Emma Davis
Birmingham ,West Midlands
Summary
I am a driven individual with knack for organisation and communication, ready to excel in a new administrative role. I possess strong administrative and interpersonal skills having had a administrative background for a total of over 15 years. I have been able to adapt and progress in any administrative role I have had, progressing up to higher bandings in each role I have taken on.
Overview
7
7
years of professional experience
Work history
Senior Clerical Assistant
Birmingham Women's Hospital
Birmingham , West Midlands
2022.08 - Current
- Book, cancel and reschedule patient appointments, using various ways of contact, speaking with patients via phone and email.
- Manage patient records and documentation in accordance to HFEA guidelines and protecting patient confidentiality.
- Uploading patient forms onto various systems for patients to complete and liaising with patients on how to use these systems and guiding them through processes.
- Answering calls from patients and other organisations with queries and helping with these and if not able myself making sure I escalate to the relevant person. I also monitor our email inbox dealing with queries, again from patients, colleuges, GPs and hospitals.
- Liase with nurses, doctors and other staff to complete urgent tasks as they come into the department.
- Assessing patient criteria for possible NHS funding for treatment and completing individual forms for each patient and partner using letters provided by doctors. Also finding patient details on summary care national spine system.
- Print, scan and use our photocopier for relevant patient paper work, we upload patient documents to our electronic systems via scanning these.
- Sending letters to patients as well as using doctor doctor texting service.
- Locate patient records and track them to relevant places after use, placing patient notes into our records library in alphabetical order.
- Cover duties on reception when this is required, greeting patients and booking them in as arrived on electronic system.
- Use of word, excel spreadsheets and our own electronic patient systems.
- Streamline communication between departments to facilitate timely responses to patient inquiries.
- Issue invoices to patients and keeping records of when patients are to make payment, confirming when this has been done on our spreadsheet.
- Ensure accurate record keeping with diligent data entry tasks. Such as making sure patient payments are made on time.
Patient liason officer
The Royal Orthopedic Hospital
Birmingham , West Midlands
2019.04 - 2022.08
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Collaborated with colleagues for effective teamwork.
- Liaised with patients and families to book urgent two week wait appointments and also book in routine patients.
- Arranged patients appointments for imagining such as MRI, CT and Xray.
- Liasing with clinical team for urgent oncology patients, allowing a smooth pathway for all patients and to meet timeline targets.
- Collecting and booking patient hospital notes into the correct areas.
- Printing patient referrals and inputting patient data into the electronic system within two days of a referral arriving.
- Answering calls and dealing with queries from patients and other referring organisations such as hospitals and GP surgeries
Education
GCSEs -
Colmers Farm School
Birmingham 08.2000
GCSEs - English Language and Literature
Colmers Farm School
Birmingham 08.2000
GCSEs - Mathematics
Colmers Farm School
Birmingham 08.2000
Skills
- Data entry expertise
- Organisational efficiency
- Basic it troubleshooting
- Confidentiality handling
- Resourceful thinking
- Working as an individual
- Working as a team
- Use of photocopying equipment
- Multitasking proficiency
- Work prioritisation
- Knowledge of clerical procedures
- Proactive communication
- Office etiquette and understanding
- Meticulous recordkeeping
- Medical terminology
- Invoicing and billing
- Communicate politely and professionally via telephone and email inboxes
- Being able to keep calm under stress and prioritise urgent duties
- Use of English language, reading and writing Using appropriate grammar
Timeline
Senior Clerical Assistant
Birmingham Women's Hospital
2022.08 - Current
Patient liason officer
The Royal Orthopedic Hospital
2019.04 - 2022.08
GCSEs -
Colmers Farm School
GCSEs - English Language and Literature
Colmers Farm School
GCSEs - Mathematics
Colmers Farm School