Emma Dennis
Chelmsford,Essex
Summary
Highly skilled in diary organisation, event planning and logistics, and programme support. Demonstrates proactive problem solving and is an adaptive team player. Committed to delivering exceptional results and supporting organisational goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Leadership & Talent Advisor
Howden Group Holdings
10.2024 - 03.2025
- Managing Halo 360 feedback platform/process for global workforce ( inc ANZ & North America), coordinating platform logistics and liaising with external coaches for debrief sessions for employees at all levels
- Leading implementation of BetterUp coaching for mid-to-senior leaders globally, managing license distribution and partnering with HRBPs across regions
- Supporting focus groups to support rollout of global talent framework, gathering insights to refine the approach
- Supporting logistically on Global Leadership Programme, ensuring effective execution of initiatives focused on leadership development across the organisation
Leadership, Learning and Talent Coordinator
Howden Group Holdings
02.2023 - 10.2024
- Manage the core curriculum of learning activities: from analysing demand to scheduling with suppliers, advertising and ensuring maximum participation
- Management of Workday Learning and evaluating effectiveness
- Leading on and support with key initiatives across the T&D team to ensure delivery of learning/talent-related priorities of the People Plan
- Managing the new starter and ongoing quarterly rollout of risk reduction learning modules to all UK employees via Workday Learning, liaising with colleagues in HRIS and Compliance across the UK and globally
- Support with producing and communicating learning, talent and development campaigns to increase visibility and drive interest / attendance
- Contributed to process mapping, continuous improvement ideas and delivering system changes including new starter journey and in house processes
- Management of invoices, POs, contracts, including budget tracking for the Leadership, Learning and Talent Team
- Collaboration with the internal HRES team to ensure training queries are resolved as required within the SLA
- Support business stakeholders with advice on learning through management of the learning mailbox and respond to Workday Help queries, taking ownership for being the team’s first point of contact and escalating to other team members as required
- Project management and coordination of leadership programmes
Learning and Development Assistant
MTR Elizabeth line
01.2018 - 01.2023
- Site Manger for our learning management system, including HR imports, auto uploads and general course management
- Managing the shared learning and development mail box, responding in a timely manner with multiple external vendors
- Managing external course bookings with a variety of suppliers
- Managing all the corporate office rooms, including executive and external meetings
- Coordinating welcome days for new starters
- Managing the learning and development budget; tracking spend
- Raising purchase orders and bacs payments for all training required
- Managing the Central Customer Experience training plan in its entirety, including managing the business stakeholders for progress updates
- Mapping new processes and amending old ones to accommodate business changes and continuous improvements
- GDPR Champion
Strategic Labour Needs and Training Apprentice
MTR Crossrail
08.2017 - 08.2018
- Creating Course attendance sheets for training sessions
- Uploading courses to our online portal to track all attendance for every course for audit purposes
- Creating large scale training plans to ensure sufficient trainer resource
- Assisting in the delivery of our Company Induction
- I am responsible for managing the work experience programme
- I regularly attend job fairs at schools to promote apprenticeships within the Rail Industry
- I am responsible for job shadowing requests arranging with staff members working out release
- Assisting the recruitment team with conducting interviews and assessments as well as coordinating recruitment days
- Helping the HRPB team with minute taking in investigations, grievances and managing for attendance
Customer Assistant
Evans
01.2017 - 02.2018
- Provide customer service at the till point and around the store to ensure customer satisfaction through dealing with customer queries
- Working to Achieve store KPI’s and objectives
Sales Assistant
Utopia
03.2015 - 11.2016
- Key holder including access to the safe and cashing up tills at the end of the day
- Responsible for opening and closing the store
- Responding to customer complaints to ensure a satisfactory solution
Education
GCSE - English, Maths, Science
Hylands School
Chelmsford, Essex 09.2010 - 01.2017
Skills
- Diary organisation
- Event planning and logistics
- Programme support
- Proactive problem solving
- Adaptive team player
Accomplishments
- Achieved a Business Administration Apprenticeship Level 3 at MTR Elizabeth line and successfully achieved a full time position.
- Recognition from senior managers for creating a complex plan to ensure the trainer, room and delegate resource was sufficient for 130 new employees.
Timeline
Leadership & Talent Advisor
Howden Group Holdings
10.2024 - 03.2025
Leadership, Learning and Talent Coordinator
Howden Group Holdings
02.2023 - 10.2024
Learning and Development Assistant
MTR Elizabeth line
01.2018 - 01.2023
Strategic Labour Needs and Training Apprentice
MTR Crossrail
08.2017 - 08.2018
Customer Assistant
Evans
01.2017 - 02.2018
Sales Assistant
Utopia
03.2015 - 11.2016
GCSE - English, Maths, Science
Hylands School
09.2010 - 01.2017
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