Emma Fawcett
Bude,United Kingdom
Summary
Adaptable problem solver with a strong background in customer service and collaboration. Proven ability to thrive in fast-paced environments, particularly within tourism and customer-focused sectors. Committed to enhancing skills in sales and marketing while leveraging creativity for professional growth.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work history
Store Manager
Quba and Co
Rock, North Cornwall, Cornwall
06.2025 - Current
- Facilitated smooth checkouts by maintaining efficient till operations.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Maintained an organised stock room for easy accessibility of goods.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Assisted customers in locating products around the shop floor promptly.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Implemented promotional displays to increase product visibility and sales.
- Created seasonal sales plans with varying stock and promotional strategies.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Researched and applied proven marketing techniques to drive sales.
Retail sales advisor
Lucas and Rose
Bude, Cornwall
04.2025 - 06.2025
- Presented products knowledgeably to influence purchase decisions.
- Managed merchandise returns, enhancing customer trust and loyalty.
- Followed company policies whilst handling transactions, promoting professionalism and adherence to rules.
- Kept up-to-date with product features to provide accurate information.
- Maintained high standards of visual merchandising to attract customers.
- Resolved customer complaints for their satisfaction.
- Developed rapport with customers, fostering a positive shopping environment.
Home carer
Self employed
Somerset and Cornwall, Somerset and Cornwall
02.2014 - 02.2025
- Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
- Administered medication as prescribed to manage health conditions effectively.
- Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
- Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
- Provided overnight care when required; ensuring peace of mind for both client and relatives.
- Built strong relationships with clients, enhancing their emotional wellbeing.
- Facilitated social integration activities for clients' mental stimulation and community engagement.
- Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
- Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
- Coordinated appointments to ensure optimal healthcare provision for all clients.
- Improved patient nutrition through careful meal preparation in line with dietary requirements.
- Monitored vital signs regularly; alerted medical professionals if required to safeguard client health.
- Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
- Ensured client comfort by providing direct personal care, including bathing and dressing.
- Assisted in daily personal care routines for improved patient wellbeing.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Cooked meals to meet diverse dietary requirements.
- Completed laundry, ironing and dry cleaning.
- Hoovered and tidied rooms with keen eye for detail.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Maintained wheelchairs, walking frames, and hearing aids.
- Practiced safety and hygiene procedures by maintaining clean work environment.
- Transported and accompanied clients to appointments.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Planned client meal plans, shopped for ingredients and cooked meals.
Receptionist
Learning South West
Taunton, Somerset
07.2004 - 09.2009
- Maintained an organised reception area for a professional business environment.
- Completed data entry tasks whilst adhering to strict deadlines.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Delivered front of house duties with warm and professional manner.
Education
EDEXCEL NVQ Level 3 in Customer Service - Customer Service
Bridgwater College
Somerset 07.2007 - 07.2008
Professional Receptionist -
Pitman Training
Somerset 01.2009 - 01.2009
Equality and Diversity Training -
Cameron Wood Associates
Somerset 04.2008 - 04.2008
Minutes and Meetings -
Pitman Training
Somerset 07.2009 - 07.2009
Training to deliver Palliative Care within the community
Bluebird Care
Taunton, Somerset 01.2012 - 07.2012
Skills
- Adaptable in a fast paced environments
- Creative problem solver
- I have a warm personality, sense of humour plus empathy in abundance
- I am known for my kindness and ability to work well with others
- I have a strong interest in tourism and customer focused environments
- I am creative
- I am keen to further my skills in sales and marketing
Timeline
Store Manager
Quba and Co
06.2025 - Current
Retail sales advisor
Lucas and Rose
04.2025 - 06.2025
Home carer
Self employed
02.2014 - 02.2025
Training to deliver Palliative Care within the community
Bluebird Care
01.2012 - 07.2012
Minutes and Meetings -
Pitman Training
07.2009 - 07.2009
Professional Receptionist -
Pitman Training
01.2009 - 01.2009
Equality and Diversity Training -
Cameron Wood Associates
04.2008 - 04.2008
EDEXCEL NVQ Level 3 in Customer Service - Customer Service
Bridgwater College
07.2007 - 07.2008
Receptionist
Learning South West
07.2004 - 09.2009
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