Emma James

Co-ordinate the Undergraduate Medical Admissions team workloads and monthly activities to ensure delivery against organisational, admissions and UCAS deadlines. Act as a first-line source of operational advice to senior academic staff, professional services colleagues, NHS colleagues, applicants, students, UCAS and external organisations. Manage and maintain admissions databases and SIMS, overseeing accurate information updates. Analyse and interpret admissions and recruitment data to produce management information and reports. Lead admissions interview processes, monitor staff development and supported team performance. Contributed to policy and process implementation, recruitment activities and special projects while ensuring confidentiality, accuracy and regulatory compliance.

Led professional services teams responsible for student recruitment, admissions, student engagement and events. Managed planning, delegation, workload, performance, development and service-level delivery. Developed networks across the organisation and worked with senior colleagues and external stakeholders to deliver recruitment objectives. Developed and delivered marketing, communications and recruitment activity, using digital and printed content, websites and other channels. Gathered and analysed data to identify trends and patterns and produced reports to inform strategic decisions. Recommended improvements to established processes and procedures, adapted services to changing requirements and trained colleagues. Managed confidentiality, equality and diversity and organisational policy requirements.

Supported the day-to-day operation of the Admissions Office, including workload planning, staff support and development. Used initiative and judgement to contribute to the development and implementation of admissions policy and systems. Maintained admissions database information and prepared reports and management information through data compilation and analysis. Co-ordinated student interview arrangements and supported presentations and recruitment activity. Provided guidance on admissions administration and responded accurately to enquiries from students, academic schools and administrative divisions. Processed UCAS applications and contributed to scoring and assessment processes in accordance with established procedures.

Maintained records for salaried, hourly, fixed-term and non-structured employees and managed maternity, paternity and pension records. Supervised and mentored Salaries Clerks and contributed to their training and development, including user-manual development. Checked payroll input documentation and data outputs to ensure accurate and timely payments. Undertook manual pay calculations, journals, reporting and payroll queries. Supported testing associated with implementation of a joint Payroll and HR system, contributing to system development and process improvement. Worked with confidential employee and payroll information while maintaining accuracy and meeting monthly operational deadlines.

Managed monthly salary increments and produced month-end reports for multiple organisational areas. Checked calculations and payment information for accuracy and ensured employee records and payroll actions were completed correctly. Oversaw key payroll processes including timesheets, third-party information requests, employee records, statutory documentation, overseas payments, system imports and payroll helpdesk activity. Monitored outstanding actions and ensured processes were completed within required timescales. Worked with sensitive personal and financial information, applying a high level of confidentiality, accuracy and attention to detail.