Emma Humphrey
Southampton,Hampshire
Summary
My work experience has exposed me to Multiple skills such as Sales, Underwriting, customer service and debt collection. I have worked in the Sales and Finance Industry for 4 years. My job experience has exposed me to the beginning of the sales and finance journey to very end of debt collection and end of contracts. I am a bubbly and energetic person, and this translates in my telephone manner and customer relations. I can work well in a team and independently with both experience in individual KPIs and Group KPIS. My role in underwriting everyday loans has also given me a great eye for detail and credit control experience.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Area Account Manager
Everyday Loans
Southampton
04.2021 - Current
- Established and maintained positive, profitable client relationships through superb communication
- Knowing industry and competitor trends to enhance sales strategy
- Underwriting with a high level of attention to detail
- Also underwriting around multiple policies and constant new changes in policies in line with FCA guidelines and the Economy
- Fostered Positive relationships with customers to enhance loyalty and retention
- Understanding credit profile and Risk Assessment and Credit control and looking at Risks
- Generating New leads and existing customers to maximize business for branches, I work for Multiple branches Everyday which requires me to be able to Multitask
- Strong communication is needed with branch managers and myself, whatever branch I support with their new business, to help navigate their accounts.
- Optimised sales volume by managing accounts and building rapport.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
Retention and Debt Collection consultant
Neilson Financial Services
07.2020 - 04.2021
- Maintained records on diary notes on debt status codes to support Customer account accuracy
- Active Listening to customer of why their payments bounced applying empathy and identifying is it a short-term finance issue or long term and coming up with solutions in line with customers circumstances
- Retention and Renewals of policy's and this involved reading knowing Scripts
Account Manager
11.2018 - 07.2020
- Trust Two - Everyday loans Guarantor Loan company, Delivered high level of service to clients to maintain and extend relationships for future business opportunities
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objections
- Investigated low performing accounts and adapted strategy to support sales and retentiond year into this role I got promoted to End of Contracts manager where her I would oversee customer looking to end their contract early and see if we can refinance them and keep them on our book
- TELEPHONE MANNER
- ATTENTION TO DETAIL
- ENTHUSIASM ACHIEVEMENTS
- EMPLOYEE OF THE MONTH THREE TIMES
- PROMOTIONS IN BOTH TRUST TWO AND EVERYDAY LOANS
- Personal Sailing competent crew COMMUNICATION
Education
NVQ Level 3 - Travel and Tourism
Reading College
Reading 04.2015 - 04.2016
Skills
- Self-motivated
- Customer relationships
- Customer service
- Relationship-building and management
- Data analytics
- Converting leads
Timeline
Area Account Manager
Everyday Loans
04.2021 - Current
Retention and Debt Collection consultant
Neilson Financial Services
07.2020 - 04.2021
Account Manager
11.2018 - 07.2020
NVQ Level 3 - Travel and Tourism
Reading College
04.2015 - 04.2016
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