Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
References
Timeline
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Emma Drummond

Emma Drummond

Coalisland,Tyrone

Summary

Accomplished professional with expertise in relationship management, business development, and conflict resolution. Demonstrates strong performance management skills and is a confident communicator. Experienced in training and development, programme development, and course designing. Committed to leveraging skills to drive organisational success and foster growth.

Overview

4
4
years of professional experience
7
7

Certifications

Work history

Digital Marketing Consultant

Yell
Belfast, Antrim
09.2024 - Current
  • Created compelling content for improved customer interaction.
  • Utilised Google Analytics to monitor campaign performance and make necessary adjustments.
  • Increased brand awareness by conducting engaging product demonstrations.
  • Generated leads to increase potential business opportunities.
  • Negotiated and closed sales to secure profitable deals and contracts.

HR Administrator

Mowlem International
Belfast, Antrim
04.2024 - 08.2024
  • Streamlined HR processes by introducing efficient digital solutions.
  • Provided support for employee onboarding and training procedures.
  • Assisted in the development of company policies to ensure legal compliance.
  • Maintained accurate personnel records with diligent attention to detail.
  • Administered payroll duties for timely and accurate salary disbursement.
  • Kept current on employment laws to advise management effectively on HR matters.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Arranged training sessions for staff, contributing to professional development initiatives.

Senior Trainer

Concentrix
Belfast, Antrim
08.2020 - 03.2024
  • Built strong relationships with stakeholders to facilitate seamless training implementation.
  • Implemented innovative e-learning platforms for increased flexibility in training delivery.
  • Facilitated learning and development sessions to boost workforce productivity.
  • Supported with the creation of new campaigns in Belfast, Newcastle and Portugal.
  • Fostered relationships with external clients to ensure a consistent level of comminucation
  • Handled disciplinary actions, performance appraisals and terminations.

Education

Level 6 Diploma - Digital Marketing

Business Consort Academy
Remote
08.2024 -

Higher National Diploma - Broadcast Journalism

Belfast Metropolitan College
Belfast
09.2017 - 06.2019

Skills

  • Relationship Management
  • Business development
  • Conflict Resolution
  • Performance Management
  • Confident communicator
  • Training and Development
  • Programme development
  • Course designing
  • Training matrix development
  • Curriculum optimisation
  • Microsoft Office expertise
  • CRM Software proficiency

Certification

  • HR Management Level 7 CPD - Reed Courses - May 2024
  • Digital Marketing Certification - HubSpot Academy - October 2023
  • Email Marketing Certification - HubSpot Academy - October 2023
  • SEO Certification - HubSpot Academy - September 2023
  • Social Media Certification - HubSpot Academy - December 2023
  • Digital Marketing Growth Programme - Girls In Marketing - July 2024
  • Content Marketing Certification - HubSpot Academy - August 2024

Accomplishments

  • Travelled to Portugal for two months to implement training of a new campaign
  • Travelled to Newcastle Upon Tyne for one month to implement training of a new campaign
  • Recipient of Training and Quality Management Award within Concentrix for upskilling and continued support of new trainers
  • Recognised by external clients for recommendations and implementation of new training programmes

References

References available upon request.

Timeline

Digital Marketing Consultant

Yell
09.2024 - Current

Level 6 Diploma - Digital Marketing

Business Consort Academy
08.2024 -

HR Administrator

Mowlem International
04.2024 - 08.2024

Senior Trainer

Concentrix
08.2020 - 03.2024

Higher National Diploma - Broadcast Journalism

Belfast Metropolitan College
09.2017 - 06.2019

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Emma Drummond