Emma Flatman
Darlington ,Durham
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work history
Delivery driver
Uber Eats
Darlington, Durham
2026.02 - Current
- Provided excellent customer service, enhancing company reputation.
- Maintained vehicle cleanliness for a professional appearance.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Completed deliveries with smile and patient, personalised service.
Catering assistant
Eaglescliffe Golf Club
Eaglescliffe, Stockton-on-Tees
2025.10 - Current
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Prepared high-quality meals for customer satisfaction.
- Set up dining areas for special events, improving the overall ambiance.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
Golf Shop Assistant/ Bar Person
Dinsdale golf club
Darlington , Durham
2013.02 - 2025.09
- Prepared invoices for customers with large orders or special sales types.
- Built rapport with new and existing customers to enhance client retention.
- Accepted card, cash, and cheque payments using POS register system.
- Organised displays to promote inventory and support customer purchases.
- Inspected products for damages and expiry dates prior to processing refunds.
- Tagged products efficiently with price tags and stickers.
- Totalled bills using mathematical skills and maintained accurate till count.
- Identified discrepancies in stock through regular inventory management.
- Responded to customer queries promptly for improved communication flow.
- Conducted inventory checks to ensure stock levels were maintained.
Home Care Assistant
Heritage healthcare
Darlington , Durham
2012.04 - 2019.05
- Encouraged participation in social activities, promoting positive socialisation and community inclusion.
- Conducted care needs assessments, using findings to tailor high quality care plans toward individual client needs.
- Promoted comfort, dignity and respect by providing outstanding care assistance in toileting, bathing and personal hygiene.
- Assisted in daily personal care routines for improved patient wellbeing.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Administered client medication with faultless accuracy.
- Performed household tasks, such as cleaning, vacuuming and cooking, creating safe home environments and minimising risks.
- Prepared and served daily meals whilst consistently meeting nutritional care plan objectives.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Maintained patient logs, keeping accurate records to measure progress against services received.
Bar Staff Member
Dog and Gun
Bishop Auckland , Durham
2008.04 - 2011.07
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Trained and supervised junior staff to maintain service standards.
Bar Supervisor
The Rose and Crown
Bishop Auckland , Durham
2005.02 - 2008.03
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Bar Supervisor
The Masons
Shildon, Durham
2002.02 - 2005.01
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Maintained detailed bar inventory, working within company's budgetary guidelines for continued profit growth.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Kitchen Staff Member
The Civic
Shildon, Durham
1997.07 - 2001.12
- Plated finishing elements such as salads, garnishes and sauces prior to service.
- Facilitated special dish requests and dietary requirements, exceeding customer expectations.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Assisted chefs and kitchen staff with sous vide, frying and steaming.
- Performed mise en place procedures such as slicing, par cooking and portioning.
- Performed stringent cleaning and disinfecting processes.
- Identified and addressed potential hazards to decrease accidents.
- Checked equipment state to identify and report faulty machinery for repair.
Education
GCSEs - Science
Sunnydale Comprehensive School
Bishop Auckland, DurhamGCSEs - English
Sunnydale Comprehensive School
Bishop Auckland, DurhamGCSEs - Mathematics
Sunnydale Comprehensive School
Bishop Auckland, DurhamNVQ Level 2 - AAT
Darlington College
Darlington, DurhamNVQ Level 3 - AAT
Darlington College
Darlington, DurhamSkills
- Multitasking Abilities
- Teamwork and Collaboration
- Active Listening
- First Aid/CPR
- Attention to Detail
- PPE Compliance
- Self-Motivated
- Dependable and Responsible
- Organization
- Customer service
- Food allergen awareness certificate
- Food hygiene level 2 certificate
Timeline
Delivery driver
Uber Eats
2026.02 - Current
Catering assistant
Eaglescliffe Golf Club
2025.10 - Current
Golf Shop Assistant/ Bar Person
Dinsdale golf club
2013.02 - 2025.09
Home Care Assistant
Heritage healthcare
2012.04 - 2019.05
Bar Staff Member
Dog and Gun
2008.04 - 2011.07
Bar Supervisor
The Rose and Crown
2005.02 - 2008.03
Bar Supervisor
The Masons
2002.02 - 2005.01
Kitchen Staff Member
The Civic
1997.07 - 2001.12
GCSEs - English
Sunnydale Comprehensive School
GCSEs - Mathematics
Sunnydale Comprehensive School
NVQ Level 2 - AAT
Darlington College
NVQ Level 3 - AAT
Darlington College
GCSEs - Science
Sunnydale Comprehensive School