Emma Doisneau
Egham,Surrey
Summary
Customer-Focused Telemarketing Executive experienced in achieving targets through effective CRM utilisation and telephone etiquette. Managed high volumes of inbound and outbound enquiries while building rapport and facilitating sales progress through clear communication and follow-up. Engaged in proactive client relationship management, ensuring accuracy in daily calls, inbox responses, and quote generation to enhance customer experience.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work history
Telemarketing executive
Sanaway
Chobham, Surrey
2024.11 - 2026.05
Delivered sanitary and hygiene products through daily targeted outreach to business sectors.
Made 200 daily outbound and inbound calls to generate product demand.
Handled inbox and phone lead responses to progress sales orders.
Strived to meet sales goals while ensuring high-quality customer service.
Make 50-100 outbound calls per day to prospective and existing clients producing a minimum of 3 quotes per day.
Leisure Assistant and lifeguard
The runnymede hotel
Egham, Surrey
2023.05 - 2024.07
Team leadet lifeguard
Spelthorn Leisure center
Staines-upon-Thames, Surrey
2022.10 - 2023.02
First aid host
Legoland Windsor Resort
Windsor, Windsor and Maidenhead
2022.03 - 2022.08
Lifeguard
Loan a lifeguard
London
2021.03 - 2022.08
Food and beverage team member
Thorpe Park Resort
Chertsey, Surrey
2019.04 - 2019.11
Swimming assistant
frogs and friends
Ascot, Windsor and Maidenhead
2017.09 - 2019.04
Education
GCSEs - Maths, French , English, Food , Religious studies
Charters School
Ascot, Windsor and Maidenhead 09/2013 - 05/2018
A-Levels - Business , Travel and tourism
Strodes College
Egham 09/2018 - 05/2021
Skills
- Sales targets
- Lead generation
- Sales closing techniques
- Sales principles knowledge
- CRM software proficiency
- Proactive engagement
- Telephone etiquette
- Patience under pressure
- Empathy and understanding
Languages
English
Native
French
Fluent
Certification
Qualified Lifeguard & first aider
Timeline
Telemarketing executive
Sanaway
2024.11 - 2026.05
Leisure Assistant and lifeguard
The runnymede hotel
2023.05 - 2024.07
Team leadet lifeguard
Spelthorn Leisure center
2022.10 - 2023.02
First aid host
Legoland Windsor Resort
2022.03 - 2022.08
Lifeguard
Loan a lifeguard
2021.03 - 2022.08
Food and beverage team member
Thorpe Park Resort
2019.04 - 2019.11
Swimming assistant
frogs and friends
2017.09 - 2019.04
A-Levels - Business , Travel and tourism
Strodes College
09/2018 - 05/2021
GCSEs - Maths, French , English, Food , Religious studies
Charters School
09/2013 - 05/2018