Emma Grambovskis
Croydon
Summary
Results-driven retail professional with proven success in sales and team leadership. Expertise in fast-paced environments, consistently achieving high performance and delivering exceptional customer service.
Overview
6
6
years of professional experience
Work history
Key Holder
Intimissimi
London
2025.12 - 2026.05
- Drove sales through upselling, cross-selling, and product knowledge.
- Acted as manager on duty, overseeing operations.
- Frequently awarded weekly best-seller.
- Handled escalated issues from customers promptly and ensured optimal resolution was achieved.
Store Manager
Grape Tree
Bristol
2024.01 - 2025.12
- Oversaw daily store operations, including staff scheduling, training, and performance supervision.
- Led the store to achieve a Top 10 ranking in a UK-wide sales competition.
- Conducted interviews, recruited, and onboarded new team members.
- Ensured compliance with health, safety, and company policies.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
Sales Assistant
Grape Tree
Bristol
2023.02 - 2024.01
- Assisted customers with product selection and provided nutritional advice where appropriate.
- Processed sales transactions and handled cash and card payments accurately.
- Supported management in achieving sales targets through upselling and customer engagement.
Waitress
Chez Vous
London
2020.04 - 2022.02
- Delivered high-quality service in a fast-paced, fine-dining environment.
- Ensured guest satisfaction by anticipating needs and responding quickly to requests.
- Demonstrated excellent multitasking abilities.
Education
Certificate of Higher Education - English Literature
University of the West of England
BristolSkills
- Team leadership & training
- Communication & interpersonal skills
- Loss prevention awareness
- Store operations oversight
- Visual merchandising insight
Timeline
Key Holder
Intimissimi
2025.12 - 2026.05
Store Manager
Grape Tree
2024.01 - 2025.12
Sales Assistant
Grape Tree
2023.02 - 2024.01
Waitress
Chez Vous
2020.04 - 2022.02
Certificate of Higher Education - English Literature
University of the West of England