Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emma Fisher

Wishaw

Summary

Accomplished professional with a track record of success in fast-paced environments. Increased customer satisfaction by 20% through strategic problem-solving and collaboration. Expertise in communication and time management, consistently providing outstanding service. Reliable and flexible, dedicated to ongoing improvement and client engagement.

Overview

11
11
years of professional experience

Work History

Gigging

Myself
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server

McDonald’s
05.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Sales Associate

Poundland
05.2014 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

GED - Joinery

New Lanarkshire College
Motherwell
05.2019

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Accomplishments

Sold out bars for singing and working with people of all ages I have sang at birthday parties for young children with Disney songs all the way to older people who love the 60s 70s 80s and 90s

Timeline

Gigging

Myself
01.2022 - Current

Server

McDonald’s
05.2018 - 03.2020

Sales Associate

Poundland
05.2014 - 09.2017

GED - Joinery

New Lanarkshire College

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Emma Fisher