Summary
Overview
Work history
Education
Skills
Personal Information
References
Timeline
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Emma Hartley

Emma Hartley

Bangor,Northern Ireland

Summary

Skilled multitasker with a superior work ethic, offering a solid foundation in both Undergraduate and Postgraduate academic achievements. Providing communication and teamwork skills, demonstrated by first-class educational achievements. Possesses critical-thinking abilities through years of critical essay pieces, shown by a Masters degree with commendation. Proficient in data analysis, conflict mapping, and conducting research projects using qualitative and quantitative data. Produced a first-class Masters Dissertation regarding Nuclear Deterrence, showcasing solid strategic analysis skills and ability to use independent analysis to conduct risk assessments. Gained strong communication and problem-solving skills by building rapport with customers to aid with their queries, alongside organisational skills from stock and delivery tasks. Demonstrates a well-rounded range of skills and academic achievements. Interested in a career in the security field, in roles that involve risk assessments, conflict resolution and analytical research that can make an impact on the environment.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Festive Colleague (Temporary position)

Tesco Superstore
Bangor, County Down
11.2024 - 01.2025
  • Followed safety guidelines when operating in hazardous environments, using problem-solving skills to analyse the safest approach.
  • Delivered personalised customer service to over 50 customers per day with a smile to promote return custom, adapting to different needs to improve customer satisfaction.
  • Replenished floor stock and used rotation for freshness, maximising product availability for customers.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.

Sales Assistant

Foot Locker
Belfast, Antrim
07.2024 - 10.2024
  • Assisted customers with product selection for optimal satisfaction.
  • Built rapport with new and existing customers to boost client retention.
  • Listened to customer needs and preferences to provide targeted advice, increasing unit-per-trade sales by 70%.
  • Collaborated with sales managers to exceed quotas by setting 150% targets from budget numbers.

Retail Assistant

Primark
Liverpool/Lancaster, Merseyside/Lancashire
02.2022 - 08.2023
  • Went above and beyond by helping customers to locate stock, or providing information about alternatives where possible.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers and dealt with conflict calmly, adapting to offer alternatives to resolve the issue.
  • Provided flexible hours for coverage during peak times to adapt and manage customer flow effectively.
  • Accepted card, cash and cheque payments in POS register system and completed over 60 customer transactions per day.

Temporary Cleaner

Unity Square Student Accommodation
Liverpool, Merseyside
07.2021 - 09.2021
  • Time management and organisational skills through prioritisation certain rooms and areas according to student move-in dates
  • Provided deep cleaning services for over 200 rooms, preparing for move-in scenarios.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.

Volunteer

Local Youth Club
Liverpool, Merseyside
11.2016 - 01.2017
  • Managed and engaged over 30 children in stimulating learning-based activities and games, furthering leadership skills.
  • Cleaned and organised play areas to ensure a clean, safe environment for children.
  • Monitored children at an after-school program location, offering a safe place for children to play and complete homework assignments.
  • Facilitated social interactions to develop communication skills in children.

Education

Master's degree - MA Violence, Terrorism and Security

Queen's University Belfast
Belfast, Northern Ireland
09.2023 - 09.2024

Undergraduate degree - Criminology (BA Hons)

Lancaster University
Lancaster, England
09.2020 - 07.2023

A-Levels - Psychology (A*), Biology (A), Chemistry (B).

King George V College
Southport, England
09.2018 - 07.2020

GCSEs -

Chesterfield High School
Liverpool, England
09.2013 - 07.2018

Skills

  • Risk assessment
  • Research Methodology
  • Microsoft Office proficiency
  • SPSS proficiency
  • Ability to work both in a team and independently
  • Critical-thinking
  • Communication
  • Problem-solving
  • Time management
  • Strategic thinking
  • Data analysis using qualitative and quantitative data
  • Conflict mapping
  • Stress resilience
  • Customer Service

Personal Information

Nationality: British

References

References available upon request.

Timeline

Festive Colleague (Temporary position)

Tesco Superstore
11.2024 - 01.2025

Sales Assistant

Foot Locker
07.2024 - 10.2024

Master's degree - MA Violence, Terrorism and Security

Queen's University Belfast
09.2023 - 09.2024

Retail Assistant

Primark
02.2022 - 08.2023

Temporary Cleaner

Unity Square Student Accommodation
07.2021 - 09.2021

Undergraduate degree - Criminology (BA Hons)

Lancaster University
09.2020 - 07.2023

A-Levels - Psychology (A*), Biology (A), Chemistry (B).

King George V College
09.2018 - 07.2020

Volunteer

Local Youth Club
11.2016 - 01.2017

GCSEs -

Chesterfield High School
09.2013 - 07.2018
Emma Hartley