Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Emma Duke

East Kilbride,South Lanarkshire

Summary

A senior manager with vast experience in business management, leveraging strategic decision making and problem solving skills to drive organisational growth and success. Experienced at managing multiple sites whilst ensuring high performance is a top priority. A confident leader who motivates staff to collaborate and consistently achieve goals. Looking for the next opportunity to further career development.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Senior Store Manager

The Body Shop
Glasgow
12.2022 - Current
  • Support the Regional Sales and Talent Manager and collaborate with the market support team and cascade key business updates to the region if required.
  • Through Regional CSAT access, supporting RSTM in pulling reports and using these to support/coach store teams and share weekly/bi-weekly updates provided by the customer experience team.
  • Responsible for Region in RSTM absence.
  • Support RSTM with recruitment and onboarding of other Store Managers, including delivery of seamless inductions for new Store Managers for region.
  • Offer support and guidance to Store Managers and colleagues where required.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Support, mentor and coach Store Managers to create best in class customer experiences.
  • Helped train in new product development for store managers to effectively cascade to their teams.
  • Coached management in visual merchandising.
  • Held weekly regional conference calls in RSTM's absence and communicated between heads of retail and region important business decisions.

Dual Site Store Manager -Silverburn & Glasgow Fort

The Body Shop
Glasgow
10.2023 - Current
  • Achieve sales budget and key performance indicators in line with business objectives.
  • Responsible for the team to have up to date product knowledge, achieving customer loyalty and building reputation of the brand.
  • Responsible and accountable for optimising commercial performance of the stores with purpose, whilst also continuously seeking to grow the business.
  • Recruit, develop and retain, a high performing, diverse store team, who demonstrate self-expression and act with purpose to achieve success, partnering with Regional Sales and talent Manager and People Partner.
  • Cultivate a high-performance culture within stores.
  • Support, mentor and coach store team to create best in class customer experiences.
  • Educate and develop teams to deliver best in-class customer experience ensuring stores are centres of education.

Store Manager Glasgow Fort

The Body Shop
Glasgow
02.2023 - 10.2023

Dual Site Store Manager -Silverburn & Glasgow Fort

The Body Shop
Glasgow
05.2022 - 02.2023

Store Manager Glasgow Fort

The Body Shop
Glasgow
08.2021 - 05.2022

Dual Site Branch Manager - Silverburn & EK

Oasis Fashion
Glasgow
03.2018 - 04.2020
  • After spending 7 years in various management roles, the company went into administration and my role was made redundant while I was on maternity leave. Due to the pandemic I took a career break to look after my family.

Education

Diploma, Retail Management - Retail Management

University of Derby
Online
08.2014 - 11.2015

Journalism

University of The West of Scotland
Paisley
08.2009 - 06.2013

Skills

  • Customer Satisfaction
  • Leadership
  • Customer Service
  • People Management
  • Recruiting
  • Career Management
  • Retail Sales
  • Business Planning
  • Decision-Making
  • Social Media
  • Business Strategy
  • Commercial Awareness

Accomplishments

  • Nominated Store Manager of the year 2023/2024
  • Region of the year whilst in the Senior Store Manager position
  • Awarded recognition for culture 2023/2024.

References

References available upon request.

Timeline

Dual Site Store Manager -Silverburn & Glasgow Fort

The Body Shop
10.2023 - Current

Store Manager Glasgow Fort

The Body Shop
02.2023 - 10.2023

Senior Store Manager

The Body Shop
12.2022 - Current

Dual Site Store Manager -Silverburn & Glasgow Fort

The Body Shop
05.2022 - 02.2023

Store Manager Glasgow Fort

The Body Shop
08.2021 - 05.2022

Dual Site Branch Manager - Silverburn & EK

Oasis Fashion
03.2018 - 04.2020

Diploma, Retail Management - Retail Management

University of Derby
08.2014 - 11.2015

Journalism

University of The West of Scotland
08.2009 - 06.2013

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Emma Duke