Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emma Dillnutt

Maulden ,Central Bedfordshire

Summary

Compassionate and dedicated Registered CQC Manager with extensive experience in Health and Social Care, beginning as a family carer and progressing through a range of frontline and leadership roles. Proven expertise in setting up services from the ground up and successfully delivering commissioned contracts for local authorities. Proven track record of delivering high-quality, person-centred care and successfully managing services in line with CQC regulations. Skilled in team leadership, compliance, safeguarding, staff development, and building strong relationships with service users, families and external professionals. Passionate about driving continuous improvement and promoting dignity, independence, and quality of life for those receiving care.

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work history

Registered manager

Tuvida
Milton Keynes
10.2024 - Current
  • CQC Registered for 4 services including hospital discharge, domiciliary and respite. Overseeing large teams of clients and staff
  • Ensured compliance with regulatory standards to maintain registration status.
  • Investigated complaints thoroughly, resulting in improved customer relations.
  • Implemented quality control protocols for improved service delivery.
  • Ensured patient satisfaction by addressing concerns promptly and effectively.
  • Collaborated with multidisciplinary teams, resulting in coordinated care provision.
  • Led team meetings, fostering open communication and collaboration.
  • Maintained detailed records to ensure accurate documentation of care provided.
  • Improved operational efficiency with effective resource allocation.
  • Recruit qualified staff for optimal team performance.
  • Managed budgets to maintain financial viability of the facility.
  • Facilitated in-house training programmes, enhancing staff competencies and skills.
  • Nurtured relationships with family members of clients, ensuring their involvement in care planning.
  • Conducted risk assessments to uphold safety standards.
  • Developed care plans for optimised patient outcomes.
  • Oversaw budget, managed expenditures and practised cost-effective measures.
  • Implemented strategic decisions for future and growth of care services.
  • Achieved NVQ Level 5 in Leadership and Management to build strategic planning and team coaching skills.
  • Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Line manage 65 staff members by monitoring Key Performance Indicators (KPIs), overseeing appropriate training programmes and demonstrating inspirational leadership.

Service manager

Tuvida
Milton Keynes, Milton Keynes
11.2021 - 10.2024
  • Managed day to day operations of care services, ensuring compliance with CQC regulations
  • Supervised and supported teams including conducting supervisions, appraisals and staff development
  • Ensured safe and high-quality care delivery tailored to individual service user needs
  • Carried out care assessments, created person-centred care plans, and conducted regular reviews
  • Led on safeguarding procedures, including raising alerts and liaising with local authorities
  • Maintained up to date policies and ensured implementation across services
  • Monitored service performance through audits, spot checks, and quality assurance processes
  • Oversaw medication management, rota planning and recruitment
  • Communicated with families, healthcare professionals and other key stakeholders



Care coordinator

Helping Hands
Bedford, Bedford
06.2020 - 11.2021
  • Assessed patient needs to develop individualised care plans.
  • Collaborated with healthcare professionals for comprehensive patient treatment plans.
  • Ensured compliance with health and safety regulations, maintaining safe working environment.
  • Maintained detailed records, ensuring accurate documentation.
  • Managed staff rotas for optimal coverage during peak periods.
  • Implemented protocols to enhance team efficiency.
  • Handled emergency situations calmly, ensuring the safety of all involved.
  • Conducted risk assessments regularly, minimising potential hazards in the work setting.
  • Communicated effectively with patients, improving understanding and satisfaction.
  • Prioritised tasks efficiently, managing time effectively.
  • Monitored changes in patients' conditions, adjusting care plans as necessary.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Attended regular training and supervision workshops for improved service user support.

Care Training Practitioner

Helping Hands
St Albans, Hertfordshire
11.2019 - 06.2020
  • Delivering induction & training programmes to new staff
  • Completing competency observations for new starters
  • Delivered refresher refresher training for existing staff to ensure compliant at all times
  • Completed observations & spot checks
  • Supervisions & appraisals
  • Ensured E-Learning completed within time frames for all staff
  • Coordinated regular team-building activities, boosted overall morale and teamwork.
  • Prepared detailed training materials, ensured ease of understanding for all participants.
  • Evaluated staff performance post-training; provided constructive feedback accordingly.
  • Facilitated open discussions during sessions, encouraged active participation from attendees.

Care worker

Helping Hands
St Albans, Hertfordshire
02.2018 - 11.2019
  • Visited and cared for service users within their own homes
  • Maintained excellent patient satisfaction by proactively helping them with their needs and requirements
  • Built professional relationships with service users
  • Cooked nutritious meals, adhering to patient dietary requirements
  • Supported people with social and physical health with a proactive and helpful approach
  • Communicated with family members, carers and multidisciplinary professionals to elevate level of care
  • Administered medication to those requiring assistance
  • Responded appropriately to safeguarding incidents and emergencies
  • Assisted service users with personal care
  • Promoted independence, choice and privacy at all times
  • Ensured all documentation was recorded appropriately

Administrative assistant

David Nott and Sons
Luton, Luton
09.2016 - 02.2018

Ticket desk agent

Monarch Airlines
Luton, Luton
03.2006 - 04.2014

Community care worker

Care 4 You
Westoning, Central Bedfordshire
04.2010 - 03.2013
  • Caring for clients in their own homes
  • Personal Care
  • Medication administration
  • Social visits
  • Promoting independence and choice

Education

NVQ Level 5 - Level 5 Diploma in Leadership and Management for Adult Care

City & Guilds
02.2023 - 01.2024

Diploma of Higher Education - Access to Higher Education Diploma (Nursing, Midwifery and Professions allied to Medicine

Cava
09.2016 - 05.2018

NVQ Level 3 - First Aid at Work

St John's Ambulance

NVQ Level 3 - Safeguarding Adults & Children

CPD

GCSEs - 10 GCSE's Grade A-C

Harlington Upper School
Bedford
09.1997 - 05.2001

Skills

  • Care management
  • Safeguarding procedures
  • People Management & Compliance
  • CQC regulations & Compliance
  • Leadership skills
  • Operational support
  • Contract management
  • Budget management
  • Quality Assurance
  • Recruitment and hiring
  • Person-centred care
  • Budgetary management
  • Health and safety legislation
  • Absence management

Timeline

Registered manager

Tuvida
10.2024 - Current

NVQ Level 5 - Level 5 Diploma in Leadership and Management for Adult Care

City & Guilds
02.2023 - 01.2024

Service manager

Tuvida
11.2021 - 10.2024

Care coordinator

Helping Hands
06.2020 - 11.2021

Care Training Practitioner

Helping Hands
11.2019 - 06.2020

Care worker

Helping Hands
02.2018 - 11.2019

Administrative assistant

David Nott and Sons
09.2016 - 02.2018

Diploma of Higher Education - Access to Higher Education Diploma (Nursing, Midwifery and Professions allied to Medicine

Cava
09.2016 - 05.2018

Community care worker

Care 4 You
04.2010 - 03.2013

Ticket desk agent

Monarch Airlines
03.2006 - 04.2014

GCSEs - 10 GCSE's Grade A-C

Harlington Upper School
09.1997 - 05.2001

NVQ Level 3 - First Aid at Work

St John's Ambulance

NVQ Level 3 - Safeguarding Adults & Children

CPD

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