Emma Johnson
Ellesmere Port
Summary
Kind-hearted Senior Support Worker with 5 years experience of leading compassionate teams of support workers. Demonstrates expertise in managing complex health conditions including epilepsy, brain injuries, autism, stoma care, challenging behaviour, diabetes, PEG feeding, and mental health conditions
Experienced in managing teams with compassion and patience, building strong relationships with both clients and colleagues, resulting in cohesive and effective support team.
Possesses a strong understanding of CQC guidelines and safeguarding policies while prioritising dignity and independence. Proven track record in efficient time management and leadership, successfully overseeing a team of 40+ staff with responsibilities such as rota management and conducting supervisions and team meetings. Committed to advancing career within the healthcare sector by building on pre-existing skills to enhance supported individuals quality of life, and staff wellbeing.
Overview
6
6
years of professional experience
Work history
Senior Support Worker/ Interim DM
Embrace Care
10.2024 - Current
- Provided compassionate care to individuals with complex needs and challenging behaviour.
- Conducted interviews, inductions, and coaching for new staff members.
- Performed staff supervisions, probation meetings, and appraisals to enhance team performance.
- General management of the rota, created a rolling pattern for the staff team.
- Updated care plans and risk assessments according to CQC guidelines, involving service users to manage risks by actively contributing to their personalised safety plans.
- Collaborated with multidisciplinary teams e.g. PBS, CMHT, social workers to coordinate effective support strategies.
- Build a strong rapport with service users family, and promoted honest communication to build trust
- Handled crisis situations professionally while adhering to established protocols.
- Implemented safeguarding procedures diligently to maintain a secure environment.
Complex Care Support Worker
Complexus
04.2024 - 11.2025
- Supporting non verbal individual with acquired brain injury 2:1 in family home
- Trained on PEG feeding/ care, stoma care, manual handling
- Assisting with all aspects of personal care
- Assisting in driving mobility car to take individual to activities in community
Senior Support Worker
We Support Ellesmere Port
Ellesmere Port
01.2023 - 04.2024
- supporting individuals with learning disabilities to engage in everyday activities
- administering medication
- conducting staff supervisions
- promoting independent living skills to improve quality of life and feelings of self worth
Senior Support Worker
1st Enable Ellesmere Port
Ellesmere Port
11.2020 - 01.2023
- Working with management, parents and core staff teams to establish clear goals and support plans for people we support
- Provided social, physical and emotional support
- Helped people we support improve and develop existing skills, such as cooking, cleaning and personal care
- Managed and created rota pattern for 40 staff, for 13 bed supported living setting
- Updated or created care plans and risk assessments
- Led team meetings, supervisions, interviews, appraisals, disciplinary investigations, probation meetings
Support Worker
R. Shanahan (private) Bromborough
Bromborough
09.2019 - 03.2021
- Supporting single client with autism in family home, building a strong, trusting relationship between myself and their family.
- Assisted client with daily living activities to promote independence and enhance quality of life.
- Provided emotional support through active listening and empathy to improve clients' wellbeing.
- Taught client new life skills e,g, cooking, managing bills, and supported them to take part in wheelchair races by running alongside them
Education
Ellesmere Port Catholic High School
Bachelor of Science - Psychology
University of Chester
NVQ Level 3 -
Health and Social Care
10.2025 -
Skills
- Care certificate Level 1
- Mapa/ CPI/ Team Teach Intervention trained
- First aid trained
- Experience of working with epilepsy, brain injuries, autism, stoma care, challenging behaviour, PEG feeding, personal care
- Excellent understanding of CQC guidelines, safeguarding policies, importance of confidentiality, promoting dignity and independence
- Efficient time management, successfully managed team of 40 staff requiring rota management, supervisions, team meetings, etc
Personal Information
Driving Licence: Full driving license
References
References available on request
Affiliations
- Active lifestyle outside of the workplace: running marathons, half marathons, walking dogs
Accomplishments
Nominated by colleagues, finalist in Great British Care Awards 2025 (North West Region) for leadership category.
References
References available upon request.
Timeline
NVQ Level 3 -
Health and Social Care
10.2025 -
Senior Support Worker/ Interim DM
Embrace Care
10.2024 - Current
Complex Care Support Worker
Complexus
04.2024 - 11.2025
Senior Support Worker
We Support Ellesmere Port
01.2023 - 04.2024
Senior Support Worker
1st Enable Ellesmere Port
11.2020 - 01.2023
Support Worker
R. Shanahan (private) Bromborough
09.2019 - 03.2021
Ellesmere Port Catholic High School
Bachelor of Science - Psychology
University of Chester