Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Emma Hartley

Blackburn,Lancashire

Summary

I have extensive expertise in payroll administration and processing, demonstrating a strong knowledge of 9+ years. Employee database administration and file administration procedures. Implementing efficient administration procedures to enhance operational efficiency. Committed to leveraging skills in payroll and database management to drive organisational success. Motivated individual in the areas of payroll administration. I can Demonstrate proficiency in data entry and Excel, coupled with strong analytical and communication skills. Ready to streamline payroll processes and contribute to accurate and timely wage distribution.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Payroll/Administration

01.2015 - 07.2025
  • This role has changed over the past 10 years of me working within this company. I started off being admin, which then progressed into me now doing the full run of payroll for the whole company which includes both weekly and monthly payroll runs.
  • This includes pension submissions from sage payroll, to the peoples pension. Adding or taking away any new starts/ leavers, creating p45s, adding them to the pension scheme.
  • My job also includes many different roles such as keeping clear and precise records of the job costings on excel.
  • I am the first point of call for any problems or issues that the employees may have, if that be personal or work related.
  • Keeping up to date records of contracts, driving license checks and keeping track of the hire vehicles, keeping an eye on personal use and fuel expenses.
  • With this being a family run business sometimes it is a case of everybody jumping in and working as a team to get jobs done that are above and beyond our job roles because we physically do not have the manpower but the jobs still need to be done.
  • I pride myself on always being professional even when dealing with difficult employees and when working under pressure to meet deadlines.
  • I process new starters, issuing them with the starter pack and PPE.
  • I do the ordering and stock management of any PPE, keeping up to date records of all the stock.
  • I have many transferable skills that cover the wide variety of jobs within the office.

Client Service Operator

MDA
Blackburn
09.2014 - 01.2015
  • Within my role as client service operator I would take all incoming calls to the office.
  • This would include different clients placing orders and chasing order status.
  • 3rd party supplier for many different accounts proving point of sale.
  • I would have to deal with queries and following them up with the account manager, making sure they met any deadlines and time scales.

Administration

Extra Personnel
Preston, Lancashire
05.2014 - 09.2014
  • Working for a sports-kit supplier I was the administration for all of the system request.
  • I daily managed the two email inboxes with a high number of requests for the two systems which the company works from.
  • Liaising via email or telephone with sales managers within the company, to help with any missing information.
  • I would also have daily management of the spreadsheets to keep the information of any requests coming in and out of the department to distribute to the whole company.

Customer Service Team Member

Roses Only
Sydney
07.2013 - 12.2013
  • My role within Roses Only was a customer service member.
  • Working as part of a 4 person team we would deal with any customer queries.
  • We dealt with them following our own judgment running alongside the company’s procedures.
  • I was solely in charge of the Feefo review website, this is where customers would leave feedback online on our products and I would deal with any complications that the customers faced based on the feedback.
  • This was an extensive role and included dealing with deliveries, incoming calls, incoming emails, mystery shop to customers and online chat.

Au Pair

Au Pair Care - Cultural Care
Seattle, USA
04.2012 - 10.2012
  • Whilst in the USA I was working as a live-in Au Pair.
  • Here I was living and working with a family as an au pair.
  • As well as looking after the children, I had to maintain the cleanliness of the household and wasn’t afraid of taking a role so hands on.
  • I did this as a cultural exchange to gain knowledge and experience firsthand of a different culture.
  • This is a very different role to any I have had before but I have always enjoyed spending time with children.
  • This has really made me more open minded, independent, enabled me to adjust to different situation and I have learnt many valuable life skills.
  • I worked a 60 hour work week and on a very flexible schedule including weekends.

Administration Assistant

MV Utilities
Altham, Lancashire
11.2011 - 03.2012
  • My role within MV Utilities was an administration assistant.
  • There was just two of us who worked in the office and on occasion when the office manager had to go over to India on business along with the MD I would work solo and run the office so my role was vast and I had to be flexible in what I was doing not only my job role but the job role of the office manager.
  • I worked cohesively with the call centre office that we had in India.
  • I would help with training my fellow colleagues in India and I would do this via the telephone and also the use of Skype.
  • This was a very interesting role and I was always extremely busy which I enjoyed.
  • Duties within my role would be keeping up to date with welcome letters to new customers which I would use a mail merge to do so, sending faxes, dealing with incoming and outgoing mail sending it first class recorded delivery and checking when this had been received.
  • I would be answering the telephone at all times to deal with customer queries and other customer service requirements.
  • Keeping data up to date on spreadsheets.
  • Being organised and making sure any messages that came into the UK office were passed onto the India office.

Administration Assistant/Receptionist

Flourish
Preston
03.2011 - 11.2011
  • Here my role as an administration assistant/receptionist involved a lot of work within the customer service background.
  • It was a recruitment agency for chefs so my role would include speaking to Managers, Owners, HR and other leading representatives within the Hotel and Restaurant Business Market.
  • I would do all of the paper work emails and contracts that needed to be set up for one of our chefs going to a job, I would sometimes book travel for them to get from their home destination to a job.
  • I would input data onto the 'Breathe' Computer programs that was used for the business and keep the data up to date.
  • I used all basic office equipment in this role on a daily basis and was in charge of the Outgoing and incoming mail.
  • My customer service skills were essential for this job as I was always the first pick up on the telephone and had to deal and solve any problems that would arise.
  • I would always be the first point of contacts for any customers if this was on the telephone or if it was greeting the chefs or sometimes customers coming into the office.
  • I would have to sign them in and sign them back out again.
  • I would type out CV’s of the chefs and edit them for the privacy act and to keep certain details confidentiality so none of the companies contacting us for relief help would have details about our chefs.

Retail Assistant

Matalan
Blackburn
09.2009 - 02.2011
  • Shop floor assistant and till work.
  • Serving and interacting with customers all the way through my working shift, dealing with customer enquiries, making and receiving calls, cash handling, re stocking the shop floor and on occasions dealing with deliveries coming into the store.

Education

NVQ - Business Administration Level 2 Business and Administration

North Lancashire Training Group
01.2008 - 01.2010

National Diploma - Level 3 Public Services (Uniformed)

Blackburn College
01.2008 - 01.2010

GCSE’s - 10, A- C

St Wilfrids C of E High School
Blackburn
07.2008

Skills

  • Payroll administration competence
  • Payroll administration knowledge
  • Payroll administration
  • Payroll administration and processing
  • Payroll administration familiarity
  • Client database administration
  • Administration procedures
  • File administration procedures

Custom

  • Traveling
  • Reading
  • Spending time with family and friends
  • Football (Blackburn Rovers season ticket holder)
  • Driving (Full Clean Driving License held for 16 years)

Affiliations

  • Football & F1

References

References available upon request.

Timeline

Payroll/Administration

01.2015 - 07.2025

Client Service Operator

MDA
09.2014 - 01.2015

Administration

Extra Personnel
05.2014 - 09.2014

Customer Service Team Member

Roses Only
07.2013 - 12.2013

Au Pair

Au Pair Care - Cultural Care
04.2012 - 10.2012

Administration Assistant

MV Utilities
11.2011 - 03.2012

Administration Assistant/Receptionist

Flourish
03.2011 - 11.2011

Retail Assistant

Matalan
09.2009 - 02.2011

NVQ - Business Administration Level 2 Business and Administration

North Lancashire Training Group
01.2008 - 01.2010

National Diploma - Level 3 Public Services (Uniformed)

Blackburn College
01.2008 - 01.2010

GCSE’s - 10, A- C

St Wilfrids C of E High School

Similar Profiles

Create profile
Emma Hartley