Emma Ellis

• Provided confidential and sensitive administration support to continuing healthcare team.
• Ensured data systems were kept up to date for accurate and detailed reporting.
• Produced case files for appeal local resolution meetings.
• Typed confidential documents including reports.
• Maintained confidentiality of information concerning clients.
• Arranged multi-disciplinary meetings.
• Inputted and maintained data on data systems accurately and in a timely manner.
• Responded to email and telephone enquiries promptly sensitively and confidentially.

• Assisted with electronic bookkeeping using Xero for family business.
• Supported general administration tasks to ensure operational efficiency.
• Maintained financial records and reconciled invoices and bank statements.

• Assisted team in providing comprehensive administration for personal health budgets (PHBs).
• Supported line management of administration officers to enhance team effectiveness.
• Supported the Commissioning and Transformation Manager in delivering PHBs to eligible patients, including home visits to explain options and assist with budget setting.
• Investigated and resolved finance and invoice queries related to personal health budgets.
• Produced performance reports and assisted with freedom of information requests.
• Contributed to identifying areas for development within the senior team.

• Assisted with receiving and acting upon referrals for assessment of eligibility for NHS continuing healthcare.
• Coordinated care packages and placements in collaboration with Business Support Manager.
• Maintained accurate data entry and updates on data systems regarding care package activity.
• Facilitated communication with patients and families to support transitions into care placements.
• Responded to telephone, email, and written enquiries promptly and confidentially.

Practice Administrator/Medical Records Summarise

Responsible for the administration of Child Health and Cervical Screening Programme.

Experience with EMIS