Summary
Work history
Education
Skills
Timeline
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Emma Holbrook

Beauty Spa Therapist
Morecambe,Lancashire
Emma Holbrook

Summary

Experienced Spa Therapist, using developed skills in various treatment techniques for professional, personalized client care. Builds excellent customer rapport through compassionate, attentive communication.

Motivated to develop skills - brings recent certification in massage therapy. Possesses excellent command of diverse massage techniques and services. Supports guest comfort and relaxation with intentional communication and firm adherence to established processes.

Work history

Macdonald's Old England
Windermere , Cumbria

Spa Therapist
08.2022 - Current

Job overview

  • Delivered massages using varied techniques, targeted to exact customer preferences.
  • Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
  • Created a safe, clean environment by sanitizing work areas, changing treatment room sheets, and sterilizing instruments before each use.
  • Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
  • Created memorable client experiences by delivering a warm welcome, exceptional treatment process, and outstanding post-treatment care.
  • Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
  • Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
  • Maintained clean, tidy, and sanitized workstations for a minimized staff and customer risk.
  • Customized massage techniques for each patient's needs and goals.
  • Consulted with clients to understand and meet individual beauty needs.
  • Supported individuals and couples with a variety of massage services.
  • Registered and updated client information on database to maintain accuracy.
  • Prioritized client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Carried out thorough client consultations to meet exact aesthetic requirements.
  • Provided a warm welcome to clients on arrival, offering refreshments for optimum customer comfort.
  • Professionally and efficiently performed a diverse range of treatments including Massage, Facials, Manicures, Pedicures, and hot stone massages.

Imperial hotel
Blackpool , Lancashire

Beauty Therapist
06.2015 - 09.2018

Job overview

  • Consulted with clients to understand and meet individual beauty needs.
  • Attended training to deliver a range of professional treatments offered by the spa.
  • Input bookings into the computer system at reception.
  • Prioritized client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Booked and managed customer appointments using the I.T system.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types, and current offers.
  • Maintained clean, tidy, and sanitized workstations to minimize staff and customer risk.
  • Advised customers on optimal products and services to support long-term beauty goals.
  • Upsold aftercare products to improve salon profits.
  • Delivered massages using varied techniques, targeted to exact customer preferences.
  • Answered clients' queries and requests by phone and email.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Kept client records regularly updated with detailed information on previous treatments.
  • Sterilized and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Greeted clients into the salon, offering refreshments and magazines.
  • Analyzed beauty needs by assessing skin tone, texture, and problems.
  • Performing various types of facials on clients
  • Shaped fingers and toenails based on the latest styles or client requests, and carried out a manicure on the client or pedicure.

Education

St Anne's Beauty College Blackpool
Lancashire

Level 3 Beauty Therapy from Beauty
09.2015 - 06.2017

Skills

  • Attention to Detail
  • Stock management
  • Client communication
  • Positive work ethic
  • Hot stone massage
  • Facial treatments
  • Product promotion
  • Aromatherapy
  • Deep Tissue Massage
  • Relaxation massage
  • Hygiene regulation adept
  • Manicures and pedicures
  • Customer care
  • Eyebrow shape, and eyebrow and eyelash tinting

Timeline

Spa Therapist

Macdonald's Old England
08.2022 - Current

St Anne's Beauty College Blackpool

Level 3 Beauty Therapy from Beauty
09.2015 - 06.2017

Beauty Therapist

Imperial hotel
06.2015 - 09.2018
Emma HolbrookBeauty Spa Therapist