Emma Griffiths

Completed two years of ACA training within a professional services environment, working across a diverse portfolio of clients and developing strong analytical, commercial and client-facing capabilities.

• Analysed financial information across a varied client portfolio, investigating discrepancies, resolving queries and supporting the preparation of accurate financial accounts and tax computations.

• Managed multiple client assignments and competing deadlines, coordinating information requirements and communicating with clients and colleagues to progress work efficiently.

• Used Excel, Xero, Sage and specialist financial systems to process and analyse financial data, developing strong digital capability and attention to data quality.

• Built trusted client relationships through regular communication, translating financial queries and requirements into clear, practical explanations.

• Selected to train a new starter and act as a buddy to a colleague joining from another department, providing guidance on systems, processes and working practices.

• Represented the firm at external business networking and young-professional events, including Somerset Chamber of Commerce events, building professional relationships and strengthening commercial awareness.

• Delivered high-quality customer service in a fast-paced premium fashion environment, building rapport with customers and providing tailored product recommendations.
• Worked towards individual and store sales targets and KPIs, developing strong communication, commercial awareness and teamwork skills.
• Won a regional company sales incentive for strong performance in leather jacket sales, demonstrating a consistent focus on customer engagement and commercial results.

• Delivered a personalised, high-quality customer experience, understanding individual needs and providing tailored product guidance within a premium retail environment.
• Represented the Swarovski brand to a high professional standard, building strong customer relationships while demonstrating attention to detail and excellent interpersonal skills.

• Completed a high-intensity virtual finance experience, working through projects designed to simulate graduate-level tasks and provide insight into careers across the financial services industry.
• Participated in commercial awareness and technical skills masterclasses, developing a greater understanding of financial analysis, business decision-making and the wider finance sector.
• Engaged with leading employers including Goldman Sachs, PwC, Google and Amazon, gaining insight from industry professionals and developing professional networking skills.

• Gained three years of customer-facing experience in a fast-paced environment, working collaboratively as part of a large team to deliver a consistently positive guest experience.
• Took responsibility across a range of operational duties, developing strong communication, teamwork, organisation and problem-solving skills.
• Awarded Employee of the Year, recognised for demonstrating ODEON's “Trustful” value and making a positive contribution to the wider team.