Emma Holmes

• Reviewed and updated quality assurance policies and procedures, aligning them with evolving regulations and best practices.
• Prepared detailed quality reports for senior management, highlighting performance metrics, trends, and areas for improvement.
• Organised regular review meetings to discuss quality performance metrics and set improvement goals.
• Established key performance indicators for quality assurance processes, enabling focused improvements and benchmarking success.
• Applied Quality Assurance (QA) methodologies to measure quality.
• Prepared detailed reports on audit findings and presented recommendations to senior management.
• Board member to Fire, Health and safety comittee.
• Board member to the Safety Improvement Group.
• Board member to the Organisational Risk Group
• Board member to the Medicines Management group.
• Maintained up-to-date knowledge of regulatory changes impacting quality assurance practices.
• Responsible for service risk assessments
• Maintain risk registers, monitor and mitigate where posisble.
• Conducted cost-benefit analyses on quality initiatives, guiding strategic investments in quality improvements for optimal returns.
• Implemented risk management strategies, proactively identifying potential quality issues and mitigating risks in product development.
• Monitored compliance with regulatory requirements to mitigate risks and uphold company reputation.
• Conducted thorough quality audits on administrative processes to identify improvement opportunities.
• Reduced workplace incidents by implementing occupational health and safety requirements.
• Monitored compliance with relevant safety laws and established quality standards, identifying and correcting deviations.
• Conducted reviews, 1:1 supervision and performance appraisals with staff.
• Implemented improved policies and plans to enhance operational processes.
• Managed staff hiring, training and performance goals.

Transitioned dental services from Medway Community Healthcare to primary care for disabled services post-loss of primary care contracts.

• Oversee staff management and address HR issues and concerns with direct involvement.
• Achieved service time and quality targets.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Supervised QOF implementation across four general practices, ensuring clinical outcomes for patients met defined benchmarks.
• Conducted comprehensive incident investigations, presenting findings to the executive board to facilitate informed decision-making.
• Implemented service changes to enhance practice following incidents and complaints.
• Conducted comprehensive health and safety risk assessments to identify potential hazards and implement effective control measures.
• Maintained comprehensive service risk register to ensure identification and mitigation of potential service issues.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Trained and mentored employees to maximise team performance.
• Prepared range of written communications, documents and reports.
• Developed team communications and information for meetings.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Managed practices through CQC inspections to ensure compliance and quality standards.
• Facilitated demobilisation of service to ensure efficient transition processes.

Assisted in merging community dental and dentaline services to support management structure alignment.
Contributed to role expansion during the integration process.
Supported teams in adapting to new organisational frameworks.

• Oversaw operational issues for community dental and Dentaline, ensuring service efficiency across 12 dental sites within Kent and Medway.
• Directed dental nurses while overseeing administrative staff across both services.
• Oversaw nursing operations to ensure high-quality patient care and staff performance.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Oversaw quality control processes, maintaining high standards for all products and services.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Managed budgets and financial planning, achieving cost savings without compromising on quality.
• Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Collaborated with sales and marketing teams to align operational capabilities with customer demands.
• Analysed performance data to identify trends, making strategic decisions to boost operational success.
• Developed and enforced health and safety protocols, ensuring a safe workplace environment.
• Prepared statements detailing operational detail and key performance indicators.
• Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
• Conducted risk assessments, mitigating potential issues before they impacted business operations.
• Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
• Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
• Monitored staff performance and developed improvement plans.
• Oversaw administrative staff supporting operational activities to enhance team efficiency and productivity.

Administered emergency dental care in out-of-hours clinic, ensuring patient comfort and addressing urgent dental issues.

• Assisted dentists in executing various emergency dental procedures, including re-implantation of avulsed teeth, emergency pulpotomies, and emergency extractions.
• Sterilised and prepared instruments and equipment in accordance with strict hygiene protocols, maintaining a safe workspace.
• Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
• Gathered records and data, including patient health histories for review by dentist.
• Prepared tools and materials, including instruments, dressings and syringes, maintaining strict health and safety standards.
• Maintained a clean and organised dental operatory, upholding high standards of practice and patient comfort.
• Carefully stored dental materials to prevent cross-infection.
• Prioritised patient care and confidentiality throughout treatments for customer satisfaction and retention.
• Took dental images and X-rays to identify areas of concern and presented to dentists for review.
• Performed routine dental x-rays and processed results, aiding in accurate diagnosis and treatment planning.
• Reported on accidents and incidents to support further investigation.
• Contributed to team meetings and training sessions, sharing insights and strategies for improved patient care.
• Ordered and replenished dental sundries to keep stock up-to-date.

• Oversaw management of a team of approximately 30 zero-hour dental nurses.
• Oversaw staff rota management to ensure adequate coverage at all times.
• Facilitated efficient pay return processes for all staff members.
• Ensured adherence to General Dental Council standards.
• Implemented healthcare technical memorandum 01-05 across four emergency dental sites to enhance operational standards.
• Facilitated support in capability and disciplinary procedures, ensuring compliance with organisational standards.
• Conducted comprehensive infection prevention and control audits across four sites to enhance health and safety standards.
• Ensured compliance of dental nurses within established guidelines.
• Assisted in conducting training sessions for team members.
  Supported team meetings with scheduling and note-taking.
  Encouraged team participation during discussions.
• Enhanced personal dental nursing skills and competencies while adhering to General Dental Council requirements.

• Oversaw dental nursing practices while ensuring compliance with clinical standards and protocols.
• Facilitated vocational training for dentists, enhancing their clinical skills and knowledge.
• Supervised radiographs, enhancing efficacy testing for wet x-ray film use within practice.
• Ensured compliance with CQC standards by upholding rigorous documentation practices for equipment testing.
• Administered everyday dental nursing duties to ensure optimal patient care and comfort.
• Coordinated preparation and insertion of dental implants alongside guest implantologists.
• Collaborated with out-of-hours dental service Dentaline while maintaining responsibilities at Franklin Road Dental Practice.

• Assisted in performing dental procedures under sedation and general anaesthesia for patients with special needs and severe dental anxiety.
• Assisted oral surgeons during minor surgical procedures, ensuring seamless execution of apicoectomies and surgical extractions.
• Facilitated various dental procedures including fillings, extractions and root canals to enhance overall patient care.
• Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
• Sterilised and prepared instruments and equipment in accordance with strict hygiene protocols, maintaining a safe workspace.
• Disposed of hazardous and clinical waste in correct containers to minimise potential risk.
• Sterilised and disinfected instruments and working surfaces, following infection control procedures.
• Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
• Managed time efficiently to adhere to appointment schedules.
• Implemented infection control measures, significantly reducing the risk of cross-contamination within the clinic.
• Created calm and comforting environments for patients undergoing extractions, offering support where needed.
• Gathered records and data, including patient health histories for review by dentist.
• Assisted dentists in permanent and temporary restorative procedures.
• Updated dental charting to facilitate consistent and accurate patient care.
• Prepared tools and materials, including instruments, dressings and syringes, maintaining strict health and safety standards.
• Managed communication with dental laboratories, ensuring timely delivery of dental prosthetics and appliances.
• Provided chairside assistance efficiently, passing instruments and materials, optimising procedural flow.
• Carefully stored dental materials to prevent cross-infection.
• Prioritised patient care and confidentiality throughout treatments for customer satisfaction and retention.
• Escorted patients to examination rooms.
• Took dental images and X-rays to identify areas of concern and presented to dentists for review.
• Performed routine dental x-rays and processed results, aiding in accurate diagnosis and treatment planning.
• Operated digital x-ray and filing systems, for further investigation and storage for easy reference.
• Contributed to team meetings and training sessions, sharing insights and strategies for improved patient care.
• Administered first aid and emergency support during dental emergencies, demonstrating quick thinking and competency.
• Ordered and replenished dental sundries to keep stock up-to-date.
• Designed individualised patient treatment plans to improve dental health.

• Facilitated daily assessments for orthodontists to enhance patient care and treatment outcomes.
• Facilitated thorough support during patient evaluations.
• Enhanced collaboration with dental teams to elevate standards of patient care.
• Completed advanced radiology training to ensure safe and effective dental imaging practices.
• Executed daily reception and administration duties to ensure seamless service delivery within the practice.
• Performed reception duties, including updating patient records and booking appointments, maintaining respect and confidentiality.
• Sterilised and prepared instruments and equipment in accordance with strict hygiene protocols, maintaining a safe workspace.
• Disposed of hazardous and clinical waste in correct containers to minimise potential risk.
• Sterilised and disinfected instruments and working surfaces, following infection control procedures.
• Provided chairside assistance to dentist, identifying and handling correct tools for different procedures.
• Managed time efficiently to adhere to appointment schedules.
• Implemented infection control measures, significantly reducing the risk of cross-contamination within the clinic.
• Created calm and comforting environments for patients undergoing extractions, offering support where needed.
• Gathered records and data, including patient health histories for review by dentist.
• Updated dental charting to facilitate consistent and accurate patient care.
• Managed communication with dental laboratories, ensuring timely delivery of dental prosthetics and appliances.
• Carefully stored dental materials to prevent cross-infection.
• Prioritised patient care and confidentiality throughout treatments for customer satisfaction and retention.
• Took dental images and X-rays to identify areas of concern and presented to dentists for review.