EMMA HODGSON
Truro,Cornwall
Summary
I am highly motivated and hard working with exceptional communication skills, happy to work as part of a team or on my own. I have strong organisational skills combined with a knack for problem-solving and maintaining confidentiality. I'm a quick thinker, able to use my own initiative when the situation requires it and always willing to learn new skills. I thrive in a busy working environment, always known to have a calm exterior and smiling face while juggling multiple tasks.
Overview
29
29
years of professional experience
Work history
Charity Administrator
The Eden Project
St Austell
02.2022 - 08.2025
- I am responsible for ensuring all administrative tasks are efficiently executed within my department.
- Maintaining accurate records, handling correspondence, and providing exceptional customer care to our Members.
- Utilising Excel extensively to manage Membership databases and keep track of costings for Eden Session concerts.
- Ensuring compliance with charity regulations and maintain effective communication channels within the organisation and with external partners.
- Maintaining high levels of data accuracy for smooth business operations by conducting regular database audits.
Part-time Crew Supervisor/ Event Organiser
Showmasters Events
06.2015 - Current
- Managing on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Helping to coordinate crew scheduling through effective use of Excel and Deputy software.
- Maintaining high levels of discretion and confidentiality in all aspects of work.
- This role is part-time weekend work several times annually.
Customer Service Advisor
GWR
Truro & St Austell
01.2014 - 02.2022
- As a Customer Service Advisor in the ticket office I provided an exceptional customer service with a friendly and professional manner.
- Helping customers to plan their journeys by finding out their needs and priorities and working out the best options for them plus providing support for travellers that require a little extra help.
- The role required the ability to work under pressure in a fast paced environment, good observational skills and quick thinking when difficult situations arise, empathy and understanding when helping customers plus excellent communication skills.
Financial Controller & Relief Post Office Manager
Butlers Emporium
Hastings
01.1997 - 01.2008
- Company Overview: In our Family Business
- I was responsible for all bookkeeping, invoicing, payroll & VAT accounting.
- Also running all aspects of the Post Office on the managers days off and annual leave.
- In our Family Business
Education
O-Levels - Maths, English
Hillcrest School
Skills
- Excellent communication skills
- Self motivated
- Attention to detail
- Extremely organised
- Team player
- Great IT skills
- Bookkeeping & finance experience
- Rostering Experience
References
References available upon request.
Custom
I am relocating to Scotland as my children have settled in Edinburgh and Glasgow.
Timeline
Charity Administrator
The Eden Project
02.2022 - 08.2025
Part-time Crew Supervisor/ Event Organiser
Showmasters Events
06.2015 - Current
Customer Service Advisor
GWR
01.2014 - 02.2022
Financial Controller & Relief Post Office Manager
Butlers Emporium
01.1997 - 01.2008
O-Levels - Maths, English
Hillcrest School
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