues are responded too quickly
- Taking care of stock levels
- High level of organisation and versatility
- Prioritising tasks
- Delegating work
- Organising dates/scheduling calendars
- Working to deadlines
- Creating and sending invoices
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Wedding Photographer
Schtuff Photography
Kendal, Cumbria
2016.01 - 2020.12
- Attending & advertising ourselves at wedding fairs to find clients
- Promoting work through social media and creating a clientele base
- Speaking with clients face to face and over the phone
- Delivering a high level of customer service
- Recorded and maintained office expenses to track spending.
- Building databases
- Organising and maintaining records
- Trying to upsell
- Photographing the Wedding day and often a pre-wedding shoot
- Collected and distributed incoming mail
- Scheduled meetings and client appointments.
- Recorded amounts due for items purchased or services rendered.
- Made travel arrangements and booked accommodation.
- Calendar management.
Carer
Family Member
Kendal
2013.02 - 2020.12
- Safely transported and accompanied family member to appointments and activities.
- Assisted family member with daily household cleaning, laundry and food preparation.
- Created positive relationship with my gran through practical support and companionship, improving overall quality of life.
- Prioritised person-centred care to maximise independence for family member and limited mobility.
Shop Assistant
Waterslack Garden Centre
Silverdale, Lancashire
2002.03 - 2007.01
- Ordering and purchasing stock from wholesalers for the shop
- Databasing all stock and monitoring stock levels
- Answering customer enquires and giving advice about products
- Inputting data into computers
- Filling
- Operated cash registers with accuracy and processed cash and card transactions.
Customer Service Advisor
BT
Manchester
1997.01 - 2000.01
- Answering calls
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Registered and updated accurate customer information on database.
- Transferred customer calls to respective department or personnel to address specific issues.
- Recorded customer communications to maintain proper documentation.
- Established positive relationships with clients by going extra mile to build rapport.
- Excellent telephone manner
- Enthusiasm and ability to deal with unhappy customers
- Providing first class customer service experience
Customer Service Advisor
North West Water
Warrington
1996.01 - 1997.01
- Answering calls
- Handling enquires/difficulties
- Working as part of a team
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Transferred customer calls to respective department or personnel to address specific issues..
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
Customer Service Advisor
British Gas
Warrington
1994.01 - 1996.01
- Answering calls/enquiries
- Dealing with complaints
- Solving issues
- Having an excellent telephone manner
- Keyboard/Typing
- Headset wearing
- Excellent written and spoken English skills
Education
GCSE -
Bridgewater High School
NVQ Level 2 - Business Administration
Learning Curve Institute
Skills
- Outstanding customer service
- Excellent time management skills
- Database administration
- Customer and client relations
- Scheduling and calendar management
- Superb attention to detail
- Strategic planning
- Exceptional communication
Timeline
Receptionist
Langdale Chase
2024.06 - Current
Receptionist
Linthwaite House Hotel
2023.04 - Current
Wedding Photographer
Schtuff Photography
2016.01 - 2020.12
Cleaner
Managing Properties
2015.01 - Current
Carer
Family Member
2013.02 - 2020.12
Shop Assistant
Waterslack Garden Centre
2002.03 - 2007.01
Customer Service Advisor
BT
1997.01 - 2000.01
Customer Service Advisor
North West Water
1996.01 - 1997.01
Customer Service Advisor
British Gas
1994.01 - 1996.01
GCSE -
Bridgewater High School
NVQ Level 2 - Business Administration
Learning Curve Institute